Absolutely fantastic employees at this Enterprise location- I had an issue with my rental, and they…read morequickly and kindly swapped it out for a new vehicle. The ladies working there were very pleasant, and professional. Many rental car places feel like they couldn't care less, but this team clearly genuinely care about their customers, and take pride in their work. Great example of how other Enterprise locations should operate!

ZERO Customer service. No cars available after reserving. No response for updates or from…read morecomplaints. My insurance company secured a rental for me at this location after my wife's car was the victim of a hit and run. Enterprise called me several days ago to schedule an appointment time to pick up the rental. This Friday morning I drove my wife (who had to take time off from work to go) 20 miles for the scheduled appointment. We were advised they only had one car on the lot and it wasn't released in their computer. They said to try back later this afternoon. 40 mile round trip wasted. They could have at least called and rescheduled knowing I had an appointment and they had no cars available. Update - Called Customer service and filed a complaint at 11:11am. I was told that what happened was unacceptable, that they would forward it to management, find me a car and call me back. It is now 3:30pm and nothing. My wife's car has to go in the shop Monday. It's Friday and looking like she'll have nothing to drive. Went back to Enterprise website - complaint chat - told me they couldn't say when I might be contacted - to call the Greenville location back myself and "cut out the middle man". REDICULOUS! Update 2 - Called local office as advised - Redirected me to corporate! Was told they probably had their phones forwarded because they had no cars! I suppose I am supposed to make another 40 mile trip to check the status of my rental because they won't call me back with info and won't answer the phone at the location? -- I give up. Update 3 - tried once more - redirected to corporate again - guy said he would contact all locations near my zip code and someone would call me. - Now 6:07pm - Nothing. Hit the complaint chat again just to vent. - was told my case was being upgraded to the highest importance! wow! Still nothing. Update 4 - Saturday - 11:00am - Managed to contact the Greenville location by phone - was put on hold for 30 minutes - then transferred to corporate again. I was advised he would have me a car at the Greenville location in the morning, to go pick it up. I told him I needed a phone call from the local office confirming the car was there and ready before I drove to Greenville again. He then decided to do some "checks". He then responded that the earliest they might have a car ready was Thursday, that there was nothing available near my Zip Code! I asked why they made the reservation with no car available. He stated it's first come - first serve and a walk-in probably got the car I had reserved. What's the purpose of a reservation then???

I have rented for other places but none quite like AOG. Friendly and well mannered service and he…read morewas able to make accommodations at last minute to make my plans work i strongly recommend

From the owner: "At A.O.G Private Rentals, our mission is to empower individuals and businesses with the freedom to…read moreexplore, thrive, and succeed by providing exceptional long-term rental car solutions. We are committed to delivering superior mobility experiences, ensuring convenience, reliability, and affordability for our valued customers. Our driving force is a dedication to customer satisfaction and a passion for innovation. We strive to exceed expectations by offering a diverse fleet of well-maintained vehicles, flexible rental terms, and personalized service that adapts to the evolving needs of our clients. We aim to foster enduring relationships built on trust, transparency, and integrity, and to be recognized as a trusted partner in the journey towards achieving our customers' goals. As stewards of the environment, we also pledge to promote sustainable practices within our operations, reducing our ecological footprint. At A.O.G Private Rentals, we don't just provide cars; we enable dreams, empower businesses, and make every journey a memorable and seamless experience. Our mission is to drive your success, one rental at a time."

In and out service!! The location is in the middle of everything. Extremely happy for a last minute…read morebirthday getaway. The place is clean and practices social distancing. I can't say enough about the car rep camryn . She is a sweet lady. I hope all my visits at Hertz will be as pleasant as this trip.

Your phone service would not let me talk to a human suggested that I hit the number to which I did…read morerepeatedly only to be hung up upon... That is bad form... My intention was to get a car for the week I'm thinking that you lost $500... I guess I'm going to enterprise since you guys could give a shit about your customers

Make sure to READ EVERYTHING BEFORE you sign! This company screwed over my son with my credit card!…read moreNow, my son has rented from them several times in the past year and they throw in some extra crap worth $300, knowing he NEVER got it prior and NEVER would, but it went in that fine print area, so we got screwed over! NEVER AGAIN!!!! This company will screw anyone over, especially the Greenville location, so watch them! The females there are very slick with the men so please, either rent from someone else or watch the paperwork like a hawk on prey! If I didn't have to give a Star rating, it would be a NEGATIVE!!!!!

Let me make a reservation and then called me during work so I couldn't answer. Showed up (I travel…read morefor work so I am stranded at this point) and told me they don't have cars but it's okay because they tried calling me one time!!! Girl behind the desk Emily is incompetent and did this to at least two other people while I was there. And I know she had time to call me a second time before I got to the airport as she was taking pictures or "thrist traps" of her with her energy drink!!

