I hope that individuals who had negative experiences at Avenir will reflect on the fact that every person, whether a patient, staff member, doctor, or nurse, is human and faces unique challenges daily. I will never take for granted the transformative impact of this hospital on my life and my family. By saving my life, adjusting my medication, and receiving the necessary therapy, you have also made a positive difference in my children and my husband's lives. I departed on December 19, 2025. read more

Love their genuine care for their patients, also Eric is an awesome employee!! Thank you Avenir!!! read more

My father was admitted to the Avenir Behavioral Health Facility directly from HonorHealth Hospital due to behavioral issues such as severe anxiety and depression caused by Alzheimer's. When you have a parent who is diagnosed with Alzheimer's, one of the things you pray for, is that every mental health facility that you work with provides the best support system to improve your parent's circumstances. I am sickened by the knowledge that the Avenir Behavioral Health Center failed to do this for my father.  Like many others, we were not given many options in choosing a psychiatric facility to help stabilize my dad's mental health due to financial restrictions. Despite Avenir having alarming ratings, I remained hopeful and optimistic that they would do everything in their power for my dad. I saw how Avenir stood out from most facilities by being a family-owned and operated practice that houses up to 32 patients at a time in a wonderful secluded location.  I quickly learned that despite being a smaller facility than most, they lacked so many qualities, including communication skills. As my father's guardian, Avenir failed to notify me of important incidents such as no visiting flags being placed for certain days due to behavioral concerns and not returning call requests for behavioral plans and new medication questions.  When I did speak with Avenir, I would often receive alarming inaccurate information from the nurses as well as the director Omar due to them mixing up patients. I was distressed one afternoon when I called to check in with my dad and a nurse asked me if I was outside to pick him up before advising me that she was mixing me up with someone else.  While my dad was being cared for at Avenir, I was given resources to take advantage of, such as working with Alina Lascau from a Senior Placement Agency called Excelsius Services LLC. It was overwhelmingly difficult juggling the many tasks that come with being a guardian while feeling like I was inconveniencing Alina by asking for updates on his assessment. The assessment was to determine what type of future facilities would best fit his needs as she mentioned Memory Care may not be the best fit for him. I was advised on numerous occasions up to his discharge date, that an assessment would be completed. Five days after my dad's discharge date, I called Alina and was advised that she never did the assessment. Alina instead spoke with the social worker Paige and determined what type of facility would best fit his needs but neither of these women reached out to communicate this information with me. Because we are not fortunate to be able to pay out of pocket for a future facility, we applied for ALTCS. In doing this, ALTCS requested a completed Physician Statement of Incapacity with a deadline date set. I waited for this form from Avenir starting from my dad's check-in date lasting until almost his discharge date. When I spoke to the Social Worker Paige Cotton on the day the form needed to be submitted, she responded with "-- Oh my god, I forgot", despite requesting it on multiple occasions.  When my dad was ready to be discharged, Avenir failed to communicate with me about his progress, which determines his discharge date. When asked why they began administering Celexa one day prior to his set discharge day, they did not have an answer for me and advised that I would receive a phone call from a psychiatrist that I am still to this day trying to get ahold of. Lastly, after my dad was discharged from Avenir, two things happened. The very next day, he began his episodes where he would verbalize wanting to die. I also immediately started receiving calls from other health facilities about appointments that were made by Avenir with little to no time for me to make proper arrangements to take my dad. One was for the Healing Edge Recovery and Wellness Center. When I talked to this facility, they advised me that Avenir listed me as my dad's friend as opposed to his daughter and guardian.  After attending the first appointment with my dad at Healing Edge Recovery and Wellness Center, I received a call from them advising that they are not a good fit for my dad due to him having Alzheimer's and that he should seek assistance through a neurologist or primary care physician, this was a complete waste of our time. I'm writing this review in hopes that another family can take from it and possibly find a better facility for their loved one. I am also writing this review in hopes that Avenir takes this feedback back to improve their professionalism and communication skills.  I would also like to add that Ron, at the front visiting desk, was a pleasure to work with each time I visited. Thank you so much, Ron!  I know how unbelievably difficult it is to try and ensure that your loved ones receive what they need. I truly wish everyone who reads this review the best possible care. read more

Life-changing experience here. After 8 years of increasingly difficult neuropathy with no one being able to help, within 3 days they had found a drug that not only halted, but significantly improved nearly all of my symptoms. Went in for a referral to an assisted living facility. Left walking on my own two feet, ready to take on the world. Quite literally, they gave me my life back. The staff was overwhelmingly supportive, helpful, and efficient (no small task given that some patients can be difficult in such circumstances.) From the housekeepers to BHTs to NPs, top notch support all around. Upon my arrival and thereafter I watched every single one of the patients before me get placement into one or another type facility for further treatment. I cannot recommend them highly enough. These people care, and these people will make sure you or your loved ones get top-notch treatment for whatever needs they may require. read more

Care here is terrible. My brother-in-law was here 9 days for "evaluation" for late term Alzhimers. Never shaved or bathed in 9 days. No evaluation was ever sent and then he was sent home after being told he was fine. Showering at home we discovered a red pussy wound on his leg. The doctor at urgent care prescribed a double anti-biotic because it appeared to be MRSA which could only have come from Avenir. They lied and denied everything. Don't send anyone you care about to this place! read more

My mom stayed here for a little over a week for dementia and to get her post-discharge care plan in order. Staff were always friendly, the place was clean. Overall had a really good impression and would recommend it for others who have a loved one who needs temporary care. read more

As a RN traveler I have worked at psychiatric facilities all over Arizona. Avenir is the best I have seen. They do a great job!

