**REVIEW TWONYA, AVIS CAR SALES VICTORVILLE, 2019 TOYOTA CAMRY VIN: 4T1B11HK4KU758285 Stock: 91396410** Twonya is unprofessional, doesn't list attentively to her clients - she is good with words and uses deceptive, sales tactics to give her schpiel. Reasons for 1* and negatives: 1. I had called in the morning to inquire about the car and Twonya mentioned the car was available. Before gathering any details, she already started up selling on paint protection which was annoying. I let her know I would be coming after 1pm. On arriving, I was presented a dirty and filthy Camry with dings, dents, scratches, smell of smoke in condition - the condition of the vehicle doesn't match what is presented online and the pictures online are taken from angles to clearly hide and cover damages. **This is unethical.** **Also, why would Twonya, at the very least, not have the car washed and sanitized at the very least? (not being presumptuous and asking for a detailed vehicle). We're in the middle of an uptick in COVID-19 amid a global pandemic.** 2. On test driving the vehicle it had seen better days given it was a rental -- the interior glove compartment and center console were vibrating, and overall the car had many loose parts which weren't addressed or tightened before being put on the lot. The front tires had less than 6/32 of tread and barely pass above 4/32. Nothing excessively dangerous and no major concerns - but this car was beaten down to the core in a year and Avis used stock photos, combined with photos of the car from angles that don't show the damages. Buying this car would then result in additional expenses of $2000 out the door in getting new front tires and paint damaged panels (warranty will not cover any of these things as they are pre-existing damage, and no conscious or person in their right mind would take on a car in this condition). 3. Twonya is a horrible sales person - lol, her entire focus is on pre-empting discussions to not only make a quick sale and protect the front end on gross, but also on back end warranty and up sells to boost dealer fat & net profit. Twonya highlighted franchise dealer KKB pricing of $18k. A franchise dealer like Autonation Toyota across the block can sell CLEAN units with low mileage for that price; not rental junk. **She has no professionalism, unfortunately. There is a way you upsell. You first listen to your clients and address their needs. I had mentioned twice the car had no carpets and not once did she assist or try to assist on this aspect. Instead after providing her with my offer, she said she would be happy to make an exception and speak to her manager (nonsensical bluff), only to come out 15 minutes later selling me paint protected at $250 instead of $500.** **This car is a rental and has seen much better days. It was baked in the sun throughout California, Arizona and Nevada - the paint is already messed up and Twonya and her team couldn't even afford to wash the car, let alone have it detailed. And here she is trying to pass on the buck of a detail for $250 in the name of paint protection. Talk about being embarassing, she embarassed herself and AVIS.** When I firmly told her I am not interested in paint protection and at the very least to listen to my request for floor mats, she interrupted, cut me off and started talking over me. I was patient and firm, but there was no need for such unprofessionalism. ***Twonya went on at the onset to get extended warranty and that there would be a $200-$250 deductible and I could take it to the Toyota dealership or my local mechanic, and apparently 2 mechanics had bought cars from her with extended warranty. Gosh, Twonya you're such a star sales person you made me gush with your sales stories, LOL.*** I have included a picture of the vehicle. This is the exact same vehicle and note this was previously in Glendale, but please do not believe Twonya when she says this vehicle is different than what they have in Victorville. She tried going down that route - the route of her vehicle being different than the attached which is why the price was lower in Glendale than Victorville - when I mentioned I had spoken to the Glendale branch and their team asked me to visit Victorville. Twonya quickly changed her tone and mentioned "Corporate" bumped up the price $200. Twonya is unprofessional. Don't let her nonsense of her being in car sales for many years and anything she says influence you. Don't let her control or have any power over the discussion. Her childish behavior when I asked her firmly to assist with carpets instead of paint protection that I told her twice I was not interested in is sufficient proof of her unprofessionalism and demeanor. With this review, I encourage you to do your own due diligence and research. These are rental cars in poor condition short of being sent to the auction. You can get better pricing by buying from small, independent family business dealerships. Stay safe & well! read more

I dread looking for a new car, but have to say Betty made this experience a good one. We live in Fontana and visited the Colton location first, wanted to look around and see what was available. Before going, I called to inquire about additional cost that would be added to the price. I had found cars at other dealership that sounded like good deals, but then they added $4000-$5000 for dealer added options. Basically at Avis it's the published price plus a $500 paint/fabric protection, plus what you would expect from a sale. I felt a bit of pressure when I called the Colton, couldn't get off the phone. Started looking online at cars in Victorville, so we drove there. Betty was helping another customer but greeted us, explained how to scan window sticker for price and asked if we wanted to look at anything. Told her a couple of cars we wanted to look at, when she walked back to the office she brought us keys so we could look at those cars. She gave me a card with her number and was available to answer any questions. I obtained financing from our credit union, we went back to test drive two different cars. No rush, we even came back and re tested the first one. after making our choice, they wrote up the bill of sale we needed to fax to our bank Had to wait two days because our bank is closed on the weekend. Went back and everything was finalized in less than an hour. I would defiantly consider this option again when looking for a used car. Thank you Betty for listening and not adding pressure. read more

