I called RV Medic (Scott) after reading so many great reviews. Buying a new…read more RV (especially an older one), is very daunting for a newbie, but Scott came out and inspected and showed me how everything worked, what was wrong (as well as what was right), and was punctual, expert, and incredibly helpful and patient with all my questions. I feel a lot better after having him inspect my new little RV.

Very disappointed. He promptly came and fixed the easy issue (10 minutes costing $150) we were…read morehaving. After briefly looking at a motor issue we were having with our door awning he said he would have to order new motor. Two weeks later I exchanged tests with him about when the part was due. Now 5 weeks later I can't get him to return my texts or calls. I'm now looking for another mobile RV service.

I purchased a coachmen apex new last year. During the initial demo, I discovered a critical…read moreissue--one of the slide-outs was pinching a wire and blowing a fuse. As a result, delivery was delayed by several days. This year, after replacing the battery, the fridge stopped working. I waited nearly two months for a service appointment, and ended up dealing directly with the manufacturer to get the fridge replaced in order to avoid an even longer delay. The replacement fridge arrived scratched during installation. While at the dealership for the install, I pointed out that the rear brake lights were flickering and not functioning properly--complete with photo evidence. I was told they couldn't help because they were "unable to replicate the issue." They offered to order parts, but only if I paid out of pocket and waited. Frustrated, I decided to purchase and replace the brake lights myself due to the obvious safety risk. To my surprise, they actually had the parts on hand the whole time--clearly trying to dismiss the issue by claiming a delay in ordering. Overall, this has not been a great experience. Poor communication, avoidable delays, and dismissive service have made what should have been an exciting purchase into an ongoing source of frustration.

they make you post one star but it's literally not enough negative stars...the worst absolute worst…read moreworst worst worst company I've ever dealt with and I've owned my own business. My husband and I are essentially going bankrupt over a "brand new" RV we purchased the end of March and we've yet been able to use it... zero help zero concern now it's in the hands of the lawyers once it's settled I'll name names.. stay far away from purchasing anything from them

Very reasonably priced. Friendly too. I banged up our awning and fixed it myself but didn't put…read moreit back together correctly. He came to our campsite and fixed our awning in no time.

Abducted by Aliens??????No! NO! NO-NO-NO-NO!!!!! STOP, TERRIBLE CHOICE. Look for ANYONE ELSE. I'm…read moreout $1K - He simply disappeared with a replacement awning I paid $1000 for. He was supposed to return with it and attached it. I have tried to get in touch and he doesn't have the balls to even call me back. Its been 18 months and he has had more than enough time to get his act together. If I hear he has had an illness, injury, abducted by aliens or another legit reason I will gladly revise my alarm. I will be going to court with this dirtbag slob shyster.

This is not a dealership I would recommend . The sales personnel are all sweetness and light…read moreuntil the check is signed. The service department is less than adequate . I've taken my brand new RV in for warranty work 3 times for same issue. The problem still exists . Beware. If you unfortunately do purchase from this sorry excuse for a dealership MAKE sure you test drive and check that all systems work BEFORE you sign the check . You have been warned.

Cold Springs RV has been a great place to purchase an RV. We just picked up our camper yesterday,…read morethey were able to have it ready for memorial weekend! We have had nothing but a positive experience from responsiveness and friendliness of all staff - shout out to Jeff ! Everyone was also very helpful with the whole process and the many questions we had.

