First of all, it was a nightmare to locate. When I finally tracked down the office, not without the telephone guidance from a very patient member of staff, it was a small garage with an office in the attic.
Apart from the dodgy location, I felt the staff were a bit careless. The car was not inspected for damages or fuel in my presence, in fact I was asked to simply drop off the keys and leave. Only later was it that I found out there were additional (and extortionate) fuel charges that I had not been made aware of previously. Furthermore I was charged for the same rental twice - once by AVIS and once by the internet booking agency, and it took a while to sort out. I felt trapped in the middle, when I would have expected the two partnering companies to sort the problem out between themselves and compensate me accordingly. read more
