Took me a while to find my car. I was on level 5 but thought I was on Level 4. Make sure each level is clearly marked on each spot and when you go into the elevator. I was able to pay using Parking.com read more

Went to the Regal Movie Theater at Ballston and expected to pay the advertised $1.00 fee for parking as I exited. Signs that say you have to pay it first were not visible upon entry. Now I have a violation saying I owe $10. I won't be visiting Ballson anymore because of the misleading way they make money off parking. I will stick in my own territory in Falls Church were parking is still free. read more

Took kids to local movie. Paid out over $100 for movie and food. It said $1 to park and gates were open. Tried to find place to pay with kiosks that work. Couldn't find. I figured because Sunday after 6 pm must be free because gates up and no way to pay. I had unpleasant suprise of $10 ticket when I got back. No one answers phone to complain. PLEASE DO NOT GO TO ANY BUSINESSES AT THIS LOCATION. Typical parking scam. Have zero customer service or place to pay low price but have very active patrol to make sure and squeeze $10 max fee. Great business model for parking garage so only way to fight the scam is to never go to the mall. Come to find out you need to download and app and spend 15-30 mins setting it up just to pay a $1. I promise you I will never go to the Ballston Mall again and I will tell at least 10 other of my bad experience. I will pay the scammers their fee but I hope other learn from my experience and avoid the whole place like the plague. Sorry for my spelling and grammar I go to great lengths to avoid scams and I am frustrated I fell into this trap. read more

They recently changed the system for paying for parking and not only am I now paying more for processing fees associated with the app, but the app doesn't work. The UI is clunky, I have been ticketed twice during instances in which I did actually pay and had to go through the dispute process to be refunded (one of which I'm still waiting on), and it's one of the most tedious, most frustrating things. This was one of the best garages in the area and now I actively avoid it solely because of the new, idiotic, frustrating parking system. Switch back to the physical tickets and the gates - they worked perfectly and I was never overcharged. read more

Front lady was rude, raised her voice at me when I needed assistance on which button to press as this was my first time here. Also, got annoyed that I bothered her while she was on her phone. Seems like she's abusing company time because when I asked for help, for her to.. I don't know.. DO HER JOB at least. But she got mad ._. Nice that the parking is a dollar. But the lady at the Exit is so nasty and rude in her demeanor, who raises their voice at a paying guest? Weird. Will be talking to the manager tomorrow, as this is very unprofessional. Was giving this place the benefit of the doubt because I saw a sign that said "UNDER NEW MANAGEMENT" but this place really did live up to the reviews on here. Good for the price, HORRIBLE in hospitality. edit: grammatical errors / added a few more things. read more

The new parking system is awful. Just because you modernized your system doesn't mean it's better. Please go back to the old ticketing system, it was easy to use. read more

Have issued me multiple citations even though I've paid each time. I am parked in the same spot almost every day for gym and ALWAYS PAY. No clear way to contest the penalty and link to pay on ticket is not even clear. Totally ridiculous. read more

They ticket constantly when you've already paid. Horrible management and incredibly disappointing.

The new parking system is incredibly confusing - on a recent Friday night there were at least 20 people standing around in the garage and elevator lobby trying to get the QR codes to scan and load, and then type in a bunch of info and figure out how to pay. After about 15 minutes of playing around with it (during which two people came up to me to ask me if I knew how it worked/what we were supposed to do) and a trip back to my car to connect to its WiFi since I was unable to get the link to load on my phone in the garage, I was finally able to get the payment page to load, psychically predict when I would finish dinner and return to my car, since you have to inform it how long you want to park for (it was unclear whether you could select a time and later extend it), and click the button to ApplePay my...wait for it...$1.35. Except - when I checked later that night, it looks like the charge never went through. I'm pretty familiar with all of the various parking apps and this system seems designed to confuse you into a ticket - luckily I didn't get one. When I arrived at dinner late my friend shared that she'd had a similar experience. We'll be avoiding Ballston for future dinner plans. read more

I want to give a shout out to Shae S. as you saved me from a similar fate as I lost my bloody ticket yesterday while parked in the garage. So Thanks!! I still had to pay the fee but at least with your thoughtful review I got in the correct line. Ok so I've parked here on/off for many years generally because I need to take the metro from Ballston and its not too far of a walk. One big issue I have is its set up an traffic patterns still make not a bit of sense to me. Granted parking is fairly ample here and I've thankfully never had too much of an issue with parking. For me I don't think I've ever lost my parking pass thing, so I was looking through my car, through my purse, through all of my pockets and nothing. I honestly don't know where the thing went. So when leaving thankfully this place still has attendants so I explain to the nice lady that I lost my ticket, she said are you sure? I woefully say yes hoping she'd have some mercy on me and not charge me the full fee. Unfortunately that didn't happen and had to cough up $10. On the plus side, it was still cheaper than risking a parking ticket. Now getting out of here especially if you're getting on to Glebe Rd. can be interesting to say the least as you're competiting with turning and not hitting pedestrians, and hoping that the impatient drivers who can't see don't honk at you. I give this place three stars mainly because it is a solid option for parking. read more

