I've had Aztec out for two different plumbing issues. The techs were really polite very professional. Prices were reasonable. Geoff Kelly. Naples read more

We had a break on our hot water tank feed. Tyler Pitt was our Service Technician. He was professional, polite and helpful. I wanted to learn more about plumbing as I enjoy DYI projects. Told him what ever he could teach me would be appreciated. He explain every step he was taking, answered all my questions and I learned a lot. He was also very respectful to our property and was the CLEANEST PLUMBER I have ever seen. read more

I was thrilled when they could do same day service. Unfortunately, they seem to have plenty of time because their rates are outrageous. They wanted to charge $700 to replace a garbage disposal that I purchased. Instead of a loyal customer, I feel compelled to warn people about them! Keep scrolling. Don't call Aztec! read more

They had to come out to our house seven times to fix a very simple drain issue and pipe. Still never got fixed had someone else to fix it and then we asked for a refund on half the amount originally and they said they would give it to us and they never did.. Do Not Use Them read more

WAY OVER PRICED!!! Had O ring and flange replaced on toilet at the same time!! I think the parts maybe cost $50. The repair man was here for 2 hours. CHARGED $680. Gave us a $50 coupon deduction!! Big deal!! I will not be calling this company again!!! read more

We have used them once and were happy with the experience. I loved their communication. I booked an appointment online and received a text confirming. Before the plumber came out, they also texted me his photo and a short bio. We had him install a bidet, which he charged based on installing a toilet seat. It was a bit pricy at $200, but they don't charge any after hours fees or visit charges. read more

STEER Clear - total waste of time. They are unskilled and unreliable. They are minimally trained and only on Moen fixtures . 3 trips and still don't have the correct parts or ability to identify next steps... Service line also not helpful. Waste of Time (and plumbing issues usually have an element of urgency. read more

Charged 398 to snake the drain- He was at my home for 30 minutes. Very very wrong. Who charges 400 to snake a drain? Total rip off. Will never use again read more

Being out of state I needed a plumber to drain my hot water tank for my wife. Aztec showed up pretty quick but ultimately charged $500 to drain and remove the tank, put a shark bite on one water line and a compression ball valve on the other line. $20 in parts and a garden hose, what a rip off !!!! read more

Did water heater install. Charge for an inspection permit, city or Naples regulation. They charged $275. Check with the city, permit costs $50. Also said a year warranty is $35, charged $198. Deceptive practices to say the least. Plenty of other plumbers, pick anyone but Aztec. read more

My water heater was failing. They showed up right away (literally within a half hour), were pleasant, cleaned up well, and were done in a few hours. Allen, the technician, was a delight. And I thought the price was reasonable (for Naples although they did charge extra because we're on the second floor). Overall very impressed! read more

I made an appointment to evaluate a ghost flushing toilet and a leaky bathroom faucet. After three house calls, in addition to two calls cancelled at the last minute, at a cost of $757 paid after the first visit, they were fixed. To be fair to the plumber Michael, when the part to fix the faucet wasn't right on the third visit, he replaced the entire faucet at no additional cost. Thus 2 stars instead of 1. read more

I have used them many times. They are always prompt on returning any pine calls and are always punctual with service calls. Randy goes above and beyond with his service. I highly recommend them. I wouldn't think of using any other company. read more

Absolute nightmare! First service great. Then nothing! I called several times and even the guy that came to my home!!! Never once a reply and customer service said, "We will contact" etc. BIG NOTHING! I would never recommend them! I have been without hot water for a month! We found the parts online and got within 3 days! Livid! read more

Aztec Plumbing is one spiteful company. 2 years ago they repiped my entire home. They said they would get a permit. I gave my deposit. On the day they would have finished I asked about the permit which I know is supposed to be placed on the outside of the home before the job starts. That was never done. They never submitted the correct permit. They wrote it as a new hot water heater which it was not. It was a tankless hot water heater they were installing. I asked that they resubmit it. They gave me the run around for 6 weeks. They came back with the permit the day they were finishing. When the drywall was finished by someone they hired and Collier was called for inspection. Everything passed. It is so important to have a permit for any plumbing work done in your home. If it passes great if it doesn't the company has to come back and correct it until it passes inspection. I called them for my waterless tank issue (5 year warranty) and I was scheduled for 8 am -1 pm. I even received an email saying they would arrive 8-10 am. At 9:23 am I called to ask and was told they never sent that email. At 11:02 am the office calls and leaves a VM to say they were longer on a job. An emergency and they had to run an errand they would not be at my home until 1-9 pm. I called and canceled my appointment. They asked would I like to reschedule and I said no because I felt they would do that again. They are not a reliable company and if all they have is one crew to service everyone in Southwest Florida then they are not a good plumbing company to do business with. They are a Total Rip off. They justify why they are crooks. They have TERRIBLE customer service read more

