I ordered "fairy wings" for my daughter's Halloween costume from this company…read more The $72.00 wings arrived at my house in a damaged box; smashed and partially opened. After examining the wings not only were they completely ruined, but they were not at all what the description stated on the web site. I called and emailed the representative I had been dealing with the same day the wings arrived and was told I could return the wings for a new pair, but at a much higher price and that I would have to pay an additional $35 to insure the wings arrived in time. After adding up the cost I would have been spending $152.00 for a pair of wings that were originally suppose to cost me $45 plus shipping. I decided that $152.00 was unreasonable and I asked for a refund. I was told, that I would be refunded the original amount, plus the return shipping cost. I waited 2 weeks and never received a refund. I called and emailed the representative again, and this time was informed that I would not be getting a refund. I asked to speak with a manager, who told me "Ms. Alexander was following our Store Policies when telling you that we can't give you a refund for the items you ordered. In other side the person to whom you get in contact to when you received the item in damaged conditions is no longer with us and give you a wrong information...Please accept our apologies for this inconvenience but we can't give you a refund under these circumstances." This came from the customer service manager. This was a terrible shopping experience. If you do business with these people, you're taking your chances.

Don't bother ordering online. They won't ever send your order or respond to your multiple contacts…read moreto find out where your order is or to get a refund. Had to file a dispute to attempt to get my money back. Kind of wondering if they are even still in business or have anyone checking phones/emails. Will never shop this website again.

LOVE! LOVE! LOVE! I…read morecame here the other day to exchange some jeans that I'd bought my son online that were too big. The young lady that assisted me was super nice and very helpful. She went above and beyond to assist me with my exchange. The store itself was clean. I came not too long after they'd opened so it wasn't busy or anything. Which was perfect because I was on a schedule. This location is located in The Palms at Town & Country plaza which has a lot of eateries and other store location. Overall it was a good experience and if I am ever in the area, I'd certainly come back again.

Had a good time shopping at this location. Store was clean…read moreand well organized. There were also a few sales going on, which is always a plus. I keep a start for this store, as most of their cute clothes are for 0-5t. My daughter, being on the 98th percentile for height and weight uses 5-6t so rarely fits in the nice stuff. My only wish is that they would expand their creations and make larger sizes of the same styles, specially things like bathing suits and dresses. The person attending the store was very nice, and help when needed. There was also a TV in the back, which comes in handy for when kids are being rowdy. I think adding maybe a Lego table vs a TV would be even better! Kids can be stimulated while parents shop. There also wasn't many options for shoes, I would love to see more shoes to choose from in sizes 11/12. Today I purchased a few item, will continue to come, hopefully for even better deals and cute clothes for taller toddlers.

UPDATE YOUR HOURS!!!! I went completely out of my way to be here before 8p. As it states on the…read morehours they close @ 8p. I got here @7:10 and they are closed. The sign on the door says 7p. Have some considerations for your customers!

I came to the Kendall and 107 location to exchange the size of a gift I received for my son. I was…read moregiven the nastiest attitude by a female employee. I wouldn't usually bother writing a review but holy moly. I understand store policy and I'm not upset about her not being exchange the size. I'm pointing out that her attitude is unacceptable. There's no excuse. If you don't like people you shouldn't work in a store, and even less in a children's clothing store.

Our next family adventure take us Gap Factory located inside of Kendall Village with a category of…read more4.4 and more than 197 reviews I respect all the other comments but my experience was excellent. Today, Father's Day, my best gift was to go to Gap factory to buy clothes for my wife, crazy, really, but she was happy, ok, everything was organized perfectly to find what you needed, everything was fast and at the time of paying, also excellent treatment from the staff. . Recommend place if you like Gap and its clothing designs.

Nice service at this location that I don't know when it become an outlet store!…read more Located in a big shopping center with plenty of parking. With great products and amazing prices.

I ordered a pair of shoes online and they had a defect and cant be worn, I have contacted them via…read moreemail, text, and IG and no one responded for over a week, then I got a message that I could exchange and then I was ghosted. The customer service at the moment is trash. I'm not sure why they dont respond or extend their customer service. I would love a resolution!!!

I genuinely love this boutique. I also SWEAR by their heels. Love Love Love!!! I bought 2 strap up…read moreheels about 4 years ago and they still look brand new.