** I moved in a few months ago from Bretton Place (across the street) and management here is worse than there, which is almost incomprehensible that that's possible. **
** The Bad: ** There's only a few things wrong with my unit, yet management makes you feel like you're a huge complainer -- but it's the system they have that makes it seem that way. They need to find a more efficient way to handle work orders. Automating maintenance online like Bretton Place could be the answer. This is almost 2022 and why this company is still in 1995 digitally is odd.
** Wyse Utilities: ** I couldn't transfer my Toronto Hydro account because management uses a third party for hydro (they likely get a small commission or kickback from Wyse). You cannot opt-out of Wyse Utilities. Wyse asked me for a reference letter so I wouldn't be charged a hook-up fee, but my first bill still had a $30 fee.
** Smoking: ** I moved in loving the idea that this is a non-smoking building. What they don't tell you is that residents who lived here prior to 2018 didn't have to sign the non-smoking waiver. I have someone below me who smokes cigarettes, cigars and dope. This is not disclosed at the signing of the lease or during the period you're interested in renting -- that should be disclosed! Management told me to open the windows lol. Sure, and what about in February when it's well below zero? What then?
** Move-in Report: ** I was asked not to to write on the report, but I found a few things wrong. I was assured they would be fixed, only to find that because I signed off on the move-in report, they didn't do anything. For example, I couldn't open the screen door to the balcony, and there was also a hole in the screen. I was told I would get a new screen door, but when I moved in, they put a piece of SCOTCH TAPE over the hole! Management told me the tape was only done as a courtesy due to COVID and that they only deal with emergencies.
** Email: ** If I could email management, it would make things much easier and slightly more efficient. I was told that they can only send email, not receive it. Since I'm familiar with IT, they just don't want to add the settings to receive email I'm sure.
**Laundry:** it's the same company as Bretton Place, MySparkle, yet the machines are not in good shape. I spoke to MySparkle and they said the prices are based on what management requests. The dryers rarely dry at full price and I almost always have to add more time, and even then (70 or 80 minutes), the clothes are still damp. The "large" machines are the regular machines at Bretton Place so they really don't have any heavy duty machines for comforters or other large items. There's no lost and found here so if you lose something, drop something or forget something in a machine, it's gone. Poof. One of the MySparkle reps on site said they can only recommend that management flush the vents or lines, or make other necessary repairs and/or maintenance, but can't force them. Usually, there's a discount for using cold water, but not here.
** Water: ** The hot water is not hot and the cold water is not cold. I can sort of get colder water from the bathroom sink, but the kitchen is definitely tepid/cool, not cold. This likely affects laundry.
** Vents: ** IF YOU LIVE HERE, check your bathroom and kitchen vent with a tissue because I'm sure the majority of you will find they don't suck in air which is UNHEALTHY! Apparently I'm the only one who has this issue, but I'll bet it's because no one checks their intake ventilation, and if you did, you'd fill out a work order, too.
** Work Orders: ** The system here is inefficient. You have to fill out a form from the laundry room. I've had to fill out 3 forms for the bathroom vent problem even though management told me they will schedule the HVAC tech again -- THEY NEVER DO! Where's your follow-up? Oh, there is none.
** PRIVACY: ** Management seems to think that it's okay to enter the unit without notice because they have a work order. And if they have to come a 2nd or 3rd time, they think it's perfectly okay to come in. This has happened to me twice and the 2nd time I was in the shower and didn't hear them knock -- I come out of the shower to discover 2 men standing in my doorway. One time, Roger was yelling at me because I hadn't cleared the area of the stove (it was probably the 2nd or 3rd time someone showed up to check the stove) -- but I never received notice he was coming! Again, that was another 2 or 3 work orders I had to fill out because they don't have a follow-up system. Roger demanded I put on a mask, even though residents don't have to -- READ YOUR OWN WORK ORDER: it doesn't say anything about residents wearing a mask in their own unit.
** The Good: ** I love my view and the size of my unit, and the area I've been in for over 8 years now. read more
