Never rent from this company. I pre-paid for my car 3 weeks ago. I confirmed the rental as asked by…read morethe email they sent me, confirming my arrival date and time. Which I did and the car (automatic, gas car). When I arrived in this foreign country, they claimed they only had an electric car which I did not want and had not reserved and they refused to give me any other car because they said they did not have a single car in their entire garage (they lied- as obviously, there were cars in their garage downstairs). They also claimed I was late- I showed them the email from SIXT saying the time was confirmed, and that I was not late. The woman said there was no manager on site. She only can reach him by phone. I cannot confirm this, but it sounds Very suspicious that the manager could not come out to speak to me. Normally, when a car rental company does not have the car you have reserved in a certain class they would find a car for you regardless of the class of car that's available. They absolutely did not care about the situation they put me in. They canceled my own reservation, returned the money and I was stuck staying at the Frankfurt airport without a car. I will never ever ever ever rent from Sixt again. Not only did they not fulfill their agreed upon contract, they lied to me about not having any other cars in the garage and they really left me in the cold. They did absolutely nothing to fulfill their end of the contract even after I had prepaid close to 400€ dollars three weeks prior. Unbelievable, how they run their business. Luckily, I went to next door to Avis who had a car available to me for a reasonable price.

Rent from this location 6-8 times a year. Best selection of vehicles by far in all the Sixt…read morelocations I've been to. Only had a small problem once, the brakes were bad on the vehicle. This was no fault of the rental counter. They were very apologetic, gave me another car & I was on my way. All employees from the managers to the counter to the check in personnel have always been very professional & courteous to me. I've done some of my best road trips thanks to the staff here. Wouldn't rent from anyone else. Thank you Sixt FRA & see you all real soon.

If you're reasonably patient, friendly, and pay attention, even a mono-lingual foreigner like Brad…read moreP. or myself can have a great experience with Europcar! Like Brad, I had reserved a particular model but was told it wasn't available and offered an upgrade. This is to be expected when renting a car. If you want a guarantee of a specific model, you need to reserve accordingly. It is a vehicle fleet, not a candy store, and the terms are quite clear about this. Faced with this potential disappointment, I asked if I could wait for one matching my preference to become available, and the staff were very accommodating. I waited no more than 30 minutes and got exactly the vehicle I sought. Namely, a VW Golf VII TDI. It was in excellent condition. Its navi was set to English for me already, and they included thoughtful small touches like a parking time card (v. useful when parking in German city streets) and a snow/ice scraper. The car was great fun to drive and had fantastic fuel economy. Later, when I needed to modify my return location, I called Europcar support and had a fantastic experience. The rep spoke flawless English and went out of his way to help make sure I knew where the new drop-off lot was, as it was at the dense and potentially confusing Cologne Hauptbahnhof. Europcar didn't charge me any extra to change my drop-off location (both the reserved and revised return locations were different from the origin at Frankfurt.) What was originally just a practical, flexible form of transportation for me to range around the Rhineland in became one of the unexpected pleasures of my trip. Vielen Dank, Europcar Frankfurt!

My flight was delayed by one day and I notified Europcar the day in advance, but they didn't care…read moreand would only rent me a higher priced car, claiming that they did't have any cars in my booked and prepaid category. The usual scam other customers report also. When I told them I wanted a car in my booked category, the clerk told me to sit down and wait for one to come in, when and if unknown. Since I had been travelling for almost 20 hours already, I finally agreed to a more expensive car, costing me $300 more. When picking up the car I got out on the wrong floor, low and behold, there were several cars in my booked category. After the end of the rental period I complained, but the Station Manager defended this practice. It's my understanding that this place is heavily commission driven, which sometimes make people do unethical things! Since I travel twice per year to Germany for 3-4 weeks each, it seriously doubt that they will ever get my business again!

From the owner: Die Firma PARS beweist sich seit kanpp 30 Jahren als zuverlässiger, flexibler und fairer Partner in…read moreder Autobranche. Unser Fahrzeugangebot erstreckt sich von Kleinwagen über Umzugswagen und Vans bis hin zur Luxusklasse. Wir akzeptieren alle gängigen Kreditkarten und Barzahlung.

