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10 years ago
I would stay away from this location. I dropped a car here off hours. They tried to charge me for half a tank of gas. Luckily I had kept my receipts and was able to get the money refunded after calling and emailing in my receipts. read more
Holzmarktstr. 19
10243 Berlin
Germany
Friedrichshain
030 24085051
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http://www.avis.de
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Fehr
(1 review)
Umzüge Teichert
(12 reviews)
Buchbinder
(4 reviews)
The car was ok but the staff is TERRIBLE. The car was relatively clean for 4 people, 3 days but…read morethey charged us for Sonderreinigung. NEVER AGAIN! Das Auto war in Ordnung aber die Leute waren sehr unfreundlich und sehr arrogant! Das Auto war relativ sauber aber trotzdem wollten sie Geld für 'Sonderreinigung'. GEHT NIE ZU IHNEN! Betrüger!
Good deal on rentals, but with American staff who offer service that is as arrogant as it is rushed.read more
Lex Autovermietung
(15 reviews)
1A Anhängervermietung
HUCKE TRUCK
From the owner: HUCKE TRUCK vermietet Autotransporter / Abschleppwagen zum Selberfahren. Unser Fahrzeuge sind…read moreeinfach zu bedienen und können bereits mit Führerscheinklasse B gefahren werden. Unser geschultes Servicepersonal gibt dem unerfahren Mieter eine Einweisung beim Abholen rundum das Thema Fahrzeugladen und -sicherung.
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Yikes, we had a reservation and it took over 30 minutes to get our vehicle. You think they would've…read morehad it ready for us. It felt like this location was very disorganized. Once we got our vehicle, everything was fantastic. Be for warned the signs telling you where to go to return the vehicle are small and not well laid out. You basically go past the last big building and then turn right and go down the street into a parking garage that says rental car in big letters. You just can't see it from the main road because of the building blocking it.
Reserve ahead of time though they may have cars available for walk-ins. A relatively quick check-in…read moreat their kiosk/rental counter with your passport and International Driver's Permit (and if have one, the reservation printout). Get the car key, go around the kiosk to a garage for the car and off you go. Located at the Flughafen Berlin Tegel TXL airport and a short 5-minute walk over once passed through customs. Go outside the terminal and turn right. They share an area with other car rental companies. Note make sure flight info is in the reservation in case of delays or whatever. Otherwise, the car reservation is freed up an hour after the expected arrival.
After the other car company gave us such bad service these guys came to our rescue :) phew!read more
Good efficient service here, convenient just steps away from the terminal and we got a good price…read moreon a Mercedes E-Class. Would rent here again in the future.
I arrived 2 hours late to my rental car appointment due to a late flight, they told me my…read morereservation "auto canceled', forced me to take a "upgraded car" at 20 euro per day. When I got the car it was on 3/4 full, I companied was told "it all evens out in the end, just bring it back full" Gas is 1.9 euro/ltr. I brought the car back a day early and was still charged 3 days even though I used their app to tell them on day one that I would only need the car for 2 days. A 103 euro renal cost me over 190 euro 2x the price don't fall pray to their upcharges. The U.S. customer service is useless
Great service and very friendly. Their English was excellent and they made sure we understood the…read morecar and it was ready to go. Henning and Stephanie, especially, took great care of us. They are located in the Peugeot car dealership. Not many Americans end up so far intro Weissensee, but we were staying nearby and very happy with them.
Although I have had pleasant experiences with Europcar at this location in the past, my experience…read moreon Friday, August 28, 2015 was quite the opposite. My car that I thought was confirmed for 19 days of rental was not available. A Mr. Goerner became very heated when trying to explain away my predicament, though I mentioned that I had been en route for the past day, and possibly missed the email from Europcar. The upshot was that he raised his voice to me, became hostile in a most unprofessional manner, I shrugged my shoulders, and left. There are other rental car companies in Berlin. I went to Avis, got a marvelous vehicle that is a pleasure to drive, and too bad for Europcar, who has lost a formerly happy customer.