After losing our miniature pinscher of 15 years, I needed to find a place that offered cremation…read moreservices. Tender Touch Veterinary Hospital was incredibly helpful during such a difficult time. I was able to call and get pricing information over the phone, which made the process much easier. The drop-off was quick and straightforward, and they contacted me within a week or so to let me know everything was ready. When I went in to pick up, the package provided several meaningful keepsakes, including a nose print, paw print stamp, some of her fur, a clay paw imprint, and her urn (I chose the biodegradable option). The pricing was very reasonable, and now I have beautiful mementos to remember Pepper by. I'm grateful for the care and compassion they showed during one of the hardest moments a pet owner can experience.

On Monday I called this Vet and made an appointment for my dog to come in. They scheduled me for…read more10am on Wednesday. When I got to my appointment, the person at the front desk did not know what was going on. They said they can't find my appointment. This is the same person I spoke to on the phone on Monday and made the appointment with. They did not apologize for their mistake. They wanted to schedule me to come in at a later date. I am a busy single-dog mom and made time out of my schedule to bring my dog in during my appointment. Their mistake has inconvenienced me and the person did not apologize at all. First impressions are important, and this is a huge disappointment because I was looking forward to coming to this Vet since it has so many positive reviews.

Our previous vet closed down, so we were stuck looking for a new one. I read all the reviews, and…read moresettled on these folks. Boy am I glad I did. They are efficient, helpful, and seem to really enjoy animals (and people). They are really good with our animals. We had just adopted 2 kittens, and took them in for a checkup, and then did a followup appointment. But here's what sets these folks apart from some of the other places we've used in the past. I called to set up a one-year appointment for April, since the cats would be one year old then. But then they asked me a few questions, and suggested that instead we should schedule the appointment for July, since that's when their annual shots would be due, and avoid paying for an extra appointment. Imagine! Doing what's best for us and the cats instead of just piling on unnecessary appointment so they can make some extra money. We've had a series of vets over the years for previous cats and dogs, and were never really happy with the service. SO glad we finally found a great vet.

Learning from the grief of losing Dak, we realized how important it is to have a relationship with…read moreanother veterinarian--especially for days and emergencies when Dr. Miller may be unavailable. After combing through countless reviews of Dr. Matt Slentz, we scheduled an appointment with him this morning for our puppy's (Leo) final puppy visit and vaccinations. Dr. Matt exceeded our expectations. He has wonderful bedside manner, is incredibly informative, and--just as other reviewers mentioned--remarkably generous with his time. He made sure all of our questions were answered and even covered general puppy FAQs we didn't know to ask. His delivery was straightforward and upfront, providing honest professional opinions without sugarcoating, which we truly appreciated. During the visit, our puppy had an accident in the exam room. Without hesitation, Dr. Matt immediately grabbed paper towels and cleaned it himself, without gloves, while the veterinary assistant stood by. That moment spoke volumes--demonstrating genuine care, humility, and a willingness to step in without concern for appearances. He also noted that hand nibbling (as distinct from biting) is consistent with normal puppy developmental behavior and allowed our puppy to nibble on him during the exam, which was reassuring to observe. It is evident that both Dr. Miller and Dr. Matt hold their veterinary oath in the highest regard. Knowing we can trust them brings immense peace of mind when it comes to our puppy's care. This practice should have been a five-star experience based on Dr. Miller, Dr. Matt, and the front desk staff alone. Unfortunately, a **detached, impersonal, and indifferent interaction with Madden--marked by a lack of empathy and engagement--**overshadowed what they truly deserved.

Hi there I just wanted to give my personal experience/recommendation on VEG Emergency Vet in…read moreRedmond. Tonight my cat Dasher got into the cabinet under the kitchen sink and ate most of a laytex glove. I found just 3 fingers barely connected together on the floor. Of course it was after my vets closed so I drove to the emergency vet, I'd never been there before and was very impressed they were very professional and caring and good with my kitty. They gave him medicine and he successfully brought back up the mostly intact glove after 20 minutes. Saved me a night of stressing until vet opened and by then he probably would have needed surgery to remove it. Anyway just incase any of you on the Eastside had wondered about them I thought I'd share . Oh and if you also have a cat that eats plastic bags and similar things please keep them locked up, I could have prevented this if I had remembered to lock the cabinet.

