Terrible, apathetic service ruin a otherwise good meal. Do yourself a favor and go somewhere else!…read moreVisiting Laredo from San Antonio and hearing of the hoopla surrounding the opening of La Laguna near The Rim in SA, I had high hopes of eating at this Ldo location.
I've visited La Laguna several times in my past Laredo trips, most recent in February, and have seen the decline in service and quality of experience over these visits.
On this visit during a steady Sunday night (not busy, just steady) the server wore her mask under her nose while she randomly walked up to our table of four and muttered "Drinks."
No hello, introduction, name, or welcome... Just "Drinks"
Four waters ordered, four bottles of HILL COUNTRY bottle water dropped off at the table with chips and 2 sauces.
We were still looking over the menu so asked for a minute... 15 mins later she returns to rudely take our order, "What do you want."
We order then asked for more chips and she said ok. After 12 mins of waiting for chips I went to the front to tell a guy that our service was terrible as the server disappeared. He asked another server to take us chips, which came out promptly.
Maybe 5 mins later the first plate of food is brought out. Seven mins later 2 more plates of food are brought out. The server asks if everything looks good and I ask about my plate, she looks at me like i was crazy for asking for food at a restaurant then asks what I ordered. I look at her amazed that she didn't realize an entire plate of food is missing.
She checks her pad and disappears for over 10 minutes. Another person brings out the plate.
It took over 30 minutes for my food to come out!!! Which tells me she forgot to put in my food order.
We were never checked on and had to go up and ask for utensils, condiments, straws, etc...
I thought of complaining again but the front desk didn't care the first time I complained to correct the server's apathetic attitude.
When the bill came out, we were charged $2 for each HILL COUNTRY bottle of water!!! This place is a RIP off and a joke! I'm not one to rant and complain but this was the last straw. The manager removed the waters and we were charged for the food, which is perfect.
I will never return to La Laguna nor recommend it. Do yourself a favor and go somewhere else.