I spent a humongous amount of time in the (huge) book section of FNAC during our last two visits to…read moreParis (in 12/04 & 5/10) and I'm sure I'll do the same thing the next time we visit Paris; their selection of photo/etc. books (my passion) is really terrific. I also visited two of FNAC's other bookstore locations in Paris, but nothing quite compares to the one at des Halles. The reason why I'm not giving five stars is because the employees were rather perfunctory. Still, I gladly spent a small fortune on books each time because of the great selection.

I sent several messages and an email to support regarding a problem I have. No one answered my…read moreemail even after a weeks and someone from facebook support arogantly told me that I would probably never get an answer. I don't speak French so I naturally wanted to solve this problem by email or text since I can translate things.. It's impossible to get an answer. They don't do anything to help you and their rules are ridiculous. I even bought an issurance for the concert ticket and they are not even willing to reply to me. I'll never buy anything there again.

The manager , both sales people Richard and Gael were so helpful and incredible. Unfortunately the…read morewomen at checkout were not, as well as another tall male sales person who seemed to care less about my needs and helping me. It felt as if I were being an inconvenience to those people . Also no English is spoken at checkout ,

While traveling in Paris, i visited Darty. It had what i needed and a few other items i wasn't…read morelooking for. I recommend this location, as the staff are friendly and the prices are reasonable. They do sell Apple products and Lenovo tablets.

Your typical HORRENDOUS customer service…read more I walked in and found what i need in less than 5 minutes. After wandering around the kitchen appliance section for 10 minutes wandering around waiting for a guy helping a woman on a vacuum bag with questions that never end, i went to look for someone in another section. A manager dressed in a suit asked me what i'm looking for, and i said i wanted to buy a kitchen appliance, and he replied "but you are in the electronics section!" DUH. I told him there's no one to help me. He walks me to the guy helping the woman with the vacuum bag section and then says, "what do you mean there is no person? He is right here?" I roll my eyes because my french is not good enough to get into a stupid typical french argument with him and I wait. After another five minutes he's finally done and he gets me a ticket to pick up my appliance in less than a minute. I walk up to the cash desk to pay. As I line up, a guy comes out with my appliance, asks the guy in front of me if it's for him, he says no, he wants to do a return (american dude who speaks no french), so they do the return, and the guy with my appliance disappears into the abyss. I paid, and stood waiting for my appliance for 10 minutes. The cashier continues to call in the intercom for someone to come help. A couple comes by and wants to do a return, but of course, instead of lining up behind me like the rest of the world, they line up next to me the French way. A new guy comes and serves the couple first. After another 5 minutes, a second guy comes because of the intercom, asks what's going on and the first guy says, oh, nothing, they just needed a return. As he is about to walk away, i waved my receipt at him "HELLO??????" the guy comes and takes my appliance that's been sitting behind the counter this whole time and hands it to me. The entire 15 minutes i was waiting, the cashier could have picked it up? NAH it's not their job, even though there were two of them doing absolutely NOTHING. I wasted an hour in that stupid store just WAITING (with very little reception on the mobile phone!).

FNAC is a large French electronic retailer. They have a nice assortment of televisions, video…read moregames, computer software and hardware, Apple products, CDs, DVDs, books, home electrics, and a large children's department. They also sell tickets and have photography services. My favorite departments are music and books which seem to be difficult to find in a store today. They have a large music department that includes every genre from around the world. They have both CDs and vinyl. FNAC also has a large assortment of books in many categories. I have had good luck locating items which have been impossible to find from other retailers. Complimentary wi-fi. www.fnac.com & @Fnac

FNAC saved my vacation....years ago used to frequent this place to buy concert tickets as a…read morestudent. A broken computer cord and dead camera battery brought me in this time....very helpful staff. I'd avoid buying any brand name MAC stuff here (tres cher) but found a good workaround and got great advice from staff who were very welcoming and seem to take pride in what they do. Wish Best Buy was like FNAC.

99 euro mini fridge - not available in store, only available for delivery...for 79 euros. Good…read moreselection here but you are probably better off at Conforama if you just need a small device like that.

This store stole nearly $100 from me. They took back a memory card that I was trying to return, and…read morenever refunded my money. On March 28, I purchased a memory card at this store. The price that was listed on the shelf was 29 euros. After purchasing the card and leaving the store, I realized that I had paid over 70 euros! I immediately returned and told a young man in the back of the store that the card was the incorrect price and that I needed to return it. He took the card and gave me a printed paper in french that I did not understand. I asked in french if he needed my credit card and he said no. I waited weeks for the charge to be reversed. Eventually I contacted my credit card company. Darty has contested the charge. So I paid an exorbitant price for an item that I don't even posses! ------- Ce magasin m'a volé près de 100 $. Ils ont repris une carte mémoire que j'essayais de retourner, et n'ont jamais remboursé mon argent. Le 28 mars, j'ai acheté une carte mémoire dans ce magasin. Le prix qui était sur l'étagère était de 29 euros. Après avoir acheté la carte et quitté le magasin, j'ai réalisé que j'avais payé plus de 70 euros! Je suis immédiatement revenu et j'ai dit à un jeune homme à l'arrière du magasin que la carte était le prix incorrect et que j'avais besoin de le retourner. Il a pris la carte et m'a donné un imprimé en français que je n'ai pas compris. J'ai demandé en français s'il avait besoin de ma carte de crédit et il a dit non. J'ai attendu des semaines pour que la charge soit renversée. Finalement, j'ai contacté ma compagnie de carte de crédit. Darty a contesté la charge. J'ai donc payé un prix exorbitant pour un article que je ne possède même pas! (S'il vous plaît excusez les erreurs de traduction, je fais de mon mieux mais je ne parle pas français très élégant Apparemment mon français était assez mauvais que je ne pouvais même pas faire un achat de base!)

