I had two really great experiences at the Scottsdale location of AZMediQuip recently. In late July I rented a wheelchair for a week. and while I did not end up using it (thankfully!), the transaction was perfect. In August I rented a electric hospital bed on a monthly basis; it was delivered flawlessly. Unfortunately, it did not fulfill our needs, but the Scottsdale office converted the contract to a week, and refunded the remainder of the charge. Every single employee there is very professional, quite helpful, and super friendly and courteous. I absolutely recommend them for any medical equipment needs. read more

My case is quite different. I recently purchased a special lift valued 1,200.00 plus tax. We thought it would work for us, but it did not. It was shown how it works but never tested in the store or on delivery. They made me wait purposely to find an additional lift to fit in the bathtub. They did not find anything after many days. When I attempted to return it, they refused. I ended up with a brand-new lift that I have no use for. (A set up, really). Be careful to make purchases there. read more

In August of 2024 we purchased a 'Golden' lift chair from AZ Medi quip Scottsdale for over $2500. My husband, who is disabled, is very happy with this chair. However the remote that controls the chair has been giving him a problem with the 'up' button not working most of the time and having to push multiple times maybe trying to find the sweet spot. We called this location for service to replace the remote which is totally covered by Golden for 3 yrs and then with reduced coverage up to 7 yrs. However, AZ Medi quip advised there was a $150 service charge...and BTW we live within 5 miles of this location. We were quite 'floored' by the cost. I am also calling Golden to let them know of this service charge for replacing a small device necessary for chair operation that's fully covered by warranty. read more

I called from out of state after buying one of their Golden Lift chairs second hand and Lizandro went above and beyond with helping me figure out the model and went one step further sending me a link to the manual. Anyone looking for amazing customer service and these types of chairs- THIS is where you want to go!!!! Hero of the day! read more

We were here on vacation and urgently needed oxygen for my 95 year old mother. We spoke to Chris at 5:45 pm on a Friday night, 15 minutes before closing. He went out of his way to help us. The next morning, we picked up the oxygen from Randy at the E. Bell Rd. location. Randy was incredibly gracious and even offered to pick up the unit when we no longer needed it. I can't say enough things about this company. There is customer service is incredible! read more

This place is a life saver!!! I live on the west side but a friend told me to go here to find a rollator for my mom. As soon as I arrived, I felt at ease looking over the selection of mobility aides: rollators, walkers, wheelchairs... there is a great selection, pretty colors and name brands. With Taylor's help, we settled on a black and grey DRIVE rollator for my mom. While she wasn't there with me, Taylor asked all the right questions so I knew this would fit my mom. Taylor made an adjustment to the handles and we were set. I also purchased a raised toilet seat with handles( seriously... we all should be using one of these). It fit great on my mothers toilet, and her physical therapist approves!! Taylor is very nice and listens to you and your needs. I'm hoping we will continue to shop here for other items my mom will need in her future. read more

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These people are big SCAM artists! They advertise they return items, but then sell you damaged goods and then refuse to return them!

BUYER BEWARE! Their no return policy is NOT disclosed, and unlike what they say, it is NO WHERE ON THEIR RECEIPT! STAY AWAY from these unscrupulous people! They say they have returns, and they don't! They give you defective pieces of crap that are unusable and they don't return it. read more

i recently had spine surgery and rented a power lift chair for a month. The first one I rented was the generic one that didn't have adjustable positions. That one was very hard on my back. The company was very willing to replace it with one that has "Infinite Position Power Recliner". After 36 hours, my feet were so swollen because the legs weren't able to be raised enough. You can't individually adjust the legs and the back, so you can't into a comfortable position to relieve the pain. The company is willing to come pick it up early but with no willingness to compensate. I'm a little disappointed. read more

Great doing business here. They helped a new client of mine today with a beautiful lift chair. My other client was a big problem and I blamed them. Shame on me. Dawn Scottsdale read more

