Professional service, came and replaced just the lock on our entrance door we had been quoted for a…read morewhole new door by someone else.

I arranged for this company to re-code my Avocet ABS locks (very good locks by the way), they…read morequoted a reasonable price and seemed pretty helpful. I shipped my locks to them, paid for the re-code and waited. When I got my locks back, they were different sizes to the ones I'd sent. I produced the boxes my original locks came in, the orders for those locks all stating clearly the size of the lock. I sent up 2 Euro Profile locks (E45/I50 & E50/I45), what I got back were 2 locks sized 50/50 & 45/45. Rather than accepting all the proof I supplied, they all but accused me of lying or trying to commit some kind of fraud. I must be mistaken about the sizes - even though I had the original boxes for these locks. The mistake could not have happened they said, and yet it had. The manufacturer got involved (as this is where the re-coding takes place) and asked me to ship the wrong locks to them. All Lock&Key kept saying was "prove what you sent us". Well maybe they should have checked them in when they arrived noting the sizes. How can I prove what I put in the post ?! Video me wrapping them up and posting it ?!, if I'd have known the issues that were going to occur I'd have done it!. I invited them to come and see my 2 only doors so they could see I had no reason to deceive them. This company was stubborn and pig headed to the end, completely failing to provide any semblance of customer service. Should it ever have gotten to the point where I had to speak to a solicitor and prepare to take legal action to get my property back ? Luckily the manufacturer wanted to provide the required customer service and shipped new locks of the correct size down... I fitted them yesterday, and guess what, they are a perfect fit - that would be because I know how to measure a lock, and I know what size it needs to be and I know what size I originally ordered and what size I sent to them. Will never be using this company again. Just for calrity, the first company I dealt with regarding these locks have a policy of not discussing online orders on the phone, and can only be emailed. Perhaps if the original company had responded to all but one of them, there would not have had to be so many (4-5 in total ?!). They also did not consider security to be a high priority - which is at least one area Lock&Key did excel. Perhaps if a companies first response (and indeed continued response) was not to say the customer is wrong then the customer wouldn't be so irate. For anybody interested, I'm happy to share my communication with Lock&Key and their responses.

Anylock were very quick and efficient when I was locked out - they arrived promptly and got the job…read moredone. I would highly recommend them.

The worst company I have ever had to deal with - DO NOT USE! I used this company for a domestic…read moreclean before moving out of a rental property, the work they did was not at all satisfactory (dust left everywhere, stains on the carpet still etc) and so we had to pay a second company to re-do the work. Since then they have been completely unresponsive to any communication. Do not use if you don't want to be scammed!!

We had to hire dan hooper for a End of tenancy the cleaners where on time friendly and did a…read morefantastic job thank you

A very quick response to my message and also in coming out to fix problem. Gary was extremely…read moreknowledgeable and fixed my patio doors one of which had been very hard to close. Also sorted the other set of doors. I was confidant he understood the problem and he kept me informed all the way through. I was given a price before the job was started and it was very reasonable. James also has been very helpful. I am so pleased I chose this independent company would definitely recommend them. Thank you

Beware of giving Cassidy Glazing & Locks any Deposit up front. I gave then £980 deposit for a front…read moredoor on 14 April 2026 and they have failed to turn up on the days they said. So I asked for a refund and on 9 July I sent a letter before action saying if you don't refund me I will pass it onto debit collectors. They paid the full amount on 31 July nearly 15 weeks. So be careful when you hand over your money.

I have recently moved and was on a tight budget gave top painting service a call, they helped me…read morewith a budget that I could afford extremely polite men very organized, and tidy wouldn't of been able to get my home complete without them would definitely use again in the future.

Do not use this Company unless you want to ripped off.. Very shoddy workmanship. I was overcharged…read morefor a toilet fitting and a pan connector was not fitted which is causing me problems now. This guy said he told my daughter about the pan connector which he did not. Rip off merchant and liar

I dont know what happened on the previous review three years ago, but I used them a year ago and…read morefound them to be fabulous, efficient, respectful responsible and highly professional. I was not ripped off at all, quite the contrary, in fact I am about to book another visit. I had to make this comment, as I did not want everyone to think that they are bad.