The staff at Cold Springs have been nice but unfortunately that has been our only positive…read moreexperience since buying our camper. Once we signed the paperwork everything changed. We went to our demo excited to pick up our camper and start making memories. The tech doing our demo, while nice, was not knowledgeable about our camper and on multiple occasions pointed us in the direction of Google and YouTube. We got the trailer home and it was time to unhitch it from our truck. The jack stopped working due to the battery not being fully connected- something we assumed they would have made sure was completed. There was also water found within the inline fuse making it soaking wet. That was not the end. While putting the slide out we blew a fuse and had to replace them. There was also cracks in the molding we were assured would be fixed but it wasn't. Once we were finally able to get inside, things continued to get worse. There were cobwebs all over the place, leftover food in the microwave and grill from previous owners, a dead spider in the bed among other issues. It took over two hours to clean what we expected and were told would be done prior to picking the camper up. We reached out to both the salesman and finance manager we worked with as surely this couldn't be the level of customer service they feel is appropriate. We were given their sincerest apologies and assured our feedback would be used to train staff. When our battery died during this time period they offered to replace it. Unfortunately that was not the end of our bad experience. While preparing for our first trip we had to stop at a dump station as there was waste in the black tank that hadn't been emptied. On that first camping trip the front half of the underbelly of camper peeled off. This was another concern that we noted when looking at the camper and were assured that it would be taken care of and was "fine". Instead of being able to enjoy our camper we purchased, all enthusiasm has been taken from us as we worry and stress about what's going to happen next and what else might not have been caught by us or by Cold Springs staff when they allegedly inspected the camper.  If you buy a used camper from Cold Springs PLEASE do your due diligence to make sure the camper is inspected fully and the work you were told would be done is completed.

The best people I have dealt with. Great service, great pricing and loyal to their customers. I…read morebought used, and have annual service, very dependable.

Just bought a used RV. It was an easy transaction. Knowledgeable people, but no high pressure…read moresalesy pitch. They were easy going and great to work with. It's refreshing to work with a small family business that cares to do things right.

I live on the South Shore but I could not find an RV repair shop down here that I felt comfortable…read morewith. Either they did not return my phone call or they were very vague. Finally, since I have a Flagstaff camper, and it definitely needed a little work, I decided to make the trip to a Flagstaff dealer. That meant either going to Rhode Island or out to Fitchburg. Even though Rhode Island was a bit closer, I opted for Fitchburg because I did not want to go through Providence. Boy, what a wise choice. I never felt more comfortable entrusting my camper over to someone for repairs. Dave is the Service Manager. He understood my problems and clearly explained what he needed to do before I left. Within a week, he had received the two items that he needed to special order from Flagstaff, and the camper was ready. Dufour's is small. It appears to be run by a hands-on owner, not by a manager overseeing a large facility. They have a small store, stacked from floor to ceiling with just about any item you would need. It was well worth the trip.

Bought a used travel trailer from gayle the office manager made an agreement that the trailer…read morewould be safety checked by the shop, she assured me that it would be done ! paid 5800 for the rv when i looked at the p@s after i left SHE HAD SNUCK IN AS IS !! it said as is tried to call right back but she was gone also didn't put deposit on p@s when i picked it up she told me it was fine! all set safety checked !! ready to camp ! well plugged it in at campground smelled like burning wires kept blowing fuses and had nothing but problems ! called back run around ! service guy promised me he would call me back on fri day before memorial weekend to fix it swore he would help me out !! never called me ! called an electrician friend he found out there was a short in the cord!! THANK GOD WE DIDNT HAVE A FIRE WITH THEGRAND KIDS IN THE RV !!!!!!!! would not recommend buying a camper at this place unless you know how to fix it yourself or you buy a new one with a warranty !! SERVICE DEPT DOESNT CALL U BACK EITHER !! only way i got attention was when i said 1 swear word to the owner !!!!!!!!! IF THEY CALLED ME BACK FRIDAY THIS ALL COULD HAVE BEEN AVIODED !!!!!! SESSELSS JIMA

Nice folks, small shop, not a lot of product inventory, but they do great work. Keep up the great…read morework.

We were having a problem with our newly purchased, used RV and called this service center today and…read morethey were so helpful. Although they don't do service calls on Saturday they took the time to walk us through the issue, explain things so nicely, and went out of their way to be helpful. I would definitely use this business, and appreciate that they took the time to help my husband and I on a busy Saturday. Thank you so much for the great service!