I have shopped at this store on two other occasions, both without any issues or problems, today was different. I went to the store to up size a CPAP mask from medium to large. I took my existing mask and head gear with me to help assure the correct fit. The sales person was helpful and a new mask was purchased. When I tried to use it, it was clear that the mask would not work as the attachment to the hose was incorrectly sized. The next day, I returned, with the new mask and my current gear. The young lady that was helping me, started to accept the return, but then asked for the manager's assistance. I was then told, by the manager, that it could not be returned, as the package had been opened and that there was a hair on the mask. Those two factors precluded her from being able to issue a refund. Her manner was very brusque. She then added that my head gear was from 'Simplus' and they do not sell that product at the store. I then explained that I had the headgear with me at the time of purchase and had made my needs clear to the sales clerk. She reemphasized that she could not take back a 'used' product that had been opened. I asked her how I could determine that it did not fit, if I did not open the sealed bag? Further, since I was sold a product that did not function as required, they should be obligated to correct their mistake by issuing a refund. 'Give him the refund', she said to the sales clerk as she quickly walked away. No apology, no further words came from her. In my opinion this was a very poor attitude, very unfriendly service and I will be taking my business elsewhere in the future. read more

I recently had shower bars installed for my wife. We are in our 70's & in need of quality work. We received just that from AZ. Mediquip, the gentlemen s name is Richard Stein a very knowledgeable installer. We were completely impressed and happen with the work they did. He made suggestion as per our request, was neat and understood our particular needs. I would deal with this company anytime. Note I wasn't high pressured into buying or any type of inappropriate tactics. I found this company has much to offer, and when someone knows there trade, you can sense it, be selective, my job was a difficult one. Thank you, Rudy B. read more

beware of AZ mediquip. My children bought me an electric wheelchair last summer. It worked fine for the first few months. I have never taken it outside. It only goes from my apartment to the dining room and back. I live in an assisted living facility. Seat wobbles, the foot rest squeaks but the worst thing about it are the big black rubbery lines that come all over my fake hardwood floor. I have called and called the store but have gotten no results. They told me it would cost $157 to change the wheels my son-in-law offered to pay that. When he went to order them, they raise the price to over $200 and said that it was only for the first two small front wheels. This is a switch and bait or bait and switch situation. I have been unable to reach the manager although I have left at least five messages. Want all six wheels changed or better yet a new chair I would advise you to stay away from this place it's a shame because it's close to home and both Taylor and Ariel the two people I spoke to were very nice and charming I give AZ mediquip two stars read more

I have had a great experience with Arizona MediQuip! They deal with high quality products, and with the exception of one person who I know is new, they have in-depth knowledge when talking to you about what they carry. Even the new employee did pretty well. You have to know ahead of time that they don't take Medicare and you will have to pay cash. That is how it works there. Medicare, of course can reimburse you for what you purchase, you just can't have them charge Medicare for the products. From grab handles for the shower to a new CPAP machine and necessary accruement's, everything has gone very well. read more

Hospital bed and wheelchair Did Not arrive as promised, for 102 yr. old mother arriving home after 5 days in hospital. My husband had removed her 'regular' bed from her room (stored mattress, box springs and disassembled bed frame), in anticipation of that delivery by 7 p.m. At 8:30 p.m., we called office ('afterhours person') to find out when it would come?? and were told driver had a long day and went home. Bed and wheelchair were rescheduled for the next day at noon. SOooo, my husband had to Re-set up bed in her room. After 3 uncomfortable hours for my mom, (waiting for delivery), we managed to get Mom back in re-set up bed (without help of wheelchair). The guy who came the next day with bed was nice, but office service wasn't very helpful. read more

Building: Large showroom with a wide variety of medical equipment with an emphasis on products that help mobility; motorized carts, wheelchairs, steerable knee scooters, crutches etc. Service: Was attended to promptly and the sales associate knew the products well. Offers customers the ability to either purchase or rent on all their products. The renting option works well for those who either have a short term injury or for those that want to try out before buying. Price: On the high side. Overall: Great and convenient way to quickly get medical equipment. read more

AZ MediQuip - Store front - Medical Supplies Near Me - Scottsdale, Arizona

This company does not work with customers honestly and with kindness. We were in a unique situation and instead of allowing us to return a product (which we know they have marked up significantly) they didn't communicate, blamed the customer, and took advantage. Buyer beware. There are other home health vendors out there who do business honestly. Stay away. read more

In need of electric scooter for my disability. Amazing experience!!!! Becky gave us FULL attention and helped us to pick out the perfect scooter. No rushing, no pressure, extremely patient. Walked away very happy with a new scooter at a reasonable price. Thank you, thank you, thank you. read more

Diagnosed our scooter issue, and fixed it. Ended up being swollen batteries that wouldn't hold a charge. Appreciate this company's due diligence in discovering the problem and taking care of it at a fair price. read more

