Both women at the front desk were so kind and helpful! The estimator made things quick and simple as well. Best customer service I've ever received from an auto body shop. Thanks all. read more

Unless you like to be lied to and pay full price, for sub-par work and management, STAY AWAY from b&l. I gave them 6 MONTHS and 7 repairs to prove me wrong and they failed, EVERY time. The district "manger" told me "we stand by our work" and then proved they don't, again and again and again. Mechanics in this city are plentiful, honest ones are sadly, not. Buyer EXTREMELY BEWARE. Don't waste your time and $ on these clowns. read more

totally unprofessional. Called me to say parts were delivered for a repair job. Drop the car off then call in an hour later saying the parts incomplete. So I picked up the car and noticed damage in the area. Where the work was done. insisted that I file a separate insurance claim. Long story short, our insurance company, objected, and raised rates because of the extra claim . read more

Honesty, integrity and great service! We thought we had a pretty bad gouge out of our plastic bumper. It looked to us like something had dug out a deep scratch. We hoped maybe they could fill it in and paint it over to at least make it look ok. Great service: they gave me an appointment time, and Derek was standing with me looking at the car within 5 minutes of my arrival. Honesty & integrity: he said "let me get the paint off to see how bad it is". He came back with a solution, rubbed the spot, and it wasn't a gouge at all. It was gone. I offered to pay him for the clean up (feeling a little silly to be honest) but he said no problem! If something really happens to the car I'll be back there for sure, and I recommend it for anything you need. read more

If you have State farm, do not use this shop for accident repair of a new or newer vehicle. My repair has been a nightmare. My 2024 was returned with the wrong color wheels, visible damage to the wheels, lock nuts on the wheels taken from my glove box without asking or informing me ( stealing), and different color caps on the wheels. The only thing I will say is that Matt was always patient as well as desk staff but if you are not going to return a vehicle in even passible condition, which is still incorrect, it is a total fail. I cannot express how much time and distress this has caused. It took almost two months to return the vehicle only to have a botched repair on many levels. Last blow was after a week we started to hear noise and Acura advised that we needed a wheel alignment badly. How do you do return a car from front end collision repair, replace wheels and still need an alignment? Go to gerber, carstar or proceed to your dealer. I would not recommend for insurance claims. If this is a one off, it is a very bad one off experience. read more

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Nope, would not recommend. My car was hit two and a half months ago. I'm not sure if the insurance company had a limited number of body shops from which we could choose, if it had something to do with the preference of my significant other (perhaps finding a place that dealt directly with insurance rather than having to deal with reimbursement), or something else, but we decided to use this place. Originally when we called and asked about repairs, they said they wouldn't be able to get the car in until the end of October or sometime in November (my car was hit July 27). We contacted our insurance company again to find more shops from which to choose, in hopes of getting it in more quickly (I mean, three or more months is ridiculous). B&L called back shortly thereafter--within an hour or two--and suddenly they were able to do it in early October. Ok... not sure what changed here... except perhaps some prodding from the insurance company, since suddenly they could get us in 2-4 weeks sooner? They wanted to look at the car so I brought it in a few weeks ago. I honestly don't know what that purpose of that was; I waited 20+ minutes for a woman to come and look at the car, photos of which had been sent to the adjuster and ostensibly to the shop. That took about five minutes and then I left because the date and the reservation fee/down payment had already been reserved & paid a week before. But the real problem emerged when I brought it in for service. A week prior, I called to confirm that a rental car would be made available and to ensure they didn't need anything further to get that set up. The woman I spoke with assured me that I would have a rental to use and everything was all set. Imagine my surprise when, once I arrived at the location they work with after dropping my car off, the Enterprise had no record of it. The other two people with whom I arrived from the shop had no issue and were in and out with their cars in about five minutes. On the other hand, the Enterprise rep called B&L whilst I called my insurance company for information about the reimbursement. It took State Farm 10-15 minutes to get the appropriate information to Enterprise and since there were other customers I had to wait, of course. I was not pleased that I had to push back a meeting that I lead at work when I should have (and would have) had plenty of time to do all this before I needed to do that. I'm not sure where the ball dropped here. Either B&L didn't do what they needed to do to arrange this properly, or didn't tell me that I needed to do something else after I specifically called to confirm if anything else was required on my end to ensure a rental would be ready for me. Between the sudden change in when they could get me in and this debacle, I can't recommend them. read more