Never, never, never. I suffer from severe depression. It is kept under control with meds, but this is the 6-7th time I have checked myself into mental health unit when I couldn't cope and felt like I wanted to hurt myself. I wasn't told this was a SeniorCare/Memory Care facility. Banner Dell Webb sent me there. The daytime charge nurse did the intake on 2/22/2022. She was very friendly and smiled a lot. I would see her on "my side of the unit" everyday. Never saw her smile to anyone ( staff or guests) again. Approx 2/24/2022, I was diagnosed with bronchitis and put on meds. I am sick. I should also mention I was recovering from a fusion in my back last year and facing another surgery on my back as soon as I could get get to my back doctor. The surgery had been scheduled for when I was there. On 2/27, I got a new roommate. A teen/twenty something girl. I am a senior, without dementia. The first night we went to bed she started talking out loud in a conversational volume, IN TONGUES. And she was AWAKE. As mentally sick as I can get, I never knew the feeling of "being triggered". Not until that night. I was raised by a cultist mother in the 70's. She spoke in tongues and could be violent. Memories swept over me, I started to shake all over, my chest was tight, I couldn't breathe, was sobbing, sweating, and could barely stand up. When I asked for help, there was NONE. No medication as it, " wasn't time yet"'. No on-call doctor?!? Then, they told ME to sleep on the sofa in the Dayroom. The 65 year old back patient with bronchitis. I tried. The next night I asked, "Katie" to please not talk/chant when I am trying to sleep. She rolled over in bed, expelled gas on Purpose, and started to talk in tongues again, this time even louder. They told me to sleep on the sofa again. They didn't want to violate her rights!!! I talked to anyone who would listen about the absurdity of the whole situation and demanded to see a superior. I had been told multiple times earlier that there was none. There was and A woman in a nightgown and very long braid came in, glared at me and barked, asking what I wanted. She did NOTHING either. Fortunately I had already been scheduled to go home the next day. Also, there is NO THERAPIST or COUNSELOR there, ever. Funny, I was hoping I may be able to talk to someone about how I was obsessed about suicide for days before I got there. Instead, for the first time, I was glad they took my shoelaces. I wanted them the whole week. Enter Avenir at your own risk. I was at the Surprise location. So damn bad. Filthy, unhappy staff, I could go on, and on, and on. read more

i stayed here back in like may, and overall i didn't have a bad experience the staff were nice (most of them) and were really helpful. although, i was literally being sexually harassed by another patient daily. this dude would like stand outside my room and kiss the glass on my door to get my attention and also pushed me up against a wall and was trying to force feed me and was caressing me. staff got involved but couldn't do much. other than that i'd say i had a decent experience! read more

I sympathize with Bobbie C review of 3/2020 - my mother was also a resident for 2 weeks in June of 2020. There was NO adjustment to her medication regimen after her 2 week stay PLUS she fell, hit her head & required transfer to the neuro/trauma unit at Banner University Phoenix for evaluation. They were very unapologetic and NOW 13 months later they sent us to collections for her co pay although it was paid to them in Sept of 2020. Avenir has claimed to the collections agency that multiple attempts were made to contact us - that is a bunch of lies as they can provide no proof that they did. BEWARE of this place - avoid at all costs sending your love one there - unscrupulous business practices and very questionable care provided. My star rating would be a negative star but I can't submit the post without one. read more

Hospital took my sis's dementia husband here for rehab. Said they'd keep him for 2-weeks and work w/his meds and stability. What a joke! They wanted to release him after 3 days, then we complained and they said they'd keep him until Tuesday of the following me, no where near the 2 weeks stated by them. Social working called her to tell her how horrible her husbands bathroom habits were and about how many ppl it took to change him. The receptionist is snotty, the in-take person and all the other social workers except one are very unprofessional, In appearance as well as attitude. They couldn't wait to get rid of him. Never again..... read more

I enjoyed what I did for this company, and I believe in what this company does for it's patients and I went above and beyond for the patients as well as my coworkers in my time there. I was a BHT for five months for the Surprise location, and within that five months I saw and experienced favoritism by my supervisors, neglect and experienced unfair treatment and accusations by Sam and Christi, my direct supervisors and "chain of command". I went through my chain of command over a coworker leaving their 1-1 patients with other patients so that they could go chat with the kitchen staff and I asked for an investigation be done after being removed from the unit that she strictly works as a result of my addressing this danger. In return I had to beg for it to be looked into for over 3 months still with no resolution, but another coworker accused me of something and within a week I get written up with no explanation other than I made this person uncomfortable without being given an opportunity to defend or explain myself. They just kept telling me "people" didn't want to work with me but won't tell me who-in addition to several other unfounded accusations- thus creating a hostile work environment. I was finally fed up with the treatment of my coworkers and myself there and started an internal investigation before giving my 2 week notice that will probably never be done since I NEVER got resolution for my original grievance. You cannot trust these supervisors to be fair or compassionate, they will use you and take certain peoples' accusations as truth without providing proof or getting your side of the situation and write you up for it if you dare challenge the authority and lack of consistency there, and they gaslight you during discipline and make you feel like you are worthless. They also constantly run out of food and do not provide proper meals for people with special accommodations and blame it on the BHT'S, who are the ones who have to deal with the upset patients as a result. If we aren't paying attention, they don't get what they're supposed to get and end up having to wait for their forgotten meal to be made. Very poorly run facility and VERY POOR MANAGEMENT. read more