As others have said, the machines often don't work, then the attendant blames you for inserting the ticket incorrectly. As if any adult doesn't know to insert a ticket in the direction of the arrow on that ticket. Then the machine doesn't give you back your ticket, and the attendant charges you the maximum fee, which is $10.... For a 30-minute trip to Ballston quarter. Absolutely scam artists. read more

Unbelievably poorly managed parking garage. Its impossible to pay to get out. I have been multiple times over the past several months and the machines by the elevators are always down, and the readers at the exits cannot read my credit card. While trying to exit, I've had multiple attendants try my card, make me back up to try 3 different machines none worked. Friends I was with had the same issue on multiple occasions as well. Today, I planned ahead and brought cash to be told I had to pay with credit card only because the cash line was blocked by another car who was having the same issue and they were "waiting for the police to come" because he would not move. ALL THIS FOR A $1 fee!!! You would think with all the remodeling and improvements they've done to the mall, Ballston Quarter would want to resolve repeated problems with their parking lot. But reading the reviews here, it appears this problem has been happening for AT LEAST a year, potentially even 3. If a business does not have means to receive payment, can they really hold you hostage and have terrible customer service to boot? DO NOT PLAN TO PARK IN THE GARAGE AT BALLSTON QUARTER. read more

A terrible parking garage. Machines often don't work and the staff are incredibly rude. Last night I drove up to a booth with my ticket and the guy started yelling at me to back out because he was closed. I had already paid with a credit card, but I didn't get my ticket back. The security guard (who was very kind) told me to go to the other exit, explain what happened, and they would let me out. I did and they didn't believe me, treated me like I had committed a crime and argued with me for five minutes over a DOLLAR that I had already paid! Finally, the manager came out. She was equally rude but eventually let me out. read more

It took us over an hour to get out of this garage this morning (a Sunday morning). Most of the credit card machines were out of order, and the one that was working wouldn't take my first 2 credit cards. It was chaos. No one could get out of the garage and the attendant was unable to open the gates to let people out. I was seriously close to driving through the gate. I will never go back to Ballston mall. I hope the $1 you are charging for parking is worth it. read more

This new parking system is absolutely annoying and frustrating. Twice now the system that supposedly reads your license plate to know when you leave has been faulty. One time it didn't recognize that I left and I had to call for help. The person who answered the phone said he was not sure how to help and to call back in the morning. I had to email twice to get it figured out so my card didn't get over charged. This time it gave me a receipt for leaving when I was still parked in the garage. I called to ask for help and to see if they could restart my account from there and the person who answered the phone was very rude and even hung up on me when I was asking for a solution so I wouldn't get towed. The old system with the typical get a ticket and pay when you leave was working perfectly fine and this new system is nothing but frustrating and the staff over the phone completely unhelpful. When I emailed during the first situation the person who did respond via email was helpful and was able to solve my problem but it just shouldn't be this difficult to park in a garage that was working perfectly fine before they made this switch. I hope they switch back to the basic ticket system they had before or the more updated QR code system at least. read more

These people are complete thieves. Do NOT pay at the machine. Pay the ticket at the gate/door. If someone is taking forever in front or you (10+ mins) they will make you pay again and penalize you even tho it's not your fault. Even the employee will yell at you "OH YOU TOOK MORE THAN 10 MINS!!" Yeah because idiots in front of me took forever, and these thieves will collect extra money from you. These people are complete thieves. read more

fix your machines please i get stuck every single day with no cashier to help resolve

This place is awful. The lady here stole my money. I gave her a dollar in change and she said I gave her 80 cents. I only park here when I have to for the rink. read more

If you paid for your parking at one of their kiosks, take care how long it takes you to go from top to exit. You'll get charged an extra $1. Not that is expensive but not mentioned, no notice cheat... Even if you are 1 second over 15 min to get from kiosk to exit. So if you MUST park there, don't use their kiosk. Pay at the exit and hold up the line. I plan in parking elsewhere for the BS. read more