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Edgar, Martin and Jason exceeded expectations on this as usual! Text messages to let u know the progress, and it looks outstanding. Well done! read more

I was referred to B&L by State Farm for repair to the whole side of my car. I made an appointment and was greeted by the girls at the front and Roddis who was my point of contact! Everyone was very kind and prompt. Roddis kept me updated and they actually finished my car earlier than expected. My car was detailed too! What a treat! They also work very close with enterprise and returned my car for me! Exceeded my expectations for sure! I want to use them for all my car's services now! read more

Excellent customer service from the time you pull in, until the time you drive away. Very friendly, patient, and knowledgeable. They followed up with me as they did an engine, and under body inspection on my car; leaking oil. Quickly found the source of the issue, diagnosed, and fixed. Very reasonably priced, and even fixed my gasoline door (which had fallen off) at no additional cost. Top notch outfit all the way around. Thanks B&L Team. read more

Single greatest experience I've ever had with a car mechanic. I arrived and they initially couldn't find my appointment but they said no problem, they'll squeeze me in, because all I needed was help changing my license plates (all of my screws were rusted and stripped.) I waited a few minutes and they did everything for me, and when I went to pay they said no charge. Phenomenal service, all free of charge? Incredible. Will take my car here for everything I need in the future. read more

B&L was recommended to me by my mechanic (L&T Auto - also highly recommend). B&L did an excellent job repairing my vehicle, and always keeping me in the loop on next steps and timeline. Their staff is friendly and personable, and answered all my questions. I would highly recommend them for their services. read more

I had a very positive and pleasant experience at B&L. While being in an accident can be frustrating, B&L walked me through the process of what they were going to repair and how long it as going to take to wait for parts and such. I've read plenty of reviews for other shops and people being in a long never ending waitlist and even when I reached out to other places myself they were very cold to me and not wanting to take me on. B&L wasn't like that, and was gracious and nice since the very beginning. The receptionist Diamond was very nice the entire time and our technician Roddis updated me throughout the entire repair process. I am happy with their work and our car looks like new. I highly recommend them read more

B&L Automotive Repairs - 2 doors replaced and like new. - Auto Repair Near Me - Chicago, Illinois

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Their work is always on time. The workers take care of their cars as if the cars were theirs. And they are good at communicating and understanding questions, comments, and concerns. read more

Amazing work and they care about making you happy! I hope to never need future repairs, but if I do will go back there. read more

BEST IN CLASS. Period. Best mechanic in Chicagoland. Diamond and Rick and the entire outfit is so excellent with customer care and service. They have taken care of my old battered RAV4 multiple times, taken care of my insurance issues, brakes, battery-- body work. They're extremely meticulous and THEY CARE ABOUT THEIR CUSTOMERS! Best mechanic experience again and again. Thank you, Diamond & Rick and everyone!! read more

The service was great and I got such a good price for my repair. The work was done in a timely manner I was pleasantly surprised. 10/10 will be back again read more

Chris was and his team were awesome! Got my custom side mirrors out on in under an hour on my Audi. Perfect install friendly staff !

I had the worst experience from the inception to the end and I was a repeat customer!!! To beginning with the staff was against working on my Porsche since the crappy insurance company (American Access) of the at fault owner. Yet they did and totally dropped the ball!!! I don't recommend them to NO one. The Owner even made a remark stating something so stupid to me , the customer. Then he tries to apologize and offers to return my money but never did. He passes the buck to his staff that then plays games. To add insult to injury, the side that was struck never was repaired correctly and has other problems now due them taking apart the bumper and side view mirror. Not to mention, they then tell me that there hands was tied when it came to dealing with the crappy insurance ( American Access). Yet, they took the job and didn't do the job efficiently (see photos). Be aware of all the fast talk!!!! I really should have listened to Diamond (staff) and left. She said the insurance won't pay so it's not in my interest to leave my Porsche. SMDH!!!!!!!! read more

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In a day when nobody cares and wants to do anything to help - these guys stand out. Amazing work and they care about making you happy!!! read more