I am elated! This vehicle is litterally the best thing that has happened to our family in a long time! The sales team went above and beyond for me! Betty was in near constant contact with me, kept me informed and reassured my fears throughout the process. She was super flexible when I changed my mind, and accommodating. She was very mindful of the fact that I have small children and considered the large distance that I was traveling. She made the process quick, easy, and to the point. As a mother of 3 I greatly value this. She was also very patient and understanding when we hit a few snags. The finance guy worked whatever magic he did and somehow got me approved by some miracle, and also worked with me throughout. I genuinely couldn't be more thrilled. For the first time since my youngest son was born we have a vehicle with ac for summer. All 3 of my children have autism. One is nonverbal. Reliability is critical for us with all the various appointments having children with disabilities comes with. I was a tad disappointed that the price was one thing the day I got approved to finance, then suddenly over night, the price rose 2k. Fortunately I was still approved but the higher monthly payment is less than desirable. Overall it was a great experience and I will definately recommend . read more

Do not buy a car here.  On November 13, 2020 I advised Avis that I would purchase a vehicle.  The paper work lists 12/17/2021 as the date of sale.  No temporary registration was provided until 3/3/21.  After waiting in line at the DMV for 3 hours I discover that Avis never filed the correct paperwork required as a car dealer.  The DMV could not provide me with the permanent registration or title (I paid for the vehicle in full on 12/17/2021).  The DMV suggested that I contact the DMV Department of Investigations to resolve the issue as Avis is not in compliance with obligations as a car dealer.  Still no action plan coming from Avis to resolve.  The DMV also advised me that Avis is not on the existing title as the owner of the vehicle.  This complicates the paperwork involved.  Avis claims that I can drive the vehicle without a temporary registration (which will expire in 14 days).  The DMV states that I can not legally drive the vehicle without a current non expired registration.  At this point Avis has not provided any kind of plan or set timelines for when I can get the permanent registration or title. read more

THANK YOU Avis Car Sales Team!!! My husband and I drove over 40 miles searching for a minivan for my business after searching for weeks on the internet. Avis advertised just what I was looking for and once again they had the vehicle as advertised. The vehicle was competitively priced but the best in the area. From that first phone call to our visit at the dealership, we were pleased with the great customer service from Frank. Frank was patient and worked with us to find the vehicle that fit our needs THANKS Frank!!! But it didn't end there, Frank turned us over to Finance and then General Manager David to complete the deal. There wasn't a lot of time wasting going back and forth. We have bought several vehicles and this was one of our most pleasurable experiences. Thanks Avis Car Sales Team and especially Frank and David! We will definitely be back for our next business vehicle. read more

Started to look for cars using a web site everyone uses. It allows use to see all the cars from different dealerships and their prices. What they don't tell you, is when you show up to buy that car. The dealerships pack A typical 2 to $3,000 dllrs. On top of their advertised price. If you refuse to pay the extortion they simply will not sell the auto and they don't care if you give them a bad reviews. They simply don't care if you drove 2 hours to get there and spent 2 hours trying to make a deal. They don't care. Avis does care and does not pack your deal. This is a place for people who still value honesty. I had such a refreshing experience that while I was still at the dealership, I started to think how can I tell everyone to come here. I challenge anyone looking for an automobile to come here. You will find friendly, helpful, knowledgeable, people. Most importantly HONESTY. read more

I drove by on the freeway and saw the Avis Car Sales Sign and that night I contacted Betty at Avis Car Sales and told her that I was interested in a car that I saw on their web site. The web site is very user friendly. Betty verified that the car I was interested in was still available. Betty sent me pictures right away and I made an appointment with Betty for the next morning when they opened. I arrived when they opened and Betty had the car all ready for a test drive.The car drove great and was perfectly clean. The purchase was very smooth and no problems at all. I would Highly recommend for anyone interested in buying a car that they would try out Avis Car Sales first and ask for Betty. Thank You Betty for a Great Experience in buying a car. It has been a long time when buying a new car was fun and exciting. read more