This place is just a straight up scam. I had a horrible experience here this past weekend. I came searching online out of curiosity, only to find almost everyone had the exact same experience as me. These attendants shut down all of the lanes except a couple, backing up traffic. They closed 4 lanes in my face, forcing cars in front of me to back up and proceed to the last 2 lanes they graciously left open. There were probably 20-30 cars stuck in this garage unable to get out. When you finally reach the gate after an hour wait, the machines will eat your prepaid ticket and say you still need to pay. The attendent will then come up to you and demand that you pay again with a card. When that doesn't work (it won't ever work), they demand you pay them in cash. When he saw that I had my receipt still, he attempted pushing the one and only blue flashing unlabeled button on the gate saying it doesn't work and you still have to pay more. He then asks me for cash. How would cash have changed the situation exactly if he still couldn't open the gate? Once another attendant realized they were not going to get another dollar out of me, they opened the gate to move on to the next sucker in the long line behind me. No one should ever come here again. read more

My thus-far fantastic Sunday gets a bit turned around after parking here-- this grumpy lady on a wheelchair asked me to push her then yelled at me when she got the initiative to roll away at a light. I caught her before she rolled off the curb but she continues nagging me as I'm pushing her on the crosswalk with two cardboard six-packs digging into each hand. Bruuuuuuuuuuh. My ego decides to take it personally as I mope my way over to gorging on game day food. Oh yeah! I'm trying this new thing in life where I'm early to things, so naturally I arrived here LITERALLY a minute prior to the $1 evening parking (6 pm to 3 am) so I get charged $6. Cool, I'll just pretend I spent that extra $5 on a large cup of oolong milk tea with bubbles, no ice, and less sugar from KFT. I'd still have $.23 leftover but ¯\_(ツ)_/¯ I digress. At least Peyton did well and showed all the little brothers of the world what's up. Gonna go drink some [insert beer endorsement here] now. Come upppppp! read more

Convenient garage, but beware to turn down your radio when you enter. It's not so much that you'll lose signal, but something is broadcasting on the same frequencies that sounds like its background music that was used in Event Horizon LOL. But if you like eery grinding metal noises - enjoy! read more

I appreciate the bad reviews because hopefully this garage doesn't get crowded in the future. Cheapest prices around. You have 15 minutes after paying your ticket at the kiosk to leave (machine tells you this as well). Didn't have to speak to a single human. Just drive in, park, pay ticket, leave. Clean, spacious, 24 hour security, attached to a big mall, and great location. Maybe the bad reviews to keep this garage a hidden gem? Will definitely be using this garage every time I visit Arlington. read more

We love the price here, but as another review noted, take care if you park using one of their kiosks, especially from the top floors. We parked for around 2 hours, then used the kiosk to pay a dollar. We strapped in our child in the car seat and drove down the parking structure at the recommended speed, not stalling or taking any large amount of time. There were about 4 or 5 cards in front of us at the cashier. When we to the front we were charged an extra dollar. This happened on a non-busy day, and during their construction, not many people there. I wonder how many other people are getting charged an extra dollar... The parking garage needs to make the kiosks allow patrons more time to get out of the structure. Or patrons should not use the kiosks at all. read more

If you are going to the ice rink, the kiosk in the lobby is not currently open due to COVID procedures; pay when you leave. I have been parking in the garage at the rink for years and have never lost my ticket; I was out of my usual routine when I couldn't pay in the lobby. When exiting the garage I talked to the manager on duty; he told me I needed to pull over and look for the ticket. I said: there are cars behind me, I couldn't back up, and I had looked / the ticket was not in my car. He said I would need to pay $10, which I understand - I take responsibility for losing the ticket - but it was the morning, and it was obvious I was coming from the ice rink (I couldn't have been there more than a couple hours). So please guard your ticket; you would think they might give you the benefit of the doubt but no. read more

I've been parking here for a year (because I have to for work) and you can tell there are no other options to park because this business certainly acts like there's no competition. read more

I have been parking at this garage for 20 years and have never had a problem that wasn't my own fault (like a lost ticket). It's the best deal in Ballston for anything under a full day of parking. If you come more than once, you'll learn to bring a dollar or a hand-full of quarters and you can be through the exit in seconds. read more

great price but the card system works sometimes sometimes not and when it doesnt work pure panic in the employees

I understand 30-day notices to keep people from skipping out, but I have also always been a great customer for other services and this is the first time I had a service stick it to me with the 30-day notice. I went in on 9/15/2014 to give notice that I needed to terminate my parking as of 9/30/2014. I have always paid my monthly fee on time and have been with them for a year and a half. I was hoping they might waive the 30-day notice, but I didn't expect them to. What I think is so greedy is that I had to pay for the full month of 10/2014! So, I am paying for the next 30 days PLUS another half-month just because of their billing cycle. So, 30-day notice does NOT mean 30-day notice, it means 30 days PLUS to the end of the NEXT month. The guy was nasty too, and I am ALWAYS very nice and don't throw a fit. It's too bad, because if it weren't for this bad experience I might have given them 4 stars. read more