I was getting shoulder surgery and many people told me that rehab would go smoother if l.had a recliner. I shopped all the big furniture stores and found out about MediQuip. They have a large selection of recliners and my saleperson Evan was very knowledgible. We bought a great chair!!! read more

When I called the Scottsdale location of AZ MediQuip to rent a hospital bed I specifically asked if the Trapeze bar, shown on the website, came with the rental of the bed. I was told that yes, it did come with the bed.This is the ONLY reason I rented with this company. When the bed arrived at my house there was no Trapeze bar. I called the store and spoke with the store manager who told me these bars do not come with the bed and are only for sale not for rent. She offered no explanation as to why the website is inaccurate and her staff is misinformed. She offered no assistance other than to tell me my husband should be fine with side bars. I guess she is a doctor as well as a store manager. The website is misleading and should only reflect the items actually for rent in their photos. Very disappointed. Erin S. read more

Super friendly and fast got in and out in less than 20 mins. All you need is a credit or debit. I really could not find any on craigslist that were reasonable. I personally though that the people on craigslist are taking advantage. Why pay 2 or 3 hundred dollars for a scooter when you only going to used it for short time. Besides they probably got it free trough there insurance. Don't waste your fine. Just go to mediquip. read more

AZ MediQuip - Knee scooter at mediquip in scottsdale az. Great people. - Medical Supplies Near Me - Scottsdale, Arizona

I still have not had anything delivered, so this review is just based on my ordering process. I initially placed an order with Mike a short while ago and had to call back to change the delivery dates and spoke to Madison. They were both absolutely delightful, friendly, and knowledgeable. With employees so wonderful, I am anticipating great service on the delivery and pickup as well. read more

If I could give 0 stars I would. My mom bought a scooter and talked to someone about returning it. They never told her she only had 7 days from the day she got it and yes it's on the receipt but she's 83 with a broken right foot and can't drive and just moved here. I literally flew here to take care of her and my dad who's on dialysis. Both people in the store were so unfriendly it was terrible. Now all my mom wants is a phone call back from the owner and can't even get that. So if you're on a fixed income there are places out there that you can rent or get stuff for free like carefree corps. Call them instead of giving these people your $$$$ read more

I had an issue with my BiPap machine so called for repair. They said they could send it in and give me a loaner. After I drove all the way there, they informed me they would charge me $300 per month rental for the loaner. They never told me about any cost when I called. They said since I bought it elsewhere I had to pay. Never told me when I called. read more

Michelle helped me on the phone! She was extremely helpful, patient, and went WAY beyond the "call of duty." THANK YOU!

They forget things on your order then charge you to add the items and deliver them. Forgot our sheet and depends. Then when I reminded them about bedside table, that had an additional $35 delivery fee. Either get everything in writing, ie. Don't order over the phone!!!! Or expect to be charged for their oversights. read more

Talk about professionals! This is a one stop shop for anyone that needs medical supplies and equipment. I used them when I broke my ankle and the VP of Sales, Keith Quarles was the best! He got me on a scooter instead of using those horrible crutches! I didn't even know that was an option! I could get around with ease! He is an expert in negative pressure wound therapy and understands the needs that bedridden and diabetics have like no other. He can also recommend doctors in the area to meet your special needs. I learned more than I ever knew existed. I brought my mom there for her spinal cord injury and her needs, and they set her upl From compression therapy, blood pressure monitors, braces and diagnostic equipment, if they don't have it, they can get it for you! Easy location on 90th st. across from the Fry's Marketplace. Easy parking! Call and ask for Keith or Marc (the owner) and they will take care of you! read more

Absolutely top notch service! We purchased a walker for my father about 4 months ago, and they even delivered it to the rehab where he was a patient. Fast forward to yesterday, where the walker broke in such a way that my father felt unsafe using it. We brought it in, hoping to have it repaired, and the wonderfully kind lady gave my father a brand new walker, and even adjusted it just the way he needed! I cannot say enough good things about this company and its wonderful employees. Highly recommend! read more

I had back surgery and needed a lift chair. Prompt, courteous and reasonably priced. Thanks very much!!

