They clearly don't have the mindset or systems in place to support international drivers who are…read moreunfamiliar with toll systems. I specifically asked in advance about tolls and which vignettes to purchase for my route, and they failed to give a clear or complete answer. As a result, I received a huge fine, far more than the actual toll cost with extra charges that include their own administrative fees. When I contacted them about it, they simply said it was my fault and told me to "Google it." That response is unacceptable, especially from a company that has been in this business for years and regularly works with international travelers. The service felt helpful only at the time of signing the contract, after that, you're on your own. International tourists: be warned. Look elsewhere if you want a company that actually supports you before problems happen. VERY DISAPPOINTED

From the owner: Carlove is a Prague car rental company. We offer brand new cars for the best prices for short and…read morelong term rentals. The pick-up service within Prague and the airport is free of charge. There are no hidden payments or fees. Theft protection is included in price. Child seats and boosters for free!

The worst car rental company I ever dealt with! Went from NY to Prague to visit my family, booked a…read morerental car prior to my trip. Reserved BMW X1 or similar. Have kids, so needed bigger car. Upon arrival at the Prague airport got a brand, I've never ever heard before. It was fine, big enough for my family and luggage,so I took it. one Hour into our drive on the hwy from Prague a warning light showed up on the dashboard, that the car needs more oil! 3 hours into our drive something blew in the engine and the car rapidly slowed down. Sounded like a vacuum and wouldn't go more than 100 km/h. Got to our destination with delay, and called the rental company. Thought they gonna take care of it right away but it took the whole next day and bunch of phone calls back and forth, to tow the broken car and bring me a replacement.Rest of the trip went fine, I returned the replacement car and we returned back to NY. About month and half later I got an unauthorized charge for over 2000 from Sixt car rental. I found an email from Sixt car rental about the charges saying that the car had been returned 30 days Late. So..... they try to charge me for extra 31 days even though i had returned the car and left the country!!! do not recommend this company! Stay away from them!

I rented a car through Expedia like I have done close to a hundred times before, and thought, like…read morealways, it would be a breeze. This is the first time I have used SIXT, but not the first time I have rented from a car rental company in the Prague city center. First, let me say my rental confirmation from Expedia stated it should have been 1111CZK (~$50US) for two days - ended up costing 6140CZK (ALMOST $300US!!!). So first it started when I went to pick up the car. I didn't choose the Expedia insurance so the car company offered theirs. Their basic insurance cost the same amount as full coverage did at the last rental company I used (Rent Plus) and also for two days cost more than they were charging me to rent the car! The other car company - basic insurance came with the Car rental and full coverage cost less than what SIXT was charging me for their BASIC. Mind you with basic insurance I was still going to be liable for 20000CZK worth of damage (~$950US). Alright, my road trip was starting the next morning, so I sucked it up and added the basic insurance coverage. Should have checked my CC because it might have had insurance included (ughhhh). The car was ok. It looked relatively new, manual drive, but it sounded a little "shuddering/shaky" whenever I started it up - like I wondered if it would be fine for a long drive - but it turned out to be ok. So returning was where the other half of the fiasco continued. Turns out the car contract only included 250 kms. That was not written ANYWHERE on my Expedia booking and what car company even rents cars with limited mileage?!?!?! SIXT, that's who! So, to their point, they did print it on my contract which I did not read as closely, due to it NOT being advertised that way when I rented the car. And what car company even rents cars with limited mileage anymore?!?!? ugh my fault for not re-reading the contract but EXPENSIVE lesson learned. Oh! And THEN I got the car with 1/4 tank low of gas, so I returned it with the same amount which they were quick to point out. So I had to remind them the car came like that and I actually left more in the tank than I got it with. All in all, a horrible experience. Way too expensive versus other car rental companies in the city center. Next time I'll rent earlier and go back to Rent Plus where I felt more appreciated.

This was a TOP TIER experience. Arrived in Prague and thought "what do we do now?" Looked for a…read morefew cool experiences and happened upon this one and booked immediately. I hate that I forgot our driver's name because he was AMMAZING! We took a windy tour around Prague from the waterfront to the city square to John Lennon's memorial - all pretty dope. He even had a bottle of Prosecco available for a minimal price so we indulged! He had a boom box available for us to play or music to turn up to or relax - perfect touch! I cannot recommend this tour more - a great time filled with details about this really old and really cool city!

