it's a shame how a family with a 4 yr old daughter has to live with other family members. all because the lease has not fully transferred which the tenants have no control over , but rent receipts were presented including auto registration, car insurance, credit cards ect . all have been mailed to same address for 8 yrs . Power compan still decid to cut power to apartment. note: there is zero balance due . read more

There are companies that give one month grace period. You don't get a day grace period with this department. Considering it's city department you'd think they'd be more courteous to their residents. Another reason privatization is the way to go. read more

The company Azusa light and water are the most outstanding people in the community and they have been the most important part of the community in this area! They have helped me with my account and they have helped me with extensions and other issues that have been resolved in my account and I thank everyone who helped me out in this office and helped me with my situation I will continue to appreciate you! read more

I urge everyone to check their bills often -- more often than every month. This business will constantly change the due date on your bill in order to be able to catch the customer off guard and process late fees. I've ALWAYS been responsible with my bills using reminders on my phone/computer and have never been late to my bills in 20+ years, but their due dates have began being so random and inconsistent, I've already been penalized 3 times in the last 6 months. Sometimes the next bill is due 10 days later, sometimes it's due +30 days later. I've never dealt with inconsistent shifting bill due dates in any other business. read more

I want to give a special shout-out to Santiago from Water department, who came to inspect the leak. He is more helpful and knowledgeable than the plumber and irrigation specialist that I hired. He was also very patient is explaining the possibilities of leak to my neighbor and me and provided a solution. I hope he sees this message. I really appreciate his help! read more

Azusa Light & Water Dept - Public Services & Government Near Me - Azusa, California

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I was helped by Christine regarding my solar application and process. Is time was super friendly and really broke it all down for me to better understand the process. Appreciated her willingness to help and take personal ownership to walk me step by step through the process. ALW is a great city set up, the teams on the phone are helpful and today when going in David at the front desk was helpful reviewing the paperwork. Very pleased with the service received! read more

This is the worst monopoly ever! I wish we could change but no other options. Poor customer service, impossible to get by phone, and the worst online bill payment service in history. No recourse with them with a billing question. read more

Anyone know why they changed their address to Artesia instead of remaining in Azusa and changed our account numbers? I usually bill pay and only realized when my payment was a day late. My bank told me that Azusa Light and Water only accepts check from bank instead of electronic payment! In their day and age? What?!!! So let me know if anyone here has been charged a late fee due to this changes that customers are not made aware of. I doubt I will hear any explanations from staff but then again, maybe someone might care about customer service. Lol read more

On Thursday at about 5:30 I got my mail, and there was a notice from Azusa light and water stating that I would be getting disconnected on Tuesday morning. How convenient their office is closed Friday and Monday is a holiday. They have absolutely no consideration for their customers. I can't believe we're forced to use them for service. But, what's the difference not like I get any help when I ask to speak to someone anyways. read more

This place of "business" is horrible! Well over a year ago I enrolled in automatic bill pay through their website things were rolling along smoothly until AL&W decided to overhaul their system and kicked everybody off of automatic payments. When my lights were shut off one day after work I called for an explanation and they said oh you have to reenroll on your own! I tried to argue about the late fees since I was still honoring my end of the bargain of paying on time, they were the ones that stopped the auto payments. Now I am on a "pay by cash" only for the next 3 months as punishment. I hate this place! read more

Requested service to our new condo on 8/10, arrived on 8/13 to find the power still hadn't been turned on. Saturday was move-in day for us which was miserable on a 100 degree day since we lacked power the majority of the day. Agreed to have a tech come out that day and was asked to call Monday to handle the admin side of things. Well life happened and I forgot to call. Called the after hours service who told me that since I didn't call they had shut off my power and could not turn it back on again until I spoke to them during admin hours (8AM-???). They kept telling me that since I had agreed to call that they could not do anything. How about you train your staff to make sure they make it very clear that their power will be shut off if they don't call? How about giving them notice that the power will be shut off? Because that was never explained to me. The whole reason I had to call was because of an admin issue on your end! Even the Tech that came out on Saturday admitted that they had been at fault. We're in the middle of a pandemic and you're shutting people's power off? Where's the humanity? If this wasn't the only company to service this place I'd go elsewhere with my business. Fuck you. read more

