We love our credit union. I'm glad to have E Federal as a second "bank"…read more There is more personalized service. And more community minded service.

The staff is always polite, informative,and happy to assist. Politeness begins with the branch…read moremanager, loan officers, the welcoming ambassador, and tellers.

After dealing with a death in the family br telco did nothing to assist in accumulating the…read moreproperty from our lost love one. Very disorganized in "communication" when trying your best in processing and everyone "will call you back". Instead they sent a repossession company to take the vehicle and then called to give us the info we waited on for MONTHS. Our family decided to take the loss of said property instead of having to further deal with the unprofessional likes of this bank and its employees. They should be ashamed of how they do business.. but after all.. it is a bank.. it is a business.. you, we the people.. are just another jam number on their spread sheet for they use in hopes to get a head pat for from their boss and a another dollar to their 20k a year salary. Good job telco

Jiselle Griffin was excellent! She provided terrific customer service. Jiselle was courteous,…read moreprofessional, and knowledgeable. She was empathetic to my issue and resolved it quickly. I definitely recommend her to take care of your banking needs!

Was happy with the service received in regards to opening a new account. Checking and Savings. Not…read moreplease with the ATM service. New to the experience of video phone and talking with an ATM. What happened to Face-to-Face? Personal touch? Do they scrub down the machines after use? COVID!

Huge thanks to Michael Gennaro and Josh Prejean at Bank of Zachary for making our latest project…read morepossible. They went above and beyond to help us secure financing for a unique mobile home park purchase -- not your everyday deal. Their communication, professionalism, and willingness to think outside the box made all the difference. Appreciate the partnership, fellas -- looking forward to working together again soon!

Bank of Zachary is a local bank. Depending on who helps you they are dependable. I have had great…read moreexperiences and some negative experiences over the years. Overall, I am pleased with their services. My entire family uses the Bank of Zachary. The tellers should realize that their attitudes affect people.

This credit union is awful. They fired both of my two favorite tellers. The new hires are not what…read morethe customers are used to. the credit union has gone downhill it used to be an OK place sad to see happen.

Jesse Hebert -- Branch Manager…read more Leadership that shows up. I first met Jesse Hebert over a fee question. Instead of a brush‑off, he sat with me, explained Pelican's process, and made reasonable adjustments. I came back during a tough season--Jesse spent an hour+ listening, asking the right questions, and building a plan. He empowers his team, owns the customer experience, and treats you like a member, not a file. Homegrown Louisiana leadership, real work ethic, zero fluff. If you judge a branch by its manager, Hammond passes with flying colors

Service is always prompt snd friendly, I visit this branch every tome I'm in town. I'm highly…read morerecommend recommending them

I have used the services here several times and find them to be very efficient and responsive to my…read morerequests.