Very polite. Gave me reasonable estimate. Then completed good quality work. I will be using him…read moreagain.

We updated and expanded our kitchen better utilizing the breakfast area. Our primary goal was to…read moreadd more storage and pantry space, while making a few upgrades and updates to the existing area. We met with Ben Lee and he guided us through the entire process. Ben expertly designed what we were envisioning and he had some great ideas to improve our vision. The bottom line is, we got what we wanted and more. A big thank you to Ben and his Kitchen Sales team!!!

Currently working with Art on kitchen and bath rooms. He has been very helpful so far.read more

family owned great people to work with very helpful / friendly and they know what they are doing !!!read more

Stopped in to shop for granite countertops. Nice storefront, inviting atmosphere, many choices…read moredisplayed. One customer was talking to a sales person so I looked around while waiting. A couple came in a few minutes later and was greeted by another saleswoman, they told her they were already working with someone so she smiled, turned her back and began working in the computer. Hmmm well so much for customer service. You only get one chance to make a first impression, this wasn't a good one. I waited politely and tried to gain her attention but she wasn't interested. I'll take my business and money elsewhere.

The parts department went above and beyond for service. I needed a wire connecter that was…read moreunavailable and they got one.

Had the worst customer service experience ever at Tyler Brothers. Norm the service manager was…read moredishonest and combative with me over the completion time of an initial Kubota mower service. I have never experienced anything like the condescending attitude and downright rude behavior of someone who is a manager of customer service. I would not recommend to anyone to purchase or service their equipment at this dealer. This was absolutely the worst experience I have ever had with a retailer! So readers will fully understand what happened here I think it would be good they read the whole story. I called Tyler Brothers to inquire about getting an initial service done to my Z724 mower. It needed the initial oil change, blades sharpened and a general inspection to make sure everything was in working order. I was told by the service person on the phone the charge for this service would be anywhere from $200.00-$400.00 but since my mower was in for its initial service it should not be more than $200.00. So I brought it in on Sat March 30 and was told it would be ready sometime the coming week. I received a phone call from Norm on Thur April 4th to go over the charges. The initial service was priced at $295.00, not $200.00 He also explained that there might be some ethanol residue in my gas and engine. He quoted an additional $200.00 to drain the tank and purge the engine or I could simply go buy a can of Sea Foam and put it in my tank to clean out any ethanol residue. I opted for the Sea Foam and he agreed this would be a more cost effective way to go. I was a bit confused on the increase from $200.00 to $295.00 for the initial service but did not say anything at the time. Norm also told me the mower would be ready the following day Friday April 5. The call was on speaker phone and my wife clearly heard him say the next day Friday April 5. Up until this point everything was just fine and I really did not have any issues with Tyler Brothers. The increase in price was not a big deal and I agreed to pay it. So I drove all the way from West Knoxville Sat morning April 6 to pick up the mower that was supposed to be ready the previous day. The mower had now been there a week. I was told by Norm in Service the mower was not ready. The parts were ordered and received but no work was done on the mower yet. I explained to Norm that he told me it was going to be ready the day before when he called me on Thursday April 4. Norm became very combative and told me they never provide a delivery date to a customer until the service is completed. Same thing that was stated in an earlier part of this thread by Tyler Brothers. I asked how soon the mower would be ready and Norm told me they would put a priority on it and get it done Monday. I explained to Norm I was having a major surgery on Wed April 10 and would not be able to cut the grass for a month during recovery (prostrate cancer). I told Norm I really needed to get the mower no later than Monday and his response was he would do his best. I then asked why the cost for the service went from under $200.00 to $295.00. Considering the service had not been completed when promised I thought this was a fair question to ask. Again, Norm in a very combative tone told me I had authorized the $295.00 cost on the phone on April 4th. Since he did not answer my question as to why the cost increase and instead became more combative I decided to take my business elsewhere. I asked Norm to let me take my mower and leave so I could go and get it serviced elsewhere. Norm then in a very smug tone told me"OK that will be $125.00.!! I asked why and he said it was a "diagnostic fee". At this point I was pretty frustrated. I asked Norm if I could speak to the person in charge and again he smugly said "he was in charge" I walked out the service door and said to Norm "You guys suck!" Probably not the best choice of words but I really did not appreciate Norms' attitude and his mishandling of the situation. I was going to leave and then thought I should at least speak to someone else at the facility. I went into the showroom and walked up to the parts counter. A nice man asked if he could help me and I asked if the owner was there. He said the owner was not there. I then asked if we could get him on the phone. He asked if there was a problem and I said yes and pointed to the service area and I have a problem with "him" in service. The parts person then pointed me to a gentleman in the showroom who walked up to me and asked what the problem was. I explained to him my experience with Norm in Service. I did not raise my voice or make a "scene" but I am sure those around could see I was frustrated. The response out of the person in the showroom (a manager perhaps?) was to ask me if I had bought my mower from Tyler Brothers. I told him I had not and that I purchased it from Kubota of Knoxville.