Leslie was amazing! He was there on time and ready to help and made the rental process as easy as…read morepossible. He had a great sense of humor too and was incredibly nice. 10/10 recommend this place if he is working!

WORST EXPERIENCE EVER! EVEN WORSE CUSTOMER SERVICE!!!! Booked a month ago for a truck that was to…read morebe picked up TOMORROW AT 8AM and was called TODAY AT 4PM and was told verbatim "I have nothing for you I didn't see your reservation until this morning so sorry but nope I got nothing you have to call customer service to figure it out. I have nothing for you" and hangs up. Do yourself a favor and never even bother with this company or branch. Quite possibly the worst customer service I have ever experienced and I have move over 6 times before. If I could leave 0 stars I would the service has been that bad!

I made the mistake of prepaying for the fuel, $53 for a full tank, and the fuel gauge literally…read morestayed on full up to when I returned the car. The policy is, you can return the car with any amount remaining, but it was still full... and the agents would not refund the prepaid amount nor even offer any discount. They said the system would not allow it. I should have chosen the refuel myself option. I lost $53. Hertz makes me feel like an idiot. Not good customer relations!!

After a long day of getting no where Kash was able to go above and beyond to help us. She was very…read morekind, thoughtful, encouraging and a light in our dark day. She is amazing all the thanks to her for her help.

They are very friendly and the service is very nice. Highly recommended. The car was very clean and…read moresmelled really good.

What a disappointment. I am a National club member and last Saturday I stopped by the airport…read morelocation to pick up my economy vehicle. There were two guys lounging in the chairs at the back of the booth. I told them I was there for my pick up and they were like "oh, we do the detailing". Okay, I get that. Then the front desk member arrives and and tells me they only have a Dodge Ram Pick up. I am like, you have cars out there and a gas guzzling Dodge Ram pickup was not what I needed for the week. So I asked about the cars and they tell me that they have rentals available in New Bern (45 miles away) and Jacksonville (65 miles away). But they don't offer to help me get there. I mentioned to them they should have called me to let me know there was an issue with my rental, and the response was " well we normally provide an upgrade to the next vehicle class" but had nothing to say when My response was an economy to a pick up doesn't fit my needs. They told me they might have a car the next day. I guess my issue was they had returns in the lot that were dirty but couldn't go out to clean them. Very very disappointed. I ended up renting from Budget. National, send your folks back to customer service training.

Poor service!!!! I'm a executive elite and reserved a SUV and when I when to get my vehicle I was…read moretold I need to reserve a Large SUV. There was a Large SUV there but was reserved by someone else. I hate to take someone else vehicle, but I rent from national 50 weeks out of the year. Pretty Sad!!!

It's hard to know what kind of service you will get from an agent at a rental counter. I've rented…read morefrom this place several times and have been consistently underwhelmed. It's a small airport (1 or 2 gates), so predicting when passengers would like to pickup a car shouldn't be too hard. Yet, on more than one occasion I have waited more than 20 minutes on a counter agent. Once, I waited for more than 30 minutes and when the agent finally appeared, he announced that Avis didn't have any cars. Put a sign up or something. It's not organic chemistry, shouldn't be that difficult. Also, no covered load/unload area and the airport expansion/renovation makes navigating to the rental counter a pain. There really isn't much of an option here, but that doesn't mean they should be excused from trying to provide good customer service.

The worst customer service ever!!! I rented a car from another Avis location in Baltimore to head…read moreto greenville for a couple of days, in which the car I rented started overheating and the a/c stopped working. So I called the greenville location to swap out rentals and the young lady proceeded to tell me they didn't have cars available and to call roadside assistance (greenville is not a tourist attraction). After talking to roadside they call the location and just like magic they have cars available now and just need me to be there by 1p. I arrive to see a row of cars available almost every space allotted to Avis was taken up. When asked why I was told there were no cars available she says they may be reserved...keep in mind the close at 1pm and it was 12:30p and the turtle pace she was moving that 30 min rush was going to keep her all night. So she couldn't handle swapping the cars and stated "he" has to help you "he" being the manager. "He" ask "does it have a full tank" and "can you drive it to the gas station and bring it back full" because he was going to charge me for not bringing back the overheating no a/c having already prepaid gas car. On top of that I ask for a toll pass(which I've already noticed located in the cabinet with the car keys) he says they don't have any so I had to direct "he"/the manager where his toll passes were located. Did mention how rude they were??! So let's gather the alternative facts: no cars, no service, no toll passes, no manners, no leadership=NEVER COME TO THIS LOCATION!!!