I couldn't have been more pleased with the service I received from start to finish. Each time I came to the shop, I was greeted by a quick and efficient front office team. I say a team, because each of them helped each other, moved through customers quickly, and always conveyed the process clearly and accurately. The coordination of this insurance claim helped immensely and the shop works closely with the Enterprise branch down the street for a rental car while my vehicle was being worked on. In fact, the rental was dropped off by Enterprise and picked up from B&L which saved me two trips to the rental shop! I could not say more good things about Yana Shaw. From the moment of the first estimate, Yana was friendly, professional, candid, and helped me visualize the work needed and treated me like an old friend. I felt respected, heard, and empowered through the process and the timeline for repairs kept moving, even through a busy post-holiday period. If you want a top notch team with efficient and focused coordination to keep you moving, please use B&L Automotive. I will absolutely use them again in the future! read more

B&L Automotive Repairs - Auto Repair Near Me - Chicago, Illinois

Professional, convenient, clean, quick, and responsive. Had an unfortunate incident with a truck hitting my vehicle, requiring me to find a body shop. Saw that this place had over 600 positive reviews on google so we decided to check them out. Can I just say that I'm beyond blown away by the service received at this body shop?!? The entire experience felt very personalized with the mechanics keeping us in the loop every two days regarding progress of the repairs. They addressed each need and question I had and were some of the most respectful individuals I've ever met. No longer will I be going to Toyota for any further maintenance. Completely switching to B&L for all oil changes, repairs, everything!! read more

B&L Automotive Repairs - Great contact!! 100% recommended - Auto Repair Near Me - Chicago, Illinois

My experience here for a simple brake job was smooth. I tried calling prior o visiting to no avail but due to the losing reviews I decided to show up in person & scheduled my appointment for first thing the following day. Although I was last minute the staff made me feel like I was a top priority & accommodated me in every way possible from giving me the WiFi password to making sure I was hydrated. There are plastic screen due to covid & everyone is usually masked. The estimates for your repairs are free. I was assured that they used original manufacture parts & was satisfied to the upmost with my brake job which I felt was a fair price. At the end the give you a free car wash which was actually a terrible job however it didn't deter my opinion. Shop was extremely clean also read more

B&L Automotive Repairs - Offered me the WiFi password - Auto Repair Near Me - Chicago, Illinois

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Taking my vehicle to B&L Auto was the WORST decision. Their work is NEGLIGENT & DANGEROUS. B&L put my family's lives in jeopardy when parts of the vehicle fell off the car while in transit, twice! I took my car there after an accident. First time I drove it on the expressway after, the underlining of the car came off! Took it back, they replaced it, but didn't bolt the bumper down! I took it back again, they fastened the passenger side bumper, but not the driver side. So I took it back again! A few months later, on the expressway the underlining and the bumper bolts came off again! They also left us stranded by refusing to send a tow truck. I called insurance, encouraged them to remove B&L from their select partners list and to get me to a new shop. read more

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Communication, service and affordability were all exceptional. It was my first time having B&L service my VW and I will certainly return. Definitely recommend! read more

Once again (3rd time) B&L Auto has been amazing to do business with. My Ford Explorer was hit on the side. I called on Thursday night and Cris got me in Monday. Promised my car would be ready by end of week. Got a call Friday that it would be ready 1st thing Saturday. Just picked it up and it looks brand new!! Wouldn't think of taking my vehicles anywhere else!! Highly recommended read more

Sam, Sam is personable and honest. Very responsive and will inform the customer on what is needed for repairs. read more

No one wants a car accident and car repairs. Especially in winter when a lot of cars need repair. I went through B&L as a certified place from my insurance company. I got the quote which was a quick appointment and scheduled repair. While it did take awhile - between every other car needing repair and waiting on parts- my car was returned and it looks new! The inside and outside look wonderful. Everyone was pleasant to deal with, especially Liza and Yana who I dealt with primarily. I hope to never need future repairs, but if I do I will go back there. read more

I do recommend this shop. They are nice and seem honest. As a woman, I'm always skeptical about getting repairs like car, electric work, plumbing and others as they may Jack up the prices (because women are supposedly clueless on household things???). Communication could use some improvement as the person who is supposed to keep me updated has not responded twice that I worked with this place but they do pick up calls. read more

B&L did an excellent job on my car! Not only was it done earlier than expected, but also detailed my car so it would look nice and clean when I picked it up! I enjoyed the fact that the estimate agent named Roddis kept me updated on my vehicle and assured me I would be satisfied with the body work and paint job to my vehicle! I appreciate the shop for making it easy on the customer while going through other parties insurance as well because they did all the work communicating to the insurance company about the estimate and payment process! Thanks again and will definitely take any other vehicle here, very professional place to take your business! Happy with the result thank you, B&L! read more