All I can say is At Least they were quick. The re-pipe was scheduled and completed quickly. They finished the entire job in 1 day. But, they left holes in the walls and didn't even bother taping plastic or cardboard over them. Hot air coming in from the attic. Work was Sloppy! Water valves under sinks are crooked and foam around holes is uneven and sloppy. Trim rings are not correctly installed. One valve was even installed with a hole right through the baseboard! After the final inspection, they had someone come patch the wall and ceiling holes. He did a pretty good job but did not install the insulation over the ceiling patches. Several calls to have these issues rectified resulted in no action and eventually no response. Beware. read more

Oh my god oh my god what a fantastic company to get to do the AC and plumbing we had to get a new water heater for the master bathroom and although it was funny looking it does it's job keeps the water HOT love it The people who work at the company were friendly nice and easy to work with. Mom and I would RECOMMEND THEM TO ANYONE!!!!!, read more

Quick response to my inquiry, very knowledgeable and professional technician responding, arrived when scheduled, didn't charge anything for the call when determined that problem was solved by simply hand tightening a fitting. Very professional outfit. Fully intend to not only use their services when needed in the future , but also plan to share my experience with family, friends, and neighbors. Hats off to "Paul", the technician who responded to the call. Exceeded my expectations expectations. read more

I had four plumbing visits by other companies that failed to fix my plumbing problem with my shower panel. one visit by Greg DiVetta at Aztec and my problem was solved! 5 stars for Greg DiBetta for going the extra mile and using his head to solve a tricky problem. read more

Less than 1 hour work charged me 325.00 for job I had all parts replaced 2 knobs on moen faucet and lever for drain. Anout 20 minutes labor for both jobs. Very arrogant service tech. Said they would refund 50 dollars havent seen refund yet. They dont itemize charges or have any fee schedule tech spent most of his time in truck. They will rip you off not reputable. read more

Absolutely dishonest company. Charge up front for total Re plumbing of our home. Took two months of calls to finally finish and three months to close up all holes. A month later during bathroom remodel our handyman found they they never finished the job. Called Aztec back and they came over and apologized. Said we would have a plumber over the next day. No show. I called three times in one day and told someone would call me back and no one did. Absolutely dishonest and unreliable company. Techs doing work that shouldn't be and managers that don't know how to manage. read more

Aztec came, looked at the problem, then said he had to call his boss to give me a price. There was a leak in the wall that required a valve to be changed. I was at a disadvantage because it was Friday afternoon and the water was off for the whole house. Charged me more than a thousand dollars for a two-hour job and less than a $100 valve. Outrageous! A week later another friend also got an outrageous price but had the ability to say no to the job. read more

A cooper pipe broke outside the house while I was preparing a splash party for my son's BD. The plumber came in on time but they were not prepared for the job. I called and clearly explained the issue to the rep that answered the phone (broken copper pipe, outside of the house, needed soldering, a real simple job), the plumber came with no propane (or whatever gas they use to solder copper pipes) and had to go to Home Depot to get a new tank. Later, the technician said that in order to dry the pipes they needed to insert bread (yes bread) into the pipe to absorb the water. They were unable to get the piece broken pipe out of the main line so the plumber went to Home Depot again to get some 'fittings' he was missing to work on an alternative. Because he was not able to get the broken piece of pipe out of the main line he wanted to cut the whole thing and put a new pipe through the concrete which would have been thousands of dollars and hours if not days worth of work. He was away for almost an hour. At this point my neighbor from across the street came in with his tools, removed the broken pipe and got the job done in less than 10 minutes, all this in front of the baffled plumber, he even made fun of the whole 'bread to dry the pipes' situation. The plumber's name is not clear to me, the van said "Paul', the shirt said 'Brian' and when he was talking to my neighbor(the one that actually fixed the problem) he said his name was David. The worse part is that after hours of dealing with this BS I had to pay for 'the visit' $176.00. I Have been trying to reach their HQ to tell them about my experience and see if I could get the visit fees refunded for 2 days, at least partially, but they do not have the decency to give me a call back. One start is more than what this company deserves. read more

We called in on a Sunday morning regarding our leaking water heater and immediately got an appointment for the afternoon. Our technician, Anthony, did a stellar job!! He arrived 30 minutes early for our appointment, explained our options thoroughly (we needed a full replacement), and fixed the issue within just a couple hours. We couldn't be more happy and highly recommend Aztec for all your plumbing needs! read more

Aztec Plumbing - Water Heater - Plumbing Near Me - Naples, Florida

Do not use! Scheduled an appt to have a water line installed for a new refrigerator. Claimed $160 to do a diagnostic and then said they couldn't bring the line above the ceiling so would have to break into the floor for $2700. Found another plumber and $500 to install the line above. Ridiculous read more

they charge excessive fees, like 4 hours for a job which should have taken only 2, and there was less than $100.00 in material and was charges $766.00. i have contact them three times, and to date have yet to hear back from anyone. belinda stark read more

Did the job they can for and tried to up sell me a total re-pipe like all the other HAD to do in my development. Nobody has had any such troubles. They are extremely overpriced. Plenty of other options. read more

