The customer service at Avon Ruby leaves a lot to be desired. We had a Megaflo installed by them, which never really worked properly and people were either in scolding hot showers, or freezing cold showers. I repeatedly asked them to attend site with the electricians to try and work out what has happened and why, and to find a solution for it to be fixed, and their constant response was that its nothing to do with them, and an email explaining why should be sufficient. Despite my saying that I would pay for the call out and it required both parties to be on site, as they were passing the blame off on to each other.
Since writing a review showing them in a negative light, and reflective of my experience with them to date, they have now agreed to attend site. After weeks of me trying to get them to do so. Which is ironic as if they had agreed to do so in the beginning, my experience with them would have been much more favourable and I would have had no reason to leave such a review...but alas.
I am yet to see whether the fundamental issue is due to works of theirs, or another party, but based on their customer service alone I would not recommend Avon Ruby. read more