Scammers. Rent anywhere but here. I returned a rental car with a pre existing little scratch that I…read moredocumented before I drove off. When I returned the car they claimed I caused the damage and also tried to find all sorts of other damage that they later apologized for but I was still charged unbelievable $1400 for a pre existing little scratch!

I traveled to Germany from the USA. Arrived and went to counter and after I arrived there I was…read moreinformed that my car was no longer available and when I asked for an upgrade or return the money that I paid the lady at the counter shrugged her shoulders. DO NOT RECOOMEND. I WAS STRANDED in a forgein country at the airport. Today I received an email apologizing, asking me for positive feedback and the money issue hasn't even been addressed although I have contacted Hertz stateside or in Germany. i Seriously would do research before you chose Hertz,

If I could leave less I would. I was to drop this off at the train station to catch my te the fl…read moreday to fly home. This is absolute shit. No one was available despite it being open until 9pm. I called and customer service said someone would email me... they wanted me to wait in the parking garage... never again!

Terrible worst scamming place. Specially samarudin-shehzad. of all places this is the worst. They…read moresteal from you. Charge you a year later for same cost. Terrible.

They will randomly charge your credit card a year later for "fees"…read more STAY AWAY! They won't say what the fees are for. But they will charge you $5 here, $45 here, $120 next month... This place is a scam.

This place is a scam! They falsely charge you thousands of dollars for fake damage without and…read moreproof or any notice to you. When you call to dispute the charge they can't find any records and they say they'll get back to you but they never do. The other reviews prove that they do this regularly to scam credit cards and insurance. This place needs to be shut down and all employees should be investigated for fraud!!!! Stay away and never using enterprise again!

Extremely horrible service. Here's our story…read more We rented a car from here with good customer service as we picked the car up. However, just hours after we rented the car it died at a stop light and wouldn't start again. We called roadside assistance, but the car started again before roadside assistance arrived so we drove it to our destination. The car proceeded to not start again after we were ready to leave so we called roadside assistance again. The technician arrived, ran some tests, and told us that the car was safe to drive home, but recommended we exchange cars with Enterprise the next day. On the way home, only a few kilometers from our house, the car caught on fire. The fire fighters came and told us that it had been an electrical fire. On the police report, the policeman told me that it was not my fault. Enterprise ended up replacing our rental car that night after about eight hours total of hassle. When I returned the car after our rental period was over, Enterprise charged us an extra 250€ for calling roadside assistance! If they had given us a good car to begin with we would never have had to call roadside assistance. Every time we have rented from this location they have found something trivial to ding us for more money. And their customer service called me 10 minutes after I left to ask how their service was. I started to tell them how bad it was when the woman on the phone stopped me, "Oh, you were just here," and then she hung up on me. Totally ridiculous! Do NOT rent from this location. ALSO, THE ONLY POSITIVE REVIEWS ARE FROM THIS LOCATION'S EMPLOYEES.

We had a great experience there, service was quick and reliable, lines were not very long, and…read moreeveryone spoke perfect English. One employee, Zeliha, was especially amazing and helped us with our issues.

You cannot pick a worse agency or location. Got an email and text to check in online. When I did…read morethe car which I reserved was available, so I paid and was told I can walk in and get the keys. Walk in and am offered only suvs. I say cancel the reservation, now they have charged me 200+ euro for not having a car. Totally unacceptable. If you want to start your holiday with a lot of hassle rent from here.

$2,500 FRAUDULENT DAMAGED CHARGE!!! Renter beware!! I was fraudulently told that I was being given…read morean upgrade for my wedding weekend in Frankfurt, then charged for the upgrade, and that was the best part of the experience. Upon returning the vehicle in perfect condition, I was shocked to receive a damages claim from Sixt for almost $2,500. AVOID THIS RENTAL AGENCY AT ALL COSTS. They are fraudulent criminals.

I have used Avis & Budget car rental service at this location for several years. Every time I rent…read morea car from this location I get friendly service. The people who work here care about their customers. I lived in Germany for 11 years, my German is a little broken up but it seems everytime I rent a car here there is someone that speaks english. They also seem to also have an automatic transmission car on the lot. I can drive both Auto & Manual. It seems these people go out of their way to make sure that people who want an automatic get one!