Rented a red Jeep from and Trent helped me out. Honestly, just one of those easy, no hassle…read moreexperiences. Walked in, he greeted me, we talked for a minute, and he got me set up without making it a whole thing. No pressure, no over explaining, just handled it and kept it moving. Everything was straightforward and exactly how it should be. The car was ready, paperwork was quick, and I was out of there faster than I expected. That alone is worth mentioning. Trent's just a solid guy, easy to deal with, and makes the whole process feel normal instead of a chore. If you end up there, I'd ask for him.

My experience with having a reservation from Kniesel's Collision (same as the "Karen") that left a…read morescathing review 3 days ago, was quite different I walked in with 3 parties ahead of me, and unfortunately everyone but the manager Trent out to lunch or actively on lunch. Trent acknowledged my presence and apologized for the inconvenience and wait. Took care of the customers ahead of me, and all were nice and understanding of the wait time. When I was next, Trent informed me that he only had two options here that were covered by 'MY' insurance ($50/day),one being an Altima and the other being a minivan, both skeptical with he offered a 3rd option a Tuscan that would be transferred from Rancho Cordova with an obvious additional wait time (takes a while to get from one end of Sunrise Blvd to the other). I happily took that option as I was clearly not going anywhere and making a huff would not expidite anything. While waiting the hour for the vehicle, Trent apologized for the wait multiple times. After my selection of vehicle and waiting a couple of people dropped off their rentals one of which had a poor attitude and stated no, would not rate him well over "talking too much". Then here comes "Karen", (real name if the person that reviewed 3 days ago). As soon as she walked into the door, super entitled, Trent did greet her and advise that he had customers ahead of her. When it came to her turn, she stated that "she was in an accident, had to wait 3 hours for a tow truck, was hungry and just wanted to go home.". To which Trent asked if she wanted to pay out of pocket at all since it would be an hour wait to get the vehicle cleaned that her insurance would cover. She began berating Trent in a hostile entitled manner, was amazing to see Trent stay calm and collected the entire time. I of course I defended him and said a bunch, nothing hostile, vulgar or threatening in any way. But also will not stand idly by while someone is getting verbally assaulted. (I get it, having an accident, having to take time out of your day to have you car taken care of by a shop, conversing with your insurance and getting a rental is taxing on anyone, But do not threaten others livelihood over you failing to adult properly and ethically) Yes this review went in a different direction but it is important to me that Trent gets proper reviews rather than ones that do not show him properly. If I could give this location and Trent 10 stars out of 5, I would.

Very friendly staff. Had a rental for 1 week. Nothing really notable about the car itself, wasn't…read moresuper clean, but wasn't super dirty either. Very likely will rent from here again

Just rented a car for the day to drive it to sfo . It was so so nasty inside. Husband picked it up…read more If we had time it would go right back very dirty inside and out.

EVERY SINGLE GUY who helped me at this location made it a positive experience…read more Jordan, Tyler and Jose are all professional and helpful. They made a point of making me feel comfortable and taken care of. The vehicle that they recommended was perfect for my needs. It was reliable, a good size, and economical. Precisely what I requested. Each of them asked questions of me to confirm I had what I needed and let me know they would be ready to answer any additional needs or questions. I felt safe and appreciated. I've rented from them before and they all made me feel that they remembered me. Tyler even asked me about things we had discussed in the past as follow up. I highly recommend this location on Roseville Road for anyone needing a loaner/rental vehicle.

Easy pick up, nice car, quick return!…read more Tyler was awesome in getting us set up and going! Great customer service, would definitely rent here again.

I waited in line for 40 min. There was only one person behind the counter with a line of 5 people…read more While the manager just sits in the corner doing nothing on his phone. I asked the counter person if he could get his manager to process my return really quick he said no. I am not mad at the counter person I am more so that his manager didn't bother to help.

