Unfortunately, I left TJD Models feeling very disappointed and unwelcome, particularly because of…read morethe way the owner and sales handled my concerns. Before visiting, I had emailed the shop explaining that I am disabled and have serious health limitations. I explained that I have a stoma and receive TPN through a line in my chest, and because of my circumstances I cannot always manage repairs or technical work myself. I was interested in purchasing an RC crawler and specifically asked whether they could repair RC models if something went wrong. I also asked about whether they could help with repairing an expensive damaged figure/model that I own. Unfortunately, I received no response to my email. A friend later happened to be able to take me to the shop in person. During our conversation, I was told that they always respond to emails. That was when I explained that I had already emailed them about my disability and repair questions and had received no response. I was then given explanations that the owner had recently returned from holiday and that the salesperson wasn't technical enough to answer my questions. To be fair, the salesperson did make an effort with me. He spent time showing me different RC crawlers, answered what he could and worked out a rough price for a complete setup. I appreciated him doing that. My disappointment was much more with the owner and the overall way the situation was handled. The owner was present in the shop while this was being discussed. When I explained my disability and why repair support was so important to me, I didn't feel that my concerns were properly acknowledged. I even showed them my stoma and the TPN line in my chest because I wanted them to understand that I wasn't simply asking hypothetical questions -- there is a genuine reason why I may need help maintaining or repairing an RC model. I felt uncomfortable with the reaction I received. When my disability was mentioned, I felt the conversation was either shut down with responses that they didn't know or there was very little acknowledgement from the owner. I wasn't asking for special treatment. I simply wanted some reassurance before potentially spending several hundred pounds with the business. I also explained that I would need to use Klarna/finance to make the purchase affordable. The owner didn't appear keen on Klarna and instead discussed PayPal and the percentage/cost involved to the business. Again, this didn't make me feel particularly comfortable as a prospective customer. My friend had actually told me very good things about TJD Models, so I went there genuinely hoping to have a positive experience and potentially become a customer. Unfortunately, although the salesperson did try to help me, the way my original unanswered email and concerns were handled by the owner left me feeling unwelcome and uneasy about making a purchase. For me, after-sales support is extremely important. If I spend several hundred pounds on an RC crawler and later need help with a repair that I physically cannot manage myself, I need to feel confident that the retailer will be there to help. Sadly, I didn't leave TJD Models with that confidence. I left feeling unwelcome rather than reassured, and because of my experience I will be looking elsewhere.

From the owner: RC Model Cars, RC Model Planes, RC Model Boats, RC Model Helicopters, Drones, Multirotor, Plastic…read moreModel Kits, Airfix, Modeling tools, Modelling Paints, Modeling spares, Modeling Accessories, Model Engines, Radio Control

I love visiting game shops when I travel and this was the best one I've checked out in London so…read morefar. They have a great selection covering board games, RPGs (including some wonderful indie titles as well as a lot of D&D), tactics games, and hobby supplies. I had a lovely conversation with Winter while I killed time before a show. I own a game store in the US and they gave me lots of ideas for new things to try! There was a great mix of popular titles and more niche ones, all at reasonable prices.

What a lovely little D&D shop. This place is a treat. Great selection packed tightly into a small…read morespace.

I just love coming here. It's not particularly well signposted, and isn't on a street where you'd…read moreexpect to come across it. All that does is make it all the more special when you arrive. The store is an Aladdin's cave of treasures. This isn't those Warhammer type games, no Orcs and Goblins will be found here. Instead, these are the proper toy soldiers from a vast array of eras. They are set up in displays, although the vast majority are for sale. The only downside is that it gets a bit warm in here during the summer, but frankly the awesomeness of it all is well worth it. If you're in the Buckingham Palace area with your kids, then I worth popping in just for a look around - at speed you could do it in two minutes, but I'm pretty sure you'll want to stay longer.

Great selection of toy soldiers. Fun place to shop while visiting Buckingham palace.read more

As a resident of Sweden a visit to a real hobby shop is always a pleasure. A friendly traditional…read moreshop with a good selection of what I am interested in, trains! A visit is now imminent, in about 2 hours after a cuppa!!!