This is a fairly large (though not the largest in Paris - that may be at Les Halles) Fnac, where…read moreyou can find books, dvds, electronics, even maps! This was the only location in Paris that had the seasons of Luther and Sherlock that I was looking for. Use their website search before you go so you don't search in vain in person :-)

Yes, it's crowded, filled with tourists, and a bit higher-priced than other locations. But guess…read morewhat?! That means that it stays open late, has lots of employees who speak perfect English, and stocks all the stuff that a visitor might really want (e.g., phones, SIM cards). The saleslady took a long time to set up my phone for me and wrote out a bunch of instructions for me for buying new minutes, checking my voicemail, etc.

J'ai atteint les limites de ma patience avec Darty…read more En décembre 2023, j'ai acheté une cuisinière à induction SMEG DIVA INOX -- un produit qui s'est révélé être un échec total sur le plan technique. Depuis, Darty a envoyé un technicien chez moi à HUIT reprises. Problèmes rencontrés : thermostat défectueux, four bloqué à 100°C, porte qui ne se ferme pas, et aujourd'hui une plaque de cuisson (feu bas droit) totalement hors service. J'ai même envoyé à Darty une lettre de réclamation signée, en recommandé avec accusé de réception, en invoquant mes droits de consommateur garantis par la loi. Aucune réponse. Aucun accusé. Aucun suivi. Aujourd'hui, lors de la 8e intervention, le réparateur lui-même m'a dit : " Si ça recommence, ils envisageront peut-être un avoir. " sans aucune garantie. J'ai souscrit au contrat Darty Max, censé couvrir ce type de situation. Mais au lieu de me protéger, ce contrat m'a enfermé dans un cycle sans fin de rendez-vous ratés, d'inconfort et de promesses non tenues. Pendant ce temps, ma famille - avec deux jeunes enfants - est privée d'un four fonctionnel. Ce n'est pas un simple problème de service. C'est une dérive grave du service client, un manque total de professionnalisme et un mépris évident du consommateur. Je déconseille formellement à quiconque d'acheter chez Darty. Ils vendent des produits défectueux, ignorent les réclamations légales, et abandonnent les familles avec du matériel inutilisable. Darty : vous avez eu huit occasions de faire ce qu'il fallait. Vous avez échoué à chaque fois.

STAY AWAY! Purchased air-conditioner in March to have for summer 2024. Technician found that the…read morenew machine is missing a part. Instead of simply replacing the machine, Darty insists on sending a technician at EUR 240/visit. ZERO "service". On phone and in store, there are robots who repeat that it is not their problem. WAS a customer for over 33 years. Buy anywhere, but Darty!

I have just faced a real mafia practice. I bought a Lenovo…read moremonitor and a magic keyboard this weekend. Today, I return these two devices, and there surprise: - the reimbursement will not be made by card (I paid by card) but by voucher. - a 20% discount will be applied because the top of the cardboard containing the monitor is torn. I repeat: 20 PERCENT and not 20 EUROS. So having bought the item at 100 euros, they withdraw 20 euros. If you bought an item for 1000 euros, they withdraw 200 euros for a torn box! After very tense discussions, they agree to reimburse me by card but maintaining the discount. This is what the manager told me: "We are going to make AN EFFORT, we will reimburse you by card but the discount is maintained". The manager therefore hoped that, by reciprocity, I would accept the discount. He is a pro and to say that he makes "AN EFFORT" is no accident. In short. So I refused their offer and made them understand that only the police would get me out. On the spot, the police make me understand that they can do nothing for me. It is not their role. They advise me to contact the head office or consumer associations. It's incredible ! In a country like France, consumers have no protection against these mafia. These companies that make their own laws. FNAC, I assure you that if you don't pay back all of my money, you risk paying dearly. If you're willing to take that risk for $ 20, then let's go. In addition, I refused your offer on principle. My losses are limited but yours ... I have a lot of time at the moment so I will take special care of you. Small hint: I am a computer scientist and I know the net well. HELLO.

Je suis allé acheter un nouveau MacBook à la Fnac Saint Lazare et j'ai été super bien accompagné…read moredans cet achat par Rydel, un vendeur qui a pris le temps de me conseiller car j'hésitais entre plusieurs modèles. Grace à sa bonne connaissance de l'informatique et sa patience, j'ai pu m'orienter vers le modèle le plus adapté à mes besoins. Précis et sympathique, j'espère que vous tomberez sur lui si vous passez par là !

Conveniently located right by Republique and with very fast checkout service. Darty always has a…read moregood selection and excellent prices.

Zero customer experience. Ordered an expensive coffee machine that was broken and under guarantee…read moreand I spoke to 2 customer service employees and 2 managers about having someone return it and they all refused. Even worse, I had clearly stated I had health issues and they suggested I find someone with a car to help me! I had to return the item (which is very heavy) myself under 15 days or else I would not be reimbursed. I would recommend whoever is shopping here to think long and hard before deciding to trust them with a purchase.