I needed a car to explore Kelowna freely, and the rental booth was conveniently right in front of me when I arrived. The staff was very nice and respectful, and my key and paperwork were ready as soon as I got to the booth--super smooth process! I requested a small car and was given an Elantra, which was in great condition. At first, I was surprised by the amount of dust and minor scratches, but after driving around, I realized that all the cars in town seemed dusty--probably due to the local geography. Other than that, the car was perfect, and the sunroof made my trip feel even fancier and more luxurious. I was a bit worried about returning the car slightly late, as I knew there was a 30-minute grace period. I ended up being 15 minutes late and felt bad about it, but it turns out there was no staff at the return area--you just drop the key in the box, and that's it! If I had known, I wouldn't have rushed, but of course, it's still important to return the car on time. Overall, Avis is one of the best car rental companies I've used, with reasonable prices compared to others. If you're visiting Kelowna for wineries and want to explore at your own pace, this is a great option! read more

Sandy Singh at the AVIS kiosk at the Kelowna, BC airport went far above and beyond, to not only meet but far exceed my expectations, both on arrival into the airport and on drop off. Excellent service! A big thank you to you Sandy and to your awesome team. read more

Came here to rent a car. Avis is located close to the baggage claim area. The girl was very helpful and cheerful. Everything went well until I realized they had booked a FWD for me instead of an AWD as I had requested. But she understood and even pointed me to go check out Budget (which has a larger SUV/AWD fleet). Next time I'll give them a try again if the situation allows. read more

Avis - Front counter~ - Car Rental Near Me - Kelowna, British Columbia

FANTASTIC!! I have been renting cars from Avis at the airport the past few years and could not be happier! Sandy and her team are friendly, efficient and very customer oriented. They're excellent about upgrading whenever they can and noting which stall to find the car. When the odd mistake with the rate happens, it is promptly rectified. If the staff member does not have the authority to do so, they are very good about leaving the account open for Sandy to review....then I promptly get the revised info by e-mail! Yesterday, when I was busy loading up my rental with luggage, one of their team member (Steve), quietly came over and started scraping the frost off the windshield! Now, that's what you call service. Keep it up Avis!!! read more

I wish I remembered the name of the girl that helped us because she was WONDERFUL. My somewhat absent, but cute, minded boyfriend booked the car for the wrong time so when we got there she said they didn't have anything available for a few hours. We were so tired from our trip - nothing from Winnipeg is a direct flight - and she took notice. She made several calls and managed to upgrade our car for free and had something right away as long as we were okay that it wasn't detailed. We took it! She really went above and beyond and we could not have been more grateful. We were able to find our car quickly and the return was very speedy as well. read more

Rented a car here-travel a lot so this is a normal thing for me. Everything was fine, picked up the car and returned it a few days later. Unfortunately I forgot a key and remote from my office in the car. I called and after talking to reps somewhere in the states and then in Vancouver I figured out that no one anywhere in Avis could connect me with the Kelowna Avis. So I tried calling direct. After 3 days of trying I was able to talk with someone. They found the key. Awesome!!! I offered to have a courier pick it up and they said nope, they would now mail it to me- also awesome. Now 3 weeks later, no one answers their phone and no key. Clearly a poor operation. In our office, we have now instructed all staff to avoid using Avis read more

Kelowna was an absolutely amazing town... but i would avoid the AVIS airport car rental. My boyfriend rented a car from them, told them about our late flight arrival, AND CALLED THEM PERSONALLY to verify someone would be waiting for us.... After 12 hours of traveling, there was no one at the Avis stand. BOTH budget and enterprise were still opened and helping other customers. No other vehicles were available from the other venders, so we took a $50 cab ride to our hotel. The following morning, our hotel reported that Budget would have driven a car directly to out hotel, but when calling Avis, they required we pay for ANOTHER ride BACK to the airport (what a waste of valuable travel time). When we arrived to the airport, the adolescent working behind the counter said "sorry, i left early because I had to open this morning" EVEN though he KNEW we were coming and had out flight information. He acted like there was no fault in his behavior which was very irritating. THEN he charged us for the extra day of car rental and told us to take up getting refunded for the day we didn't have the car when we returned the car (no help from him). ok, ok, enough complaining, when returning the vehicle, the woman behind the counter was very polite and attempted to refund us partially for (about 40% of what the cabs costed) and said her manager would try to do the rest when they arrived (it was 1000 in the morning, I have no idea where this infamous manager ever was. Nonetheless, I have never experienced such a horrible experience and felt so disrespected by a simple company. We called ahead and got verbal confirmation they Avis would be there... to make things worse... BOTH of the other car rental companies were open and had additional services. Sadly, I would NEVER recommend this to anyone. I don't write many bad reviews, but this one had to be written. read more