We visited Jena last month and made a stop at this easy-to-spot bakery. Always packed with people,…read morewe thought it would be a good one! So we made our selections from the display and ordered some coffee drinks to go (in case we couldn't finish and had to go, we can take it with us). We then decided to sit outside the bakery (they have outside sittings set up) About 10 minutes later while we were enjoying THEIR cakes and coffees, a server came out and rudely told us to go away. Apparently because everything we bought from their bakery were packed as to go, we have to go and not eat at their terrace. We could understand some restaurants' policy, however, the way they sent us away was very rude and ruined our mood for the whole afternoon. First of all, we came from US and all the bakery we've been to in the US never had this kind of policy. We understand that different country has different rules, however this was our first time in Jena and also our first time making purchase at a bakery so we didn't know. How hard is it to politely tell us the bakery's policy? Thanks Gräfe for giving us a bad day!

Cute coffee shop. Amazing customer service. You can also play chess while enjoying your coffee and…read morecake :)

Stayed a night in their small hotel, helpful staff, nice accommodations, free parking, reasonable…read moreprice, and among the best and extensive breakfasts we had in Germany! No elevator but that unfortunately is the usual.

DO NOT GO TO COFFEE FELLOWS AT THE ERFURT BAHNHOF. Workers and management have absolutely no…read moretraining in food preparation (with avocados) or, more importantly, customer service. This happened once before at the Magdeburg location and seems like the entire Coffee Fellows chain is irresponsible with to whom they let open a franchise or run their stores. On the way to my train on Tuesday morning, I peeked into Coffee Fellows. Having been looked at oddly for asking for vegan sandwiches at the backer, I thought I'd try my luck elsewhere. I saw a vegan option - Avocado with Hummus. Sounded amazing! The server, who I later found out was the boss, was polite and made my order quickly even though no other customers were there. I asked for avocado on the side and he packed everything into a bag. I was so excited with such a great start to my morning. When I sat down in the cabin, I laid my bagel on the table and went to add the delicious, green avocados. To my dismay, I opened brown, more than overripe avocados. I tried to eat a few bites with the bagel, but they tasted like mushy garbage, and did not even resemble any sort of avocado taste. Then, I found a small hair! I was disgusted. Coming from California, land of Hass Avocados, we are avocado connoisseurs, but that doesn't mean we can't enjoy a nice green fruit of heaven somewhere else. I was very irritated, to say the least, so I went back and asked for a credit. I received my money back, but only after the girl behind the counter called her boss. She defended her boss by saying that avocados become ripe extremely fast, implying in minutes they turn overripe. The next morning (today), the boss was working. I politely asked the boss why he gave me brown avocados and showed him the picture. He immediately was on the defensive. He actually told me that the avocados did not look like that when he put them in the package and that they get ripe really easily. So, I asked - easily, as in 2 minutes easy? And he said I don't know. He started to walk away and I kept talking. He said I'm not having a discussion with you now and walked away so I couldn't speak with him. Is this somewhere you want to spend your money? I think not.