In late July, I was in Old San Juan Puerto Rico on a cruise excursion. I wandered into the store and was greeted in a very warm and welcoming way. The store owner and his staff took time to show me pieces of jewelry and I was very interested in an Aquamarine ring. I wavered back and forth and finally chose a ring without the sapphires. I got the ring home, was not satisfied, and contacted Mr. Ben via email. He responded right away, said he remembered me, and even though the ring I initially chose was complimentary sized to fit my finger, nonetheless, he offered to exchange the ring for the one with the sapphires! Needless to say, I was delighted! I live in Texas and have no immediate plans to visit Puerto Rico. So I had no real expectations that Barlovento Jewelers would consider my concerns. But they exceeded my expectations. I myself am a former business owner and dealt with the public daily. I can truly say, that although this business is small and quaint, the service and quality of what they offer cannot be measured. It is immense!
I got my ring today, less than a week from when I returned the first one and I am extremely satisfied!
I believe good businesses when offered the opportunity to satisfy their customers will do so and Barlovento Jewelers is not just a good business but a GREAT ONE!
Thank you so much,
Sincerely,
Inez Clark, Esquire read more