I'm a salon business owner if you care about you're time and money don't use this company you will block off a whole day to finally at some point get call after not knowing what time they will arrive just to be rescheduled . they can't guarantee you a appointment . read more

A new Water heater was purchased & installed 09/01/2022 and the internal rods calcified and failed; This is because they used a cheap inferior product that is known to have defects . Aztec plumbing would not return to repair or replace the broken part under warranty. Their customer service rep I spoke to over the phone was not knowledgeable on plumbing and gave multiple wrong & conflicting answers. In the end, they only offered full priced service to come back out and fix the heater. read more

I called them to remove a clog in my pipes and they claimed to have cleared it. then set me up with a "free" video inspection of my pipes only to find out they did NOT clear my clog and wanted $1600 to come back out. had to call another company and they cleared it no problem. read more

We have used them a couple of times. They repond quickly. They send knowledgeable, efficient plumbers. They charge reasonably. They make correct assessments and quick, complete, neat repairs. Thank you! read more

expensive but high quality - warranty is best in class and all the technical issues they handle quickly with support

***PLEASE READ*** Here we go- Sat evening...one backed up toilet- wait, make that two backed up toilets, oh no, now water is coming up the shower drain! I called Aztec Plumbing At 5::14pm Sat... within three minutes I spoke with an intelligent LIVE person. I described my problem and was assured Aztec Plumbing could help me, and that a technician would call shortly. I felt a little better but... I thought I might have a long wait. Within 1/2 hr, I received a call from the technician on duty. In just another 30 minutes, he was on the scene. Jeremy, the technician quickly accessed the potential causes, advised me of the potential solutions, and answered all my questions. I asked Jeremy to go ahead and try to resolve the issue... crossing my fingers that the problem wasn't with the septic tank itself. Within 20 minutes, Jeremy let me know he was finished, and that he did indeed solved the backup. The extraordinary service didn't stop there, Jeremy educated me on the septic system (a new home purchase for me), showed me important access points to the system, and arranged for a follow up camera inspection. He also let me know that one of the two toilets was near the end of its life and needed attention/ replacement. ***SUMMARY*** From my first call to the end of service, Aztec Plumbing LISTENED TO ME! I was treated with concern, made to feel my problem was their problem, was educated, and never pressured. I am now a more confident home owner, I have a plumbing company I trust in my phone for future needs, and I am having a problem-free Sunday. WAY TO GO, Jeremy and AZTEC PLUMBING! read more

I needed work on a toilet. They are very professional from Katlin (not sure if spelled right) in office to Ron who fixed my plumbing issue. Having any plumbing work done usually comes at a cost, but so far I'm very satisfied. Thank you Katlin for reaching out to me taking extra time to explain everything after work was completed. read more

Big John Fernandez, our Aztec plumber, was excellent and gave us speedy and very professional service. We had a house guest stay and their shower was only giving HOT water! We needed it fixed fast. They diagnosed and fixed our shower valve cartridge right away. We needed him to be quiet to not disturb our guest. He used a hand hacksaw rather than a power Sawsall when it, because of a previous stripped screw, was problematic. He had to cut part of it off. It cost $311.00. I thought the charge may have been a little pricier than the mom & pop plumbers in our area, but they all were booked up. They also turn the upside-down valve right side up, because of an original builder error. I'm happy! Our guest is, too! I'd call them again for an emergency. read more

Plumbing emergencies never seem to happen at a convenient time. These guys are fantastic! Our water heater decided to go on the first weekend we've had off together in months. They answered the phone at 7am, were out immediately to assess the situation and are done by lunch time! Price is fair as well! Thank you Aztec Plumbing! read more

Huge rip off. Tankless water heater was not heating water. Plumber said he needed to perform a complete diagnostic test for $375. I agreed and signed the contract. Immediately after he said "oh look. The gas valve is off." He then went on to tell me that the entire system should be replaced as not properly vented. Only $4400 to replace. He did flush the system for another $350. So I got another opinion. Did an inspection at no cost and basically said "if it's not broke, don't fix it". Lesson learned. Will never do business with Aztec again. read more

Responded the same day and had a technician on-site in the evening. John Fernandez was outstanding! Excellent service all around and I would highly recommend them! read more

Thank you! My mom lives in Naples, and I in Massachusetts. She had a leak that needed immediate attention. They answered quickly and the issue taken care of within two hours of my call. Thanks to Paul who kept me informed from start to finish. read more

Aztec did our repiping recently. The greatest problem is communication among their departments--the traditional case of the left hand not knowing what the right hand is doing. But there was also a problem with the work itself. The first county inspection of their work failed, and so they had to return to add some metal plates. They told me our smoke alarms had to be inspected with the fire inspection, and so I spent $1400 having that work done, but there was confusion about the fire inspection: the sheetrock guy did not know that a fire inspection was needed. Finally, it was really, really expensive!! I have to give the workers and staff credit for being polite and responsive, however. read more