Very helpful family business. They were very supportive to me as a beginner helicopter pilot. I…read morejust wish i had gone in there before i spent money on ebay! They also pointed out that some of the best pilots in the world are women, so i didn't have any negativity at all being a women myself! I have returned there many times and am now a regular thanks to my slowly improving flying skills.

i went into the shop to buy a radio controlled helicopter as a present for my brother. the guy that…read moreserved me was virtually persuading me not to buy one because i was a woman (he even said to me '' helicopters are really a mans thing'') this i felt was very sexist considering it was for my brother and not for me (although i didnt tell him that it was a present) This is not very good customer relations and i think they need to undersatnd that women can buy things men buy, like a real car, watches, jewellery, dvds..do i need to go on. I cannot rate this shop at all, i find their attitude arogant and rather disturbing. i would not recommend this shop to anybody unless i loathed them (but some of the helicopters did look rather nice even through the eyes of a woman), and could quite see the attraction to them THEY DEFINATLEY WONT GET ANY OF MY MONEY.

A week and one day after ordering from this shop, I got no response about my order status, tracking…read moreor anything. No response to email or Facebook messenger. Only after opening a PayPal claim within a couple hours did I receive any acknowledgment- the part conveniently just showed up. So they requested I close the claim, which I happily did, only asking to be kept informed or sent a tracking number or something. I know they're likely a very busy shop, but just one email would have been sufficient, only to not receive anymore responses. Canceling my order. I'm now seeing why their on line reviews have taken a downward spiral.

At last, after 19 days, I have my order! Al's really blotted…read moretheir copybook with this one. A delivery time of 5-7 days finally stretched to 19, with little or no communication from them. It took an e-mail, threatening to cancel the order and get my money back to really spur them into action. I appreciated that this was suppliers stock, but why promise something you can't deliver? Why not keep the customer informed where delays are possible and are being experienced? Why not offer full refund and allow customer to go elsewhere? When initially chased, Al's said they hadn't received anything from me, (both e-mail and site form completed!). When answered there was no explanation as to why nothing was happening, just a simple "I'll look into it". A reputable company has really left a nasty taste in this customers mouth. Would I use them again? Yes, of course, their prices and stocks are very competitive, but they need to get their ordering and customer service sorted out.

I don't really see this as a shop, it's more of a playground - you just have to give them money to…read moretake the toys away with you. I've been spinning and building Poi for about 5-6 years and always come down here to get any supplies I need. I also like that every time I come down here I end up seeing a new gizmo or performance toy to think about trying to learn. Sadly, right now I don't have the tie to branch out, but it's always good to stay abreast of these things. The staff are absolute legends here and go above and beyond to help you or offer suggestions. They also sell a lot of training videos which I wish I had when I was starting out. Prices are reasonable for the items and they also have a range of long boards for sale. Certainly a great shop to stop by to pick up something to play with over the summer and get you out into the sunshine.

To juggle or not to juggle?…read more You might assume there wouldn't be enough jugglers to justify opening a juggling shop but Oddballs have been supplying aspiring circus performers for over 25 years now. Their original flagship store in the North Laines is a jugglers wet dream as they stock a wide selection of juggling balls, rings, sticks, clubs and bar flares. For those that have perfected their juggling and fancy trying something else, they have diablos, poi spinners, devil sticks, knives, spinning plates, hacky sacks, stilts, walking ladders and uni cycles. For the uninitiated - like me - there's also hula hoops and advanced yo yo's!

It says hobby shop ,and that is exactly what it is. Model aircraft is their interest mainly. Some…read morewhile ago I was told about them and wanted to start a hobby of some sort. Unfortuneatly they banned the club from the Downs (Elf & Saffty Gnomes), and it spoiled my interest. Joy destroyed by factions.I know it is meant for horses to run and train ,but they are not there all day?

I like this shop. Good range of stuff. However, more importantly for me, as a relative newcomer to…read moreaeromodelling, i ask questions and get lots of good information, and am not talked down to. However, as some reviewers of model shops seem to forget, the shop exists to provide a living. I can understand why model shops get upset with people picking their brains and then buying elsewhere. As a customer i buy things but even when i am buying something small i am treated as a valued customer.