My wife and I don't buy a lot of cars and most of the time don't like dealers because they tend to be pushy, and a lot like politicians where you can't get a straight answer. We were very pleased with our experience at Avis Auto Sales in Victorville. We went in knowing what we wanted, and Mona took us right to it, had it ready for us to see, and whatever questions she didn't know the answer to, she found out. The process was pleasant, the price was right and she was great! David, the General Manager, went out of his way to get a couple of problems fixed and to arrange for me to get another set o keys. We would use them again and recommend them to others. We looked a lot of places before we bought and they fulfilled all of our requirements and made it fun. Thank you, Guys! read more

I had a great car buying experience at avis with the help of Jon. He made buying my first car from a dealership an experience to remember! Along with my brother purchasing his car a few months before me at this same location. Jon, is a great salesperson! Never pressured me to buy any other car than the one I got in mind. The general manager David J. Layne is a very phenomenal man and knows how to treat his customers. He has trained his staff very well. The finance manager Josh did an amazing job as well. They have cars in very good condition at very good prices. Also, they will do all the paperwork for you which not all dealerships do. read more

I can not say enough about Avis car sales in Victorville!!! Jon, my salesman, went above and beyond to make sure I got the vehicle I wanted at the price point I desired. No funny stuff at this dealership and I am eternally grateful. They got most of my paperwork done before I even stepped foot inside, eliminating the all day waiting period most dealerships put u through when buying a car. Did I mention the PRICES ARE UNMATCHED!!! I could go on and on but I won't, instead I'll just say if your looking for an AFFORDABLE gently used car Avis is the place to go. read more

Best car buying experience ever. Betty did a great job getting us in with all these crazy COVID restrictions. The price that was advertised was the price we paid, cheaper than any other dealer in a 250 mile radius. Betty was great and was not pushy. They went above and beyond trying to get the car I wanted from another AVIS dealer. Josh, the finance guy, was a pleasure to work with and was genuine with all his answers to our questions. We felt very comfortable and drove out with a new car !! I will recommend AVIS to everyone that will listen. read more

As soon as I arrived there Kelley helped me. I told her what I wanted and she grabbed a handful of keys for cars for me to test drive. I chose a 2020 with below 30 thousand miles. This car was like new! I was given above blue book value for my trade in. The price on the car I purchased was below blue book value! A win win for me! Skip the dealers. The used cars there are very expensive and nothing to choose from. Avis had a large lot with many cars to choose from with great prices. read more

I just purchased my first car here on Monday! I even got a newer car , the car I been searching for, for a good price! Betty was the one who helped me out, she's awesome! I couldn't have asked for a better sales person! She got my payments at a decent price for me. She made sure we were taken care of! I highly recommend if you go here to have Betty be your person to help you find the car you want! Thank you Betty! And thank you Avis ! I love my car! And so do my kids and hubby! read more

Dont buy a car from here they are very carless about their customers i was calling in for a test drive and a lady named kelly hung up in my face because i had a question to ask she was rude so i asked for a manager so she hung up in my face i called back asked for a manager she hung up in my face again if they treat u like this before ur a customer i can only imagine how carless they will be after they recieve ur money read more

I decided to call Avis car sales in Victorville before I made the hour+ drive to look at a car showing available on the lot. Twonya Hill answered the phone and lucky for me, I had the pleasure of making a car deal with her. No pressure sales coupled with a truly wonderful lady made both me and my daughter enjoy our entire car purchasing time. Thank you Twonya for making car buying an enjoyable thing to do. read more

Nice clean transaction, we were out of town buyers I was able to do most all negations over the phone and Anthony assured me all figures would be accurate when my family arrived. He gave me a final call to assure me everything went as discussed my family is very happy with the purchase. Its nice to know there are still friendly and honest people in the automotive business. Thanks Rick D read more

Amazing, friendly, and helpful staff. They made everything easy and stress free. Detailed my newly purchase car as well. I was helped by Ray Elliot and am extremely pleased with everything he did. He went out of his way to make sure I had every question answered. I felt he had my best interest in mind and was making sure I felt 100% comfortable with my purchase. Thank you Ray and Avis! read more

I purchased my car here last week and had a great experience. I found my car online and Jon helped me, we agreed on the price through email and I drove a long way there that evening, he even waited after hours for me. The contract was ready and the car detailed when I got there. Jon even filled up the gas tank. No hassle and straightforward would definitely recommend! read more

I literally searched all over the country before finding the car I wanted here at Avis. Twonya helped me from start to finish and even went the extra mile moving cars around to get another vehicle I wanted to test drive. They beat every dealer on price and professionalism. If you want a great deal, 5 star service and a smooth buying experience this is the place. read more