Water here is not that cheap. For a household of one, it costs about $30/month. I was paying the same before for water AND trash through the City of LA. Furthermore, they don't offer low-income insurance and are pretty strict in tacking on late fees. $7.50 per month and it keeps rolling over. Blech. Not too happy with their customer service, but I don't have too many other options. read more

That doesn't make any sense to me. They will restore services Friday's & the weekend, but not on a Monday. So we will just sit & suffer in darkness, heat, cats not well, we are worse off. Had much work to get done on computer which cannot do, can't see anything, sweating in the hot summer night in September. The food in the refrigerator & freezer is melting. But, I can't restore services until who knows when. Can't pay online, never goes through quick enough. Phone will die soon, so won't be able to wake up to work tomorrow. But, people only need electricity on the weekends apparently because they won't do it today. read more

I overpaid them over $600 by mistake on January 6. I added an extra digit and paid them $728.25 instead of $72.82. I am still waiting to get a refund and it's Wednesday, January 13. I am a senior. I have no money for groceries or gas because of the way this was handled. My bank account is now overdrawn. It's $-82.00. I have to keep reversing bank fees. They are totally irresponsible and uncaring. Clayton said today, "Oh, you'll get your money back in a few days!" He acted like all I cared about was paying my next bill!! read more

Much cheaper service than SCE. MUCH CHEAPER! Also, their customer service is excellent. I have a solar system and also got an excellent rebate from them for adding this service. read more

If they had a negative star they would get it. I never had to deal with an electric company like this. I made an arrangment for payment but wasnt able to keep it so i called them to let them know give me a couple more days because thats when i got paid and that my son has asthma and needs breathing treatments periodically. So the rude ass entititled lady puts me on hold when she comes back she says the manager said no and to pay 100 now the the rest in a couple days i just told them i get paid in 2 days smh. So they cut off light and say u cant get it back on till thursday thru sunday. Meanwhile my son is sick and need treatments. These people are somethin else no compassion no sensitivity nothing. So i tried to get help from heap so im getting help from them they tell me azusa if only company that wont take a confirmatiin that they will pay bill to reconnect lights smh any other company does that. All they care about is money no sensitivity nothing. Hope they all rott in hell read more

Negative stars. Terrible service, rude employees and not very helpful. They'll shut off your water for an extended period of time even after you've paid your bill. They have no intention in providing helpful and quick service. Also, make sure you don't call when they're about to close at 5:30, they'll hang up on you because they can't wait to leave their workplace instead of helping. read more

They rude and they make you wait so long every person working in customer service is on there menstrual. Upon walking in smells like awful arm Pitts or like a dirty locker room. I hate coming here. read more

Used the website to make a payment. Accidentally submitted twice and was charged twice (for the same month same charge). Called customer service and was told the money was "locked away now" and I couldn't get it back. Absolutely absurd! Refused to get me in contact with anyone who could help. This is totally unacceptable, this place deserves negative stars. read more

Pattern of incompetence. Some of this goes back a few years. When they first rolled out their online bill payment, I was really excited. I immediately enrolled. Then I couldn't access my account because they apparently weren't competent to run a website. I un-enrolled. I waited a few years and figured they must be better, so I tried again. This time, their website said you could pay online without any service charge but, when I clicked on the tab to enroll, the new page stated their was a fee for each and every payment. Didn't even bother to enroll this time. I put a payment in their drop box a few years ago. It got lost somehow. I found out when I got my next bill and I had a late charge as well as the previous balance still due. By now, I knew they were too incompetent to solve any problems, so I just accepted the inevitable - paid the late fee and put a stop payment on the original check. 3 years ago they changed my billing frequency without informing me. Prior to the change, I was billed every month. When I didn't receive my monthly bill, I went to their office and asked for it (assuming that it may have been lost in the mail). I was informed that, since I only use them for water and not electricity (the area I live in is serviced by Edison), I am only billed every other month. I informed the lady at the desk that I had been getting monthly bills for the previous 6 years. She told me that that was not true, water only customers only get billed every two months. By now I had come to expect this level of arrogance and incompetence and, since the point was really moot, I didn't even try to clear it up. I just accepted that they are providing a public service by only hiring the mentally handicapped and I just left. Tried to pay my bill online again today. When I went to the website listed on the bill, my browser gave me an error message saying that the information coming from their website could not be verified as secure. Not even surprised, par for the course. read more

