Staff not fully clued up on their own products. Best to know exactly what you want beforehand…read more After booking an appointment I still had to wait to be seen to.

today I had to run a few errands in the bank and I knew there was gonna be paperwork and annoying…read morethings involved so I passed in front of the Enfield branch ( which is not my local branch ) and decided to give it a go . Professionals ! From the guy at the door called P. Maurini who kindly helped me and put my name on the waiting list ( there was quite e bit of waiting involved but I could see they were busy ) Then I was taken to a desk by an account a manager called Kayla Dahl , she was great and thorough , even tho I am a bit picky and impatient she dealt with me with very good manners and patience . Towards the end of my appointment I got to meet their branch manager quickly . I didn't have the time to check her badge name , but she s the lovely blonde lady and very helpful as well . It is a busy branch but they will deal with your issues if you give them time and if you are patient . I will be visiting this branch from now on!!!

Excellent service. Staff are professional Shop is always clean and tidy. Never had to wait in queue.read more

Very busy even in the middle of the day, so best to book an appointment if you can…read more Staff are really lovely, genuine people.

I had issues with using setting up my new credit card on HSBC app. I visited the Stevenage branch…read moreand I was immediately met with a warm smile and welcome from Vikki Guilford. I explained my issue and within minutes resolved my issue. Vikki was amazing, polite, funny, friendly and very helpful. Vikki made my visit to the bank seamless and this had a positive impact on the rest of my day. I would like to thank Vikki Guilford for the 5 star service from a very satisfied customer.

We had to unexpectedly make a visit to Stevenage branch and spoke to a sympathetic Banker, Kainaz…read moreNitin Koli. She was so helpful and made our visit, which could have been a very difficult one, into something positive. Her pleasant personality helped the situation immensely. Thank you very much.

This branch is incredibly run, as soon as I walked in a lady called Janice B (I do not put full…read morenames on the internet) took my name, said how long the wait was, got me a coffee and could not have been more helpful. I would have been concerned that it was a half hour wait, but after this and the being allowed to go for a walk as long as I returned within the due time meant that I was fine with it all. Before the due time a helpful gentleman called Michael R B came to help and just could not have been nicer. I had come in to resolve a banking problem and was incredibly impressed that Janice B even telephone me the next working day to check that all had gone okay. I mean that is incredible, when does a High Street Bank do that. Wow ! This a brand new branch as they have relocated from a location which is slightly higher up the road. About 5 years ago there was another HSBC that was phenomenal, however the manager changed and it instantly went from incredible to totaly rubbish. Evidently this branch has a great manager and hopefully they will stay there for as long as possible, because I will be a customer there for as long as this person stays. Sadly it does have to be said that I have not had such good experiences with HSBC call centres, but this branch is great.

Gayle and I both used the ATM at this Lloyd's Bank. I think I withdrew 70 pounds and Gayle 90. The…read moreactual transaction with our debit cards were quick and smooth, with no real security concerns. I came home with 15, with Gayle and I spending the rest on various cash tips and a number forced purchases that could have easily been done on credit. Tapping one's card was definitely the way to go. Our takeaway was that having cash wasn't all that necessary. And in some places, they wouldn't accept it at all.

My daughter and I had the most amazing customer service experience at this branch from Ammar twice…read more He is such an asset to your company. He was polite, efficient and so eager to help us fix our problem. He deserves a 10 out of 10 star review. Thank you Ammar!!!

This is the local branch of my bank, Lloyds…read more Lloyds Banking Group plc is a major British financial institution formed through the acquisition of HBOS by Lloyds TSB in 2009. The Group's history began in 1765 with the founding of Lloyds Bank, which is the fourth oldest bank in the United Kingdom. The Group's headquarters is located at 25 Gresham Street in the City of London and its registered office is on The Mound in Edinburgh. Lloyds Banking Group's activities are organised into Retail Banking (including Mortgages and Sole Traders), Commercial, Life, Pensions & Insurance, and Wealth & International. Lloyds' has extensive overseas operations in the US, Europe, the Middle East and Asia. On 13 October 2008, PM Gordon Brown announced a government plan for the Treasury to invest £37bn of new capital into major UK banks--including Royal Bank of Scotland Group, Lloyds TSB and HBOS--to avert a collapse of the financial sector.Barclays avoided taking a capital investment from the UK Government Today, the Government stake is below 19% and in May, the company paid its first dividend for 7 years In 2015, Lloyds is celebrating its 250th Anniversary.

I have been there a few times already and the staff has always been really helpful and friendly…read more They even come to talk to you if there is a little line (no more than 4-5 people) to try to help if they can. And although it is in a busy area and I always go to lunch time, I never have to queue for more than 10 minutes. Half of the times I did not have to wait at all. I must say I am really happy with my Lloyds services after having such awful experiences with my previous bank.

This branch of Barclays is in a very pretty old building. Inside, it feels light and airy, because…read moreof the high ceilings and the layout of the cashier counter. There are quite a few cashier stations, and they are mostly fully staffed, so even though there are queues, they move quite quickly. The staff are mostly professional and efficient, although a few of them seem quite aloof (this is possibly because it's been very busy in there when I've been in). When I needed to speak to an advisor I was able to see someone the same day, but they were prepared to make an advance appointment if necessary, and I only had to wait about 5 minutes. The advisor I dealt with was professional, friendly and helpful, and the problem was dealt with to my satisfaction.