SOMEONE NEEDS TO CALL ME AND MAKE THIS RIGHT. I am APPALLED…read moreand disgusted by the way Budget Truck Rental is run, and how I was treated. This is a review to warn others NOT to use Budget for any of the "services" they provide. March 9th, I pick up my cargo van I am renting on the 9th-13th, to move from Sacramento to Portland. We do the 'walk around', the man specifically asks if there's any 'body' damage, pointing to bumpers and the paint job (tires were not addressed). As I'm driving off the wheel is julting as if it needs an alignment *badly* I immediately call the location I just rented from to let them know. I am told that they will note that for service before it is rented again, and that they assure me it is safe to drive. For time's sake, I say fine. March 10th: about 10:40pm, I had passed Eugene, OR about 20 miles back when the front passenger tire SHREDS, suddenly the metal rim is in contact with the concrete highway. Luckily I reacted calmly and did not crash. I contact the phone # on the truck contract; what is supposed to be roadside assistance, it took an hour and 4 people later to get me to the right department, on the 4th person the call disconnected during our convo - NO CALL BACK, even though i was asked for my # for that very reason. I waited; NOTHING. So finally my mother and I call AAA, our car insurance who comes and gets us finally, no issues. We are towed all the way into Portland around the corner from my new home. The very next day MArch 11th @ 11 AM or so, I get in contact with the location in which I was supposed to return the truck, I explain the situation - he says he will get a tow truck out there *that day* to retrieve the cargo van. He says the tow truck driver may call if he cannot find the truck. No call, no nothing. For the next 3 days I call multiple times a day, every time I get a recorded response after several rings "no local representative is available, you are now being transferred to the national corp/customer service department" (something along those lines) I go through the prompts each time to talk to a LIVE person, and each time the call disconnects before talking to a real live person (f*ck all this automated BS). My mother turns to twitter to tweet them, I email them. NOTHING**** Fast Forward to today, I get a call from Budget - no not to apologize for all that's happened/discuss - but to ask WHERE THEIR VAN IS - WHHHHHHAAAAT. I spoke with a man who recorded the exact location and said they would send someone THAT day, called, emailed and tweet at Budget for DAYS. This woman was the most apathetic unpleasant person, there was no concern at all. No apology, no concern, other than the whereabouts of the van and oh, letting me know I was going to be charged for all the extra days passed the 13th and the impound charges. AND that the cost would keep going up daily until they could locate the van which was clearly towed by the city of Portland (rightfully so, after sitting there for 20 days). Long story short, Budget seems like a cost effective way to move. WRONG The truck itself is inexpensive in comparison, but they will charge you up the ass for THEIR incompetence, and take no respinsiblity when their faulty vehicle injures you and your puppy, and then leaves you and your mother stranded in the middle of the night on the freeway in literal freezing temps. PLEASE SHARE to warn others.

I was shocked to learn this location is listed on their web page as permanently closed. I had a…read moregood experience here a few years ago when I bought my car. but now they are closed. Yelp doesn't make it easy to notify them when a place has closed, but I'm going to try to figure out how to tell them. Edit: I drove by today, and there were still cars in the lot. I think they must be in the process of closing, as their web site says they are closed.

There are a million words that I could write down but I'd have to start by highlighting the…read moreexceptional customer service here. During my looking process, I went to multiple Hertz Car Sales locations and test drove a few cars but this staff really did everything in their power. Adriana and Ron both met my excitement with buying a new car just as much as they met my need for satisfaction with my purchase. After walking around cars and asking about year, milage, price, how long each car has been on the lot, trim and compating make mode and beyond -- I was met with knowledge, experience and patience. Sometimes it feels as though its hard to find good customer service but coming to Hertz on the 3 trips that I made - - Adriana and Curtis went over and beyond. I intentionally went and avoided them while being met with great service and given space when I needed it. After buying my car Ron and Adrianna helped me get my license plates in a timely manner when there was a discrepancy that happened to be completely out of their hands and on the side of the DMV. Adriana made calls and got it done within 2 weeks. The last thing that I can say is their finance/sales Curtiss Breeze explained everything that I could add to my package, ways to utilize my credit in buying and thw options that Hertz provided. He was so knowledgeable and made me feel happy to commit to a new loan despite coming in with a pre-approval letter from my bank. Thank you guys for your assistance Ron, Curtiss and Adrianna! I used AI to remove my license plate if it has a tag in the photos.

Only five stars, because I can't give more. I've always wanted to rent a Tesla. I made a…read morereservation on Priceline, but the webpage said, "Tesla, or similar." I didn't want an "or similar", so I came into this location, which is right around the corner from where I live. They've treated me very well in the past. I met Rehan, and explained the situation. He said he wasn't sure if he was going to be able to get me a Tesla, because it was a long weekend. (MLK day...) However, he did say, he would make some phone calls, and see what he could do for me. I called him back in a few hours. Not only was he able to get me a Tesla model 3, he made arrangements that I could pick it up here instead of going out to the airport, and for the exact same price that I was quoted online. I came out on Saturday to pick up the vehicle, I did the paperwork, he wasn't there that day, but the people who were there were very friendly, very helpful, they explained the vehicle to me, and I'm off on a fantastic trip. I love this car! As I mentioned before, I've always been treated great at this location, but this time Rehan and his crew went way above and beyond. I really appreciate it, and will continue to do business here. Thank you!

Rahan is the easiest and nicest person to deal with. He's helpful, knowledgeable, and…read moreprofessional. I was in a rental for almost a year and I appreciated his communication with me a long the way. I would recommend working with Rahan to everyone! Thank you Rahan for the quality experience! Gina T

Great service all around! Very friendly and helpful to get me what I wanted! Delivered a car from…read moreanother location for me too, that I wanted specifically. I am very pleased!!! Many thanks to Jimmy and Anthony! Great choice if you're looking for a used vehicle!