I am glad we live in an area where our utility bills are much cheaper than where we used to reside. Back in 2014, I had a question about my billing statement, which was promptly answered by their customer service representative by the name of Janette Monreal. Fast forward to 2 years, I had another question about our billed amount. I reached out once more to Janette and not only did she quickly answer my email but she also went above and beyond what I expected of her when she sought her supervisor's approval on a certain request that I made. Kudos to Janette for being very nice and accommodating. It is people like her who restore our faith in customer service. read more

I honestly don't understand how the people here can be that rude no smile, no hi how are you, no anything they let you come up to the counter and act like they have to deal with you. Miserable place I hate coming here at any place of employment I would think customer service is a big part of getting the job well not here obviously the guy at check in with the big mustache was very rude slouched in his seat as if he was a home watching a dodger game hopefully management cares more about the customers and how they're getting treated simply awful!!!! Only gave one star to post my review. read more

I normally don't write bad reviews, but I couldn't help myself with this one. The people are incredibly rude along with horrible service in general. They will hang up on you once 5:30 rolls around so they can get out of there instead of assisting you first. They don't even stay to finish the phone call along with helping you. Also, when you shut down your service, they charge you to check your identity. There shouldn't be a fee for something as simple as having my identity checked. You shouldn't "have" (hardcore air quotes) to do that. Figure it out. read more

Scheduled to have service turned on at our Business for yesterday (7-2-18) but no one ever showed up, great for our Business , well we just figured the Azusa Light & Water department was doing what they do best which is not providing good or even at best normal. The lady I talked to was very friendly and I know this will not change anything with the pathetic management staff with the City because the feel they are untouchable. But I'm glad yelp is up and that we have a voice and we can let others know how pathetic the department of light and power is in the city of a Azusa. read more

This place is terrible home owners beware their is a man a named Anthony who is great with his Coustomer service and their is a woman who sounds like a heavy smoker who is the biggest turd and the most idiot unhelpful person I spoke to. It was NOT MARIA Maria is great. Her name she didn't give it to me but I think it was Joyce. she treated me like a liar would not hear me out about the issue. the issue I was having was coming from Azusa light and water valve and I needed repairs done at my home and the valve needed a new washer because my water was not shut off completely and she made me explain all that to her to her then she asked me what the problem was? Did she really ignore me the whole time or was she acting stupid. If I ever get her on the phone I will kindly ask her to pass me to some one else I know her raspy voice anywhere. Not only that she was laughing at me this is insane how do you run a business with people who don't belong in Coustomer service. Nothing but negative things to say about this place its disgusting I can't get my water else where or else I would they know your stuck with them so they treat you like crap. It's sad. It's disgusting unethical and it's unprofessional we are having a water crisis I don't need more stress and more pain and suffering that they have caused. read more

If you call Azusa Light & Water, be sure to type in extension 5168. Jennette is by far one of the most helpful people I've ever spoken to on the phone regarding questions and concerns about services. If everyone in costumer service had the attitude she did, the world would be a better place. read more

I called with questions regarding low income utilities and spoke with Manuel or Emanuel, within a few minutes of speaking to him he was already angrily pronunciating information slowly, things I already understood. He completely failed to satisfy the questions I had in a manner consistent with other energy providers and our phone call left us both frustrated. Luckily I was prepared for the both of us, as Manuel (or Emanuel) was clearly not, and I was able to wrestle the information from him. Manuel (or Emanuel) if you read this, or your supervisor does, I hope for future reference if you receive a call with questions, you would not assume that the caller knows everything, hence why we call for information, and that you would politely retrieve basic information from them like household number and approximate household income and explain, I'll say it again POLITELY, and I assure you, you will enjoy your job better, and your customers will enjoy speaking to you more. read more