I purchased 2 Bear proof trash bins in the past year from this establishment. Very sturdy, great…read morequality, and reasonably priced! Solved my problems!

Can you believe it -there are bears and other wildlife living in Gatlinburg and they like to eat…read morefrom your trash? The local law requires outdoor containers be "bear proof"! It is a metal cage that keeps trash cans safe until emptied. So where to buy such a thing? This is the place. I called, they delivered, plus installed in the ground (so the bear will not drag it and the yummy smelling cans inside off) all in less than 3 days! The product was welded metal and looks like it can stand up to a really big bear.

This is who you want to do your countertops!! I worked with Amanda Leahy at KWG and she was awesome…read moreto work with. She met with me and looked at slabs a few different times until I made up my mind. She was patient but steered me in the right direction and gave great suggestions. She has a great eye for kitchen design. The owner Kyle even spent the morning looking at slabs and was extremely helpful and knowledgeable when it came to different countertop materials and surfaces. Their prices were super competitive and the installation was flawless. Their turnaround was also quicker than I expected. Very professional company and I just wish I had found them sooner. I was just going to do my kitchen counters but after seeing how easy it was to work with Amanda and everyone at KWG, I decided to do a laundry room and two bathrooms, too. If you're shopping for new countertops you need to stop everything and call Knoxville Wholesale Granite now! It's been a few months and I am still so happy with the choice I made to use them. 10 out of 10 highly recommend!!

While the people are friendly, the follow through and communication is greatly lacking…read more I had 4 no shows and no calls leaving me hanging on 4 separate occasions. Also, they installed the wrong counter tops that are a leather finish, rather than smooth. They offered to replace them, but that meant I would have all the plumbing to redo. I asked the sales person what other options did we have. I have yet to hear back. Between appointments being missed to return calls never happening to the manager not following through on commitments makes this a soft 2 star rating. That's probably generous!!

We initially visited Tile Sensations and decided not to buy our tiles for our kitchen and…read morefireplace, as their delivery time was super long compared to other places. However, we did buy a copper finished light pendant from Natalie for $137.00. At time of purchase she opened the top of the box so we could confirm it was the pendant we had chosen. Before assembly, my husband opened the box and a unique little screw and loop was missing and the cord was frayed. We immediately called Natalie and she said we were a couple of days past purchase date. She would not swap it out or even give us a stored credit. She got me to send all sorts of pictures on March 8 and said she would research to see if the manufacturer would take it back and would call us back in a couple of days. So... never heard back from Natalie, so my husband spent a lot of time looking for the special screw and top loop and spent over $40 on parts to rewire the pendant. Thank goodness we did not spend thousands of $ on tile from them. I'm supposing if some tile were to break during shipment, they would not consider it their problem. Not a good way to run a business!

We worked with Tile Sensations to create a look that I was having trouble finding anywhere. Their…read moredesigners worked with me to choose a combination of tiles, then they drew-up the pattern to give to my contractor, and everything went smoothly from there. We love the outcome, and the first thing anyone says when they see our screened porch is "Wow! I love what you did with the tile floor!" By the way, I did a lot of cost comparison, and Tile Sensations was the most reasonable by far.