Date of ride: June 2, 2024…read more This seemed like a super fun way to see a lot of Prague in a short period of time, especially since we were staying a bit further out at the STAGES hotel. Unfortunately it was not the best experience. Our pick up time was 4 pm, Prague-time. I made sure we were in the lobby a few minutes before in case they were early so we could take advantage of a break in the rain we had been receiving that day. But there was no Old Car. After 15 minutes without a car and no word from the company, I sent an email to them and received a response that the car was minutes away. It did not arrive until after 430, nearly the time that our 40-minute ride would be coming to an end. As an apology, the driver had a bottle of prosecco. Very nice, but I don't drink. My traveling companions had some but it was a rainy, windy day so it wasn't the best choice in terms of beverage selections! We started with the top down but soon after we needed to pull over and put it on because the rain started up again. If it's raining, you might as well tool around Prague in an Uber because it's hard to see anything or take any pictures. The blankets supplied helped keep us warm and dry-ish but really dampened the entire experience. Had the driver come on time, it would have been a dry ride and a completely different experience.

The worst experience we´ve had renting a car. The main…read moreoffice is located inside the station, far from the car park. You have to find your way from the office to the car. They give you the minimum atention , just get your keys and leave After we returned the car , which they said was OK, and had no damage, we found that they had charged us an extra of U$D 112,74 on our credit card on June 25th, the day we returned the car. We made a claim at rentalcars.com who were responsible for the rental . They said they could do nothing as they had no access to Budgets invoice. We had to present this invoice and maybe then they could help. Luckily we were able to cancel this payment with our Mastercard. Much quicker and efficient.

Apperantly they are the only business in all of the train station that closes for lunch. We waited…read morefor over an hour for them to get back from lunch. Every other business in the area is wide open so it's not a normal cultural thing, just this office. I would not recommend using budget in Prague. I've always had a good experience in other cities with budget but this one wasn't what I'm used to with budget.

The service is incredibly slow and unreliable. I had a car reserved for 9 am. We arrived 40 minutes…read moreearly to ensure getting it on time and only after they finished our paperwork, did they call for the car to be brought from the airport location to the downtown location. The blonde woman was very nice but the young man there was rude. They keep no cars at this location so be prepared to wait. They drive the car from the airport to this location after the paperwork is done.

(Ceska verze, viz nize)…read more Good day to all, I am a big fan and 100% happy client of RENT PLUS car rental and I would definitely recommend them to all planning to fly to / landing in Prague and in need of a car. First time I booked Skoda Octavia Automat/Diesel and I got Skoda Octavia Automat/Diesel...and btw., the car was brand new Second time, I booked the same and got again exactly what I ordered and brand new car again...Third time...sorry to sound biring, but the same story again My fourth time: I booked again Skoda Octavia Automat/Diesel...well tough luck, they run out of Octavia(s) so they gave me a brand new BMW 4 GrandCoupe...they just brought it from garage with 5km on the tacho... Simply put, RENT PLUS is a top firm, client friendly, you only deal with professionals speaking fluently different languages...simply 10 out 10 And it comes without saying that a car rented at the airport can be brought back to their offices in center of Prague and vice-versa Should you have a delay due to traffic on your day of return, no problem, just call them and they gladly give you 1-2 hours extra without any surcharge What should I add? ...I am flying regularly to Prague / CZ and I regularly rent a car with RENT PLUS only...furthermore, after 3 or more rentals, you can apply for a VIP client status gaining regular and interesting reductictions on your next rentals... Kind regards, V.B. ************ Dobry den, Na firmu RENT PLUS nedam dopustit a vrele doporucuji vsem, kteri planuji navstevu Prahy / CR ci proste prileti do Prahy a potrebuji si pujcit auto. Poprve jsem si objednal Skoda Octavia Automat/Diesel a dostal jsem Skoda Octavia Automat Diesel ...auto bylo uplne nove. Podruhe jsem si opet objednal to same a dostal jsem opet presne to, co jsem chtel...a opet uplne novy vuz. Potreti?...nektere skodolibce mozna zklamu, ale opet! Poctvrte: objednal jsem si opet Octavia/Automat...smula, Octavia auta dosly...dostal jsem za stejnou cenu zcela nove BMW 4 GrandCoupe...mimochodem uplne nove, akorat ho dovezli z autosalonu. Proste spickova firma, profesionalni pristup, vyborna jazykova vybavenost, pouze same +++ A samozrejmosti je, ze auto vypujcene na letisti muzete vratit na pobocce v centru Prahy a naopak, a bez jakehokoli priplatku. Stejne tak stane-li se Vam, ze mate zpozdeni na dalnici...staci zavolat, ochotne Vam daji 1-2hodiny navic a opet bez priplatku. Co dodat?...do Prahy / do CR letam pravidelne a auto si pujcuji pouze u RENT PLUS...navic po 3 a vice vypujckach mate narok stat se jejich VIP klientem a ziskat navic jeste zajimave slevy na jakekoli vypujcky... S pozdravem V.B.

Awful manners.no service.were not contactable at all when I tried to extend booking.neither by…read morephone,email or sms.arrogant front staff.dodgy insurance policies.stsy away from this company