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B&L was fantastic. Daniel was so helpful and they did an excellent job. Front office staff were friendly and professional. I highly recommend. read more

Great customer service and very efficient! Very pleased with the service I received. I had really a great experience with B&L automotive recently. The whole process went smooth. They were very professional and welcoming. Chris did excellent with the services he provided. My car was fixed in a timely manner and they kept me updated daily. I'm glad I found them to fix my car. I will not be using another mechanic other than B&L Automotive Repair ever again! read more

I experienced near excellent service from B&L. Yana, the assigned estimator kept me informed on progress and provided clear explanations on the repairs as well as repairs options. She flagged, managed and properly repaired a technical issue just prior to scheduled completion. The car was immaculately repaired, prepared and detailed for pick up. I'm glad I chose B&L for body repairs, and very likely will recommend the shop to friends and colleagues. I hope I don't have to, but will use B&L again if required. read more

The system didn't fail, the individual who I spoke with on the phone failed to follow up.

I would definitely recommended this body shop to everyone!! 10/10 service and customer service. Yana (hope I spelled it right. If not apologies!) and Gino as well as all the other employees were so helpful and really catered to my needs. From drop off to pick up I was called every 2 days with updates without having to hound them. There was no long waiting for no reason and everything was explained in great detail. I was given an estimate and my car was ready early! Not only fast service but great body work! At drop off I was picked up by enterprise and reassured that I everything would be taken care of by them and my insurance. At pick up I didn't need to do anything extra just pay and go about my day! They give peace of mind and comfort knowing your car is in great hands! Their work is definitely worth the price! read more

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Love this place!! Car ready getting wash/wax with surprised window tinting. No better place to ever go for your needs (body & auto).The personal touches that they do for you is way above & beyond! Everyone here is so pleasant from front desk to the guys in the back. Gino is the man!! read more

B&L Automotive Repairs - Auto Repair Near Me - Chicago, Illinois

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Great service. Care about your vehicle and honest professional service. Fast service on repairs

Was rear ended a year ago. Saw that this place had really great ratings and one of my friends recommended so decided to get my repair done here. Staff was friendly and professional. Roddis assisted with the estimate and paper work. In the end, they did a good job with fixing my rear bumper. read more

Wow. Just yesterday, I found a large scratch spanning from my driver rear door to my fuel door. I was sooooo heated, I sat down and angrily ate half a can of sour cream and onion off-brand chips while looking through yelp to find a place that could fix my scratch!! I found B&L and due to the sheer number of reviews vs star rating, I reached out through Yelp for a quote. Kim replied immediately, stating that it looked like someone's mirror scraped my car. She then told me that the shop would wet sand and buff it to see how much they could fix - but get this, FOR FREE! She told me to come in anytime. I asked my gf to bring the car in this morning and she told me it took 10 minutes and they walked her through everything, answering all her questions. She sent me a picture of the car looking like new. I will 100% recommend B&L to family and friends and would return for any automotive services. Thank you, B&L! You saved me a lot of heartache and at least a couple hundred dollars. read more

B&L Automotive Repairs - Before B&L - Auto Repair Near Me - Chicago, Illinois

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This is correcting my previous (deleted) 5 star review. This place will have you drop off your car and let it sit for a week without calling you or even looking at your vehicle. An absolute waste of time. This place used to be decent, I'm not sure if they just get too much business now or what happened. But my last two visits here have been horrible. And after bringing my car in and having a similar repair done elsewhere their pricing is not good either. I would say avoid and bring your car practically anywhere else. This place does not deserve the reviews it has and they will waste your time. I'm upset I've given them as much business as I have because they do not have any loyalty or respect for their repeat customers. I think they're looking for easy repairs to keep things moving and if that doesn't apply to your vehicle, they will keep pushing your car to the bottom of the list. AVOID! read more

This team has their sh*t together -- they are knowledgable, efficient, and organized! Not only do they know car repairs, they know people. Diamond took my initial phone call with positivity and patience while I described the issue. When I dropped off the car, I was comforted to find the office was doing all they could to prevent the spread of Covid and keep the intake process quick. Throughout the repair process Jimmy, my point person, was refreshingly responsive and straightforward about my options. When I picked up the car, they did not keep me waiting. No question, B&L is one to consider. read more