I got a much needed last minute massage from Catherine. It was very good and I recommend…read more It is a great share office space in the hospital plaza. The parking lot is big as one needs to search. They are on the third floor, even if suite is 530. The customer rep was very helpful in trying to get me in with Tanya but it wasn't meant to be. Next time. They require some paperwork so come 5-10 minutes early.

Cathy is the best ever. Just perfect. Can't wait to go back…read more It's pretty much a massage office. Don't expect a spa experience. Normally that would deter me but it won't.

Best massage in town! No more sore back! Annie does a great job and truly cares for her…read morecustomers. Scheduling is easy and service is excellent.

What was supposed to be a self care day, turned into a nightmare. You can't make this stuff up! I…read moremade an appointment for a deep tissue massage. The woman on the phone said there is only a male available and asked if that was ok. I said yes. When I showed up for my appointment there was no one up front. A man looking to be in his 60's walked in behind me. He asked me if I was there for a massage. I said yes. He told me to fill out the paperwork. I wasn't sure if he was the owner or what. He never introduced himself, he was wearing a long sleeve shirt, shorts sunglasses on his head and crocks, looked like he was ready for a day of fishing. He took me back to the room and told me to use the table farthest from the door. Weird but ok. When the person giving me my massage entered the room I looked up to see who it was. It was the same guy. I decided not to judge and he started giving me my massage. I became uncomfortable very quickly, as the "massage" was more of a sensual rub. At first I thought maybe he was just feeling to see where my tension spots were, but as time went on it became apparent to me that isn't what was happening. I told him I'm done, and he asked what he did, and I said I need to be done with this. He left the room and a lady came knocking on the door. I said I will be out in a minute. She kept saying she can finish my massage and I said no I would like to leave. When I went up to the counter, I asked to see the certificate that was hanging on the wall as I wanted to take a picture of it, and the woman refused my request. I said excuse me but what just went on in the room was not a massage by a professional massage therapist. I have a right to know if this person is licensed. She waved the certificate in my face and then hung it back up. I told her if she didn't let me see the certificate I was calling the police. I called the police. While on the phone with the officer, he said that he couldn't make her let me take a picture of the certificate, but that it wasn't illegal for me to do so. He said open your camera and zoom in and see if you can get a picture. When I did this the woman grabbed me and tried wrestling my phone out of my hand then ran to the front door and stood in front of it and wouldn't let me go. The cop was on his way and the man that gave me a massage came up to the front when he heard what was going on. He asked me what he did wrong. I said I scheduled an appointment for a deep tissue massage. I told him he never introduced himself to me, by what he was wearing I never thought he was going to be giving me a massage, I thought maybe he was the owner for all I knew, and the "massage" he was giving me was more of a sensual rub. He said "oh, I didn't even know that you wanted a deep tissue massage." I said "that's a much bigger issue! Why would you go into someone's room to give them a massage and not know what they were there for?! That makes this even more sketchy!" The woman finally let me go wait outside when I pointed to the cameras above the counter and said the police will be looking at the footage. It is illegal to grab someone and hold someone against their will. The police came and he asked me what happened and went in to review the camera footage. He asked me if I wanted to press charges and I said I just want to get out of here. I'm not injured. He stated that we needed to fill out statements anyways and then a couple minutes later said he had to make a call and then told me I didn't have to write a statement. Do not go here, there is something very sketchy going on! These reviews are from awhile ago, Annie isn't there anymore, it's just this crazy lady and weird/sketchy guy. I feel disgusted and violated.

Would rate a five star, except the ambiance needs some attention; maybe an artist's touch? I have…read morebeen there for a sciatic nerve issue (same therapist) three times. All muscle spasms are resolved without any drugs, nerve is a little tender but I walk without pain. VERY knowledgeable folks!

My 2nd time back. Did full body deep tissue. This time did acupressure. Both times were amazing…read more Walked out with all body aches gone. Very professional. Very reasonably priced. This is now my go to place.

Very nice massage rooms and very clean. Pricing is reasonable. Very friendly staff and responsible…read morefor appointments. I felt safe there as opposed to other spas I have tried in the area.

Amazing and relaxing massage & body scrub with Sara and a really great facial with Jazz. Only…read morething I wish is that the shower would have been working, that would have made the scrub extra special.

I first called upon Jody Held as she was recommended by a friend, as I was in a pretty bad way and…read morecouldn't drive to a therapist. With a couple of hours Jody drove to my home and used her mobile setup and gave me a deep massage to help me. Since then I still book Jody and highly recommend her. Try her energy work too very impressed.

Excellent care and attitude. My overall experience with Amy was superior. I haven't been able to go…read moreback for a great massage in awhile, but I plan to.

Decided to walk in without appointment and was accommodated immediately, Masseuse was polite and…read morevery pleasant, experienced a very good relaxed massage and left feeling released of tension,45 minute massage was a fair price. Thanks to Coco I will be back only negative point massage was only 40 minutes

Cassie greeted us when we walked in and took excellent care of me…read more We headed to the quiet lounge before our treatment. Morgan came to get me when it was time for my 60 minute "relaxation massage." She was amazing!!!! Her hands were magic and very healing! Loved her and would highly recommend requesting her. ~ and that's all I have to say about that...

I'm very thrilled to be at Genesis Gym getting massages every month. Same superb therapist every…read moresingle month. No membership needed, no cancellations, no having to explain what I need, simple, professional, expert and oh so relaxing as it should be. I would give this Massage Envy zero stars if I could. I signed up for the membership for one year and could not get a regular therapist - every time it was someone different, or the person I was scheduled for called in sick, or was suddenly on vacation, etc. This means for almost every massage, I had to explain what I needed. A few times they canceled just a couple of hours before my appointment! Unfortunately, I bought ME gift cards with a decent discount and scheduled a facial, and guess what!? Just one hour's notice before my appointment they cancelled with no apology! (November, 2025). Apparently to those I've chatted with, they've all agreed with me that this branch is known to be quite unprofessional. I would never recommend the Massage Envy at The Villages/Publix.