I took my daughter in this bank to set her up with a savings account and a checking account and to…read moreteach her financial responsibility. All of the people there are very pleasant to deal with, and very helpful. They had informed me the differences between the accounts, they had me set up with an account and even have provided support after the account has been opened. The loan officers are wonderful, and every time I go in I can have hot coffee and cookies and be sure to get help from pleasant people that are wearing smiles and happy to see customers!!

I made a trip through the drive through with my friend who banks here. I expected it to be a drive…read moreup ATM like we have at banks in California, so imagine my surprise when I saw a real live person on the other side of the glass. I can't remember the last time I saw a drive up teller. Tyoni says that the drive up tellers have doggie treats to hand to people who drive through with their dogs in their cars. On our next visit, Ron went inside to make a deposit and came out with a cup of coffee and a little fruit pasty. He says they always have them available for free inside. Hallelujah for small town hospitality!

Definitely rude staff, I've been cashing my checks at their bank for 3 months now without an…read moreaccount and today they told me that they're never done that before without an account.

I've gotten loans from this credit union for the past 10 years. First off, when you walk in, you're…read moregreeted very genuinely. I've never come across anyone who works there who isn't exceptionally friendly and courteous. They make you feel comfortable and at home. I worked with Samantha (Sam) Pinkston on my last auto loan. She was excellent. The process went smoothly and she explained everything very well to me. I'd recommend seeing her for your banking needs. Exceptional customer service at this credit union!

Good luck ever finding a credit union that tops this one. I have banked with them for over 20 years…read moreand they meet and exceed all my needs including a credit card with a low interest rate. The staff is always courteous and knowledgeable. Denise is our favorite go-to for financing!

We have been with Oregon Community Bank (now One Community Bank) since we moved to the area in…read more2007. We have always found the staff friendly, helpful, and accurate in our transactions.

Stick with bigger banks. Staff is rude and they cannot handle basic accounting principles. If you…read moreneed to research previous activity they cannot tell you historical balances. The high schoolers they hire can barely add and subtract, and give you a blank stare when you ask any question that involves basic math. The older staff uses calculators instead of real software which leads to a lot of human error. My understanding is they use spreadsheets for updating accounts each day instead of advanced software like bigger banks use. Stick with bigger banks. If you question them about your account even in a nice way they snap at customers and accuse the customer of being wrong. Run away from this bank. They do a lot of manual entry instead of using software and their mobile app....lousy and inefficient. Customer service is awful. The bankers they hire cannot handle accounting questions. And no one knows how to transfer a phone call without you being dropped about ten times. I am concerned about their attitudes and manual accounting practices. Also at issue is their hours. There is not a 24/7 line to call if you have account questions. The only number you can call after hours is if your card is lost or stolen. So if you have pressing questions and it is after hours you are out of luck. Go to a bigger bank. Real banks use state of the art software and can research any dollar amount for anytime. OCB is the worst bank you can try. The staff is unqualified in basic accounting.

This bank is pretty old school, but then so am I. I've been a customer for about 15 years or so,…read moreand have always found the personnel to be helpful. I mostly use the drive-through, but occasionally need to go inside for something and I've never had a problem. They keep customers up to date with an occasional newsletter. They may not have all the latest bells and whistles, but I'm OK with that. Highly recommended.

From the owner: Since 1863, we've been dedicated to being your community bank, improving the lives of our customers…read moreas an independent, high-performance, community-minded financial resource. With nine branches in Jefferson, Rock and Walworth counties, each one staffed with committed, caring and seasoned financial professionals, we're here to help you achieve your financial needs, face-to-face with a handshake and a smile.

I have to sat that the customer service here is good I just have to wait a little while but after…read moresome time my issue got somewhat resolved it's not one of those things that really can't be resolved but she took her time and did her best... no line on a Friday

I've been trying to call, all I get is a call center. Anyone know a direct number? So frustratingread more