Love this store! Everyone is so kind to us and the prices for mending/repairs can't be beat!read more

Absolutely horrible experience with this shop. They did not send my order in the amount I ordered…read more They failed to respond to emails and when I called their phone and spoke to Patty she repeatedly hung up on me. Stay away!!!! Horrible!!!!

Great shop! Lots of older/niche anime merchandise and the owner and his dog are especially…read morefriendly. Items may be a bit pricey but the quality is very high.

2 stars only because I love the dog ! The owner was rude to my friend who was just looking at the…read moremanga. Smartass remark "You don't get to sit and read my books, buy it and you can do that all you want" He could've been more kind about it. Also near the back it smells really bad.

Awesome selection of hats, the owner was super helpful, I was able to get the hat I wanted and was…read moreable to customize it as well! Great service!

The owner of this establishment may seem a bit reserved upon entering, but if you get to talking to…read morehim is really a very nice fellow. He was more than happy to stretch one of my hats and reshape its brim. Did a good job, too. Now I was not in the market to purchase any items, but while he was working on my hat I took a good look around at the merchandise. The selection is quite extensive, and the prices good. If you like Cinch shirts, they're a few dollars less here than what you'll pay at the other Western outfitters in Lubbock. Everybody knows about Dollar Western Wear, Cavender's and Boot Barn, but the Branding Iron may be a hidden gem. You'd be doing yourself a favor to check this place out the next time you're in the market for a Western good or service.

This was one of the most extensive and all encompassing collections of records, cds, and DVDs. The…read moreVHS selection left a bit to be desired but it was more than made up for by everything else. Prices were great, too. I didn't interact heavily with the staff, but what little interaction I had was very pleasant. A great experience and a great shop, I highly recommend it.

I'm glad Lubbock has a legit record store in town. This place really checks all the boxes. Records…read moreand CDs galore, plus an entire half of the store dedicated to DVDs and video games. There's also a smattering of fan goods and collectibles. Plus, this appears to be the go-to store for local concert tickets. I've been tracking down CDs that were once a big part of my teen and young adult era looking to replace that feeling of listening to a full CD through from beginning to end. I came across a copy of Hoobastank's first album and bought it without much thought. It was $6, honestly a bit high, but I like that album. The staff member helping me was great and went above and beyond. They didn't have much else I was looking for, and records aren't really my thing. Definitely worth a visit for y'all vinyl lovers out there.

I have not personally paid for anything from the store but have dealt with the staff on multiple…read moreoccasions for my boss. I was picking up some shirts my employer had ordered and I was warned that it had been a nightmare to get them ordered and to prepare for the worst. I was pleasantly surprised when it was a quick and easy pick up! Once we pulled the shirts from be bag we quickly just tore tags off and hung them up. When it was time to use the shirt we noticed that a white one had brown stains all over it (looked like dirt). I tried washing it with stain remover to no avail. I called the store and they said to bring it in. When I did they proceeded to politely argue with me about whether the stains were present when we picked the shirts up. To their credit, they do check each shirt for size and color before they put them all in the bag so I understand that it seems unlikely that a white shirt would leave the store with unnoticed stains. But it happened. The conversations were awkward because I was trying to explain that I knew for a fact the shirts had not been worn and that I was not the buyer anyways. I noticed tones of annoyance in their voices which made me uncomfortable. Eventually they brought the shirt back to me with a "pretreatment" that smelled so much of sharpie that I had to drive back with the windows down. I washed the shirt with the treatment and it did take some of the stain out but not all of it. I called again a day or two later and they said they would reorder if i brought the shirt back in. I appreciated that they did not argue with me BUT... As soon as I walked into the store the girl at front (same as the previous time if I remember) did not seem willing to honor the agreement made on the phone at first. She politely reminded me of the procedure of checking shirts before sending them out which I was fully aware of. They did end up taking it and stating that they would reorder. I tried to smile and speed politely but the employees I spoke with were not returning the love. It was uncomfortable at best. The shirts done properly did look nice and they did eventually make things right but I would not use this service for myself based on the two uncomfortable encounters I had. I understand mistakes and weird things happen but I would like to have been treated with more respect instead of suspicion and annoyance. UPDATE: 26 days later I called to check in the shirt and they said they had it. Going in to get it was easy and pain free. I was treated with courtesy and respect this time. Not sure how to feel after 2 nice and 2 not so nice visits.

The manager of this place is hurting their business. She keeps slipping set up charges on…read moreeverything I have done. They already changed set up but claims if the size or color changes it must be charged again. $25 fee every time you walk it the door. The owner needs to watch this person.

I wrote a review in regards to their online and was completely floored when the order which we were…read moretold had been cancelled due to inventory actually came thru before christmas. It was a Christmas present for my grand daughter and was really all she wanted. So I apologize for my review and want people to know ya came thru!!!!!

Went to the store try to order a pair jeans online and purchase other items. Her computer froze up…read moreshe asked for help. Juana was asked to help but instead she said she needed to check out all the people behind me. I said I was here first can't you just get this purchase completed. She said no I'll work on yours after I check the other people out behind you. She didn't help. We had to call a young man to help.

My mom and I went to Brick Street and had so much fun looking through everything and were really…read moreimpressed with the quality and selection! The owner is so sweet and the entire place is just welcoming. Def my go to for thrifting from now on!

Great place. I've bought three hoodies and two shirts. yes, they do cost a bit more than you find…read moreon Amazon. BUT there's a reason I feel that way. the quality. the quality of these feels thicker and softer than the ones on Amazon (shipped from China) these hold up better against Lubbock weather. and the designs last long too I've washed mine a few times. (not that anyone cares but they do fit to the size. I'm an XL in hoodies and this fit perfectly, even after I've had it a year and countless washes. I ordered a black and pink hoodie. zero fading!) Love em. will buy more :)

I needed a shirt for Father's Day. I had procrastinated until the very last minute and these guys…read morecame through!!! They had it done in two hours and it was exactly what i wanted (even though i didn't know what i wanted when i walked in) they were professional and quick and called me as soon as it was ready. Very fair price! Especially for such short notice and the shirt is really great quality! I only paid $24.95 + tax