Potential customer having a hard time with parking and one of the salesmen was extremely rude to me…read morefor no reason whatsoever. I don't know his name as nobody could tell me who he was based on my description as I wanted to complain to management. He asked me to move my car, I gave a suggestion for more clear parking as the customer parking sign points to the lot I parked at (since there was no more parking in the adjacent lot outside the sales building. 3 other cars were parked in the same lot, and someone came to park right after me and he didn't say anything to that customer. I said it would be easier to figure out if the signs weee easier to read and the told me to "keep my suggestions to myself." Extremely rude, unprofessional and unwarranted to talk to a customer that way, in front of other customers he was helping. This is unacceptable behavior.

I have always had a wonderful experience at Enterprise till now…read more Let me say this was not a good reputation of what I expect as a consumer this time though. DO NOT UNDER ANY CIRCUMSTANCES GET THE 2024 CHEVY MALIBU. IT HAS A STRONG SMELL OF CIGARETTES and honestly I feel upset because the AC was on full blast when I was brought to it to not show the smell. In hindsight I should have asked for a new rental before driving off the lot and returning, I take responsibility for that but why is a rental with heavy cigarette scents in the car and air vents with no smoking stickers in it on the lot rental stock list? Remove it from the lot and return it back when that smell is completely gone. If there is no available cars for the rental booked, let the customer know so they can come back at a later time. I'm very happy with the service when we came back in to replace the car, but don't do that "I'll turn the AC on to make sure the customer doesn't smell how heavy the cigarette smell is in the car" move. I tried to be polite and that was taken for granted, so good learning experience, but bad personal trust experience.

I needed a rental car after a minor accident that wasn't my fault, and my insurance set me up with…read moreEnterprise on June 11. I called ahead just to make sure everything was in place, and a very kind woman answered the phone. She was super sweet and explained that the body shop would notify them once I was ready so they could send someone to pick me up. I remember thinking, I love her accent, I believe she was from England. She really made a great first impression. A little while later, a nice gentleman picked me up from the body shop. He was friendly, talkative, and overall made the ride enjoyable. But once I got to the rental office, the experience started to go downhill. I checked in with a gentleman that was very friendly, he told me it would be a nonsmoking vehicle and I'd be able to choose my car once they called me, I waited around 25 to 30 minutes before anyone helped me. Turns out I couldn't pick my car because there were hardly any left, so they had already assigned me a car. They gave me a Buick SUV. I'd been hoping for a sedan, but I was even more disappointed by the condition of the vehicle. I had specifically asked if it was a non-smoking car, and they said, "We believe so," then asked the guy bringing me to it if it smelled like smoke. He said no. But once I got in, the car smelled very stale. Not like full-blown smoke, but definitely musty. When I turned on the air circulation from inside the car, it got worse and started to smell smoky, so I had to keep the air on fresh from outside to avoid it. And the cleanliness? Honestly, it was bad. There was either a man's or per hair on the dashboard and hazard button, very dusty, some kind of sticky residue in the cupholders, and smudges all over the seats. It just didn't feel clean at all. On top of that, the brakes squeaked every time I used them, and the brake pedal was way too sensitive, which made driving kind of uncomfortable. I gave two stars because the initial phone call and pickup were both pleasant, and the staff I interacted with were polite. But the main issues were: * I wasn't allowed to choose my car like I was told I could * The vehicle smelled stale and somewhat smoky when I used the internal circulation * It was very dirty inside * And the brakes squeaked noticeably If this is the only Enterprise near your body shop, it'll get the job done, but I expected much better.

The customer service at this location is on point. I had a rental car through this Hertz location…read morefor two months since they have a partnership with my auto insurance company and this location on Riverside is the closest one to my home. The first month was covered under my policy so my insurance company set everything up. For the second month, I paid out of pocket while shopping for a new car. Each week that I failed at finding a new car I would call in to extend my rental and the staff was always willing to accommodate and the process was extremely easy (like 3 minutes-easy). They also let me extend it at the discounted rate I got through AAA. The only downside about this location is that the lot is ridiculously tiny. It's located in old Roseville where businesses are crammed against each other and the streets are narrow. When returning my car, I had to park it with the cars that were being sold by Hertz Car Sales since there was not enough space. Nonetheless, I would rent through this location again.

I had a good experience here. The car was clean and ready to go. The rental car guy was efficient…read moreand got straight to the point. I was in and out in 5 minutes. I usually go to enterprise because I have a rewards account there but I'm glad I tried this hertz