This is the only medical equipment store I will get my scooters in other supplies from. The entire staff is friendly and professional. My scooter had broken down in AZ Medquip in their manager Kevin, fix the problem. I just had a minor repair done on my scooter and why it was in the shop they provided me with a free loaner. I would highly recommend anyone that needs a store like this to only use AZ Medquip. Mark, I never got a chance to thank you for all the help you gave me in the past. read more

As a provider of senior healthcare services, it is very important to me that I have a durable medical equipment company/store that I have 100% confidence in referring my clients to. I have had nothing but great experiences when working with the staff at AZ MediQuip. I generally try to meet my clients when they go to the store but if I am not able to meet them there, it feels great knowing they will be treated with great professionalism and they won't be "over sold" on things they don't need. Their staff is very helpful and incredibly knowledgable with all things regarding equipment at home. Thanks, AZ MediQuip! read more

I called to ask if confirm they wrote the insurance codes on the receipt, as many companies do, so that it could be submitted to insurance as an out of network expense. I had to ask this about 6 times in various ways before he even understood the question - he kept saying we don't do [bill] insurance, I kept saying this is so I (stressing strongly the I word) can send the receipt into insurance as out of network. He said nobody does this, I said many places do and he wanted to know who. I gave him a name (their web page) and he said we are a brick store we are not an internet store (I had to explain the other store was also). When I asked for a manager I was told he was one (he didn't introduce himself as such so I highly doubt it, it was a way to cha). They don't offer this service that many other companies do that is no bother on their end. That indicates their customer service will be a problem. Don't bother, lots of companies in town. read more

Just purchased a new CPAP machine at the Peoria store and love it. Last machine was about 10 years old so I was nervous about the new amazing technology. The Peoria staff was kind, friendly and patient and had to go over instructions with me--twice. Did I say patient, they all were welcoming and made it clear that contacting any time for answers to questions was what they were there for. My previous Valley supplier was a Medicare supplier and was just plain horrible. AZ MediQuip does not take Medicare but the change was worth every penny for both the selection of products and the actual instruction on using them. read more

Learning that my wife had to have oxygen and prepping for a trip to Mayo in Rochester all in 72 hours. After calling the airline with the technical specifications and getting authorization, Becky made this process a breeze. Part of the process including doing the math Mattix of how many batteries required for such a trip including time at both airports. Fast forward eight weeks later, Sarah and Becky both did an incredible job walking us through the purchase of a mobile oxygen concentrator. Their care for my wife and commitment to making sure we had everything we needed is unprecedented in today's business environment. Thank you! read more

Meh. Unhelpful staff. No real customer service. Returned early and found a better, more affordable deal elsewhere. Huge store. Just train staff to be knowledgeable, helpful send friendly instead. read more

How can you justify $40 to $50 for a container of Chlorox wipes???? Great for medical equipment but a real rip off for alcohol wipes, latex gloves and wipes. At this time prices should be reasonable if you have the stock don't try to rip people off!!!!!!! In answer to your response why are the same wipes still reasonably priced at Walmart and Target? Why are you paying more??? read more

I had a foot fusion exactly 4 weeks ago. I did not want to be in a wheelchair because I wanted to be mobile. I decided to purchase a knee scooter rather than rent one since the cost for 3 months rental on a knee scooter was almost the same as owning one. The process of dealing with AZ Mediquip was very easy and their customer service was very good. They were located in Scottsdale and I was in the West valley. They delivered the scooter the next day. I definitely recommend ordering the soft cover to rest your knee on. After 4 weeks one of my hand brakes had to be replaced. This was just an unfortunate incident. Not something that happens normally. I spoke with Mark, the owner, and he was very accommodating and had someone stop by the same day to adjust the brake. Unfortunately, I needed a new brake part which I would not have until the next day. Today, Grant showed up with his supervisor and my brake is in good working order. Grant was very pleasant and knowledgeable. All in all, this company and its employees are very customer service oriented. Very responsive to a person's needs. The good news is: They are opening a new store in Peoria!! It should be ready in September 2017. I highly recommend them. read more

It has been very difficult watching both my parents age and deal with major changes to their mobility, general movement, mental state and conditions. I have had to buy them Walkers, which led to a transport Chair, then a motorized chair. Then all of the safety items needed for the bathroom and much more. The Assisted Living Facility recommended I go to AZ MediQuip where I have purchased everything I need. The entire Staff, Operations Manager, Store Manager and Owner have been there to help me every step of the way. I truly believe they care and treat you like family! THANK YOU! Diana read more

Absolutely amazing costumer service. They were good about calling when they were on their way and were always on the earlier side of their given time frame. Alan in particular was just a gem. He clearly cared about making sure my grandmother was comfortable, even thinking of things I never thought about because he himself was bed ridden for a time. I would highly recommend this service and particularly Alan to anyone! They are super flexible and good at what they do. read more