The folks here are great!…read more I have a dachshund who we suspected had early symptoms of IVDD and wanted to get him seen just in case. The real con here was how long we took to get seen. I understood the need to prioritize urgent/emergent needs which is why I didn't dock too much but we really didn't get checked on for like three and a half hours. When we were seen, the staff were polite kind and prescribed medication to help him with discomfort while we waited to see our standard vet. The cost wasn't too bad either, around $300 for the eval plus three medications. Would definitely be back here in case of emergency.

I have been taking my puppy to Brookfield since I got him - about 9 months…read more My initial visit was awful. When the appointment was over, they told me they were taking him to the back to trim his nails and to get him used to the back in case it was ever needed. They said they do this every appointment. 20 minutes after he had been taken back, I asked what the hold up was and they let me know it's their unofficial policy to let every single staff member pet puppies. "It's the puppy tax" they said. They have never taken him into the back or trimmed his nails again. Not cute or amusing when you need to get back to your job. They send out confusing and incorrect emails about flea/parasite medications needing to be updated. I also took my puppy in as he was having some diarrhea. They took a $250 fecal sample, told me it was positive and charged me another $200+ for medication to cure it. A week or so later - I get an email letting me know Oopsie!! He was negative and their system was telling them he was positive to a test he had taken from his first apt ever there (which we were told was negative!) The cherry on top was receiving a quote for his neutering for $2,000 weeks after i had booked the appointment. Save your money and find literally any other vet.

10/10 veterinary experience! Dr. Eraham and Lauren were both wonderful with our dog who…read morehistorically has had problems with anxiety during vet visits. The staff were extremely knowledgeable and accommodating. We would highly recommend this vet!!!

I have been bringing my miniature dachshund Winnie here for over 2 years now and have always had a…read moregood experience with this vet clinic. Winnie can be quite a handful at the vet. She loves to bark and gets very scared/nervous. The technicians and vets have always taken their time with Winnie and helped calm her down. I really appreciate how well they treat my girl. One vet tech even got down on the ground with Winnie and tried make her feel more at ease around her. One thing I love about this clinic is that they're open on Saturdays. It is so much easier for me to take her in on weekends for appointments so please don't ever change that! I would definitely recommend coming to Loyal Family for your pets needs. They are trustworthy and quick to respond to calls and texts!

I'd been looking for a vet to take my pups to and I can't say enough how wonderful this place is…read morepeople are warm and friendly and they really love your animals. Some services are on the pricey side but mostly everything else is about the same. I love Dr. Hirata.

I can't say enough about the incredible team at this clinic. The doctors take the time to truly…read morelisten, explain everything with patience and care, and treat your animals like their own. The staff greets you by name, remembers your pets, and makes every visit feel like family. We've tried other clinics over the years, but nothing compares. This place has our hearts -- and our complete trust.

First of all, I'm concerned about the actual amount of time Dr.Raja spends in the room with my…read moresenior dog that has chronic diseases. He looked at her gums for less than 2 mins total. The quality of service for such a short exam is an awful experience. He missed vital points to inform me of important changes that were occurring in my dog! She should have had all of her body parts examine and throughly checked out! Clearly he just orders blood draws and dont even explain the results in detail! My dog had elevated electrolytes and eventually suffered from his negligence! I should have gotten a second opinion before it's too late! He's more concerned with money getting as many customers to get in a day !!Rather than to fully examining his animals! If you cherish your pet well being I would not recommend Dr.Raja!

Very poor vet care by Dr. Ritchie. We brought are dog Annie in 1-2-26 for a regular checkup and…read morewere told no issues by Dr. Ritchie. We later noticed a bump on her left front leg and brought her back to Dr. Ritchie on 3-10-26 and were told she now had a cancerous grown and that nothing could be done. We went to another veterinary hospital and eventually had a lifesaving amputation of her left front leg. We think that a timely diagnosis of her condition on 1-2-26 might have prevented the amputation. Look elsewhere if you care for your pet.

Sent my wife away with a seizing dog because they didn't have time. Horrible people and definitely…read morenot an emergency hospital

I tried to come here with my dog when she was experiencing a medical emergency on a Sunday night…read morearound 7pm. All of the lights were off and there was a sign that said CLOSED on the door. There was more text but I didn't have time to read, so went to the other local Vet ER which was wonderful. If I cannot count on a vet who says they're open 24/7 to be open 24/7, then we will not be coming here.

Came in on a Sunday night and my Yorkie was seen immediately. They were considerate and provided…read moreexcellent care.