I have owned my home for a little over three years and have regularly used AirSouth for HVAC…read morerepairs and maintenance. Unfortunately, I have experienced recurring AC issues almost every year around May. Last year, AirSouth informed me that my evaporator coil and filter dryer needed to be replaced. I paid approximately $2,300 for these repairs, trusting the work had been completed properly. At the end of May this year, I came home to find my AC unit frozen. I immediately contacted AirSouth and was told a technician would come the following day. The next morning, however, I received a call stating they would not be coming out as scheduled. Since my home was without proper air conditioning, I contacted another HVAC company for assistance. That technician inspected the system and discovered the filter dryer appeared faulty and possibly had never been replaced, despite AirSouth charging me for replacing it the previous year. The technician added refrigerant temporarily and advised that the filter dryer needed to be changed. Before authorizing additional repairs, I contacted AirSouth because they had supposedly replaced the part already. AirSouth later sent another technician to inspect the unit. During the visit, the technician admitted I had been charged for replacing the filter dryer even though it had apparently not been replaced. He also stated the evaporator coil installed last year was leaking and claimed it would need replacement again. When I asked about warranty coverage, I was told the one-year warranty had expired. I then sought another opinion from a different HVAC company. Their technician discovered the issue was simply a loose connection near the evaporator coil causing refrigerant to leak. He tightened the connection and resolved the issue without charging me thousands for another replacement. As a single mother, I cannot afford repeated expensive repairs due to poor workmanship and incomplete service. I am extremely disappointed in AirSouth's handling of this situation and their refusal to stand behind their work.

I'd leave the rating blank if I could, but 1 star is what's needed. Stay FAR AWAY from this…read morecompany. They will say anything to get you to sign up with them. They lied about the credit being a soft pull, they lied about only needing pay stubs, they lied about this being a quick and painless service. Buddy P and Steve are not going to tell the truth, they just want the sale. Saul from Good Leap is extremely rude. Do yourself a favor and find another HVAC company.

Great customer service and knowledgeable and friendly technicians! A/C went out and Sean was there…read morewithin the hour to fix the problem. I am so thankful we bought our unit from Comfort Air. My biggest surprise was that the unit has a 10 yr warranty so it was covered! I would highly recommend them for all your heating and cooking needs. Thanks again Sean!!

Terrible service and their Tech are unskilled and unreliable. Very very very overpriced and will…read morehave you paying for services not needed because of lack of knowledge. Called them out to inspect a gas line for permit inspection, somehow their tech removed my water heater from my house and took it back to their shop by mistake!. After calling they finally brought my appliance back but it was damaged, scratched and leaking, they refused to fix they mistake and forced me to bring a Civil Suit against the for the damages their tech (Jacob) caused at my property. This is now became civil matter and been turned over to local court house

Saddened my messages went unanswered. Disappointed that the serviceman did not come and help me…read morewith my issue.

From the owner: We treat your home like our own. read more