This location has three floors. It is one of the larger stores compared to other locations. Don't let the narrow, limited spaced second floor fool you. The third floor makes up for the lack of space on the second floor, and extends deeper than the first. Service is fair, the selection of books are extensive, prices are great, especially if you are a rewards member. I don't like that the cafe and restrooms are on the third floor. Not convenient for people with wheelchairs or strollers. It is one of the bigger Barnes and Nobles, but parking here is a hassle. Plan an additional 15-20 minutes to get a parking space. read more

Came in not having a clue as to where to find some books on a particular floor-this bookstore is humongous. Like really, you can park a small planer to in here! Nicole was the customer service All-Star here spending way more time than one would thought they were entitled to get, particularly amidst these crowds. that's it, the crowds look like they're constantly in motion and moving around. I'd highly recommend this Barnes and Nobles. Nicole is a credit to the B&N brand! read more

Barnes & Noble - Newspapers & Magazines Near Me - Los Angeles, California

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We love Barnes & Noble, all locations. During our visit on a Saturday we visited the Barnes & Noble at The Grove. We were looking for specific books. According to Barnes & Nobles website they were available at this location for purchase and pick up. Sure enough all 5 books were available. Barnes & Nobles have excellent customer service. We were greeted and asked if we needed assistance several times. Thank you to the gentleman (sorry we didn't get his name and he was Asian) at the comics and manga section who helped us find 3 of the specific books we needed. He was awesome. He even spoke to us about Marvel, DC and BRZRKR comics. On the third floor they had a table full of Wicked books which my child likes and we picked up one. They also had a spot set up full of books from different designers. My favorite section of the book store is their Art and Photography. They have such a huge and great selection. read more

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This bookstore is absolutely awesome, especially when it comes to literature - hands down the best one around! The place is super spacious, the staff are really friendly, and you just can't wait to go back again！ read more

We went to Rocky Kanaka's Sitting With Dogs book signing at Barnes & Noble at The Grove and it was such a great experience! Charlie had the best time meeting other pups, and we all left feeling so inspired. My mother-in-law was especially moved -- she's now planning to volunteer at a local shelter Rocky's message about compassion and rescue really hits home. read more

Barnes & Noble - Newspapers & Magazines Near Me - Los Angeles, California

Just met Charlie Sheen at his book signing and I'm still grinning from ear to ear! The man knows how to make an entrance and leave a lasting impression. Got my signed copy of his memoir and can't wait to get into the wild ride that is his life story. read more

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I'm currently waiting in line outside for a cd/vinyl signing that was scheduled 5-6:30. This signing was clearly oversold and there isn't much remorse for it. Everyone is showing up at 5 just to be told to check in with your letter and your scheduled wait time. Your wait time is just to line up and not even go in. Stop hosting events and book signings like this if you're going to make people wait outside and outside of the events projected time window. My time to "line up" was 6:50 and I arrived at 5.... How does this make sense?! Nobody has 3-4 extra hours just laying around to get into an event like this. (This is the Micheal Clifford signing from 5 Seconds of Summer) read more

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I went back to this location and I must say, it's a beautiful, spacious bookstore! It's almost like you're in a museum. They really made it nice when they modernized it with the shelving, signage, and refreshment area. I wish this location could be uprooted and put in my B&N location in my area! I like the magazine section and I see it's now way up on the 3rd floor in the very back, but I really like the way they arranged the shelving. You see an endless amount of books. It just keeps going and going! One could be here all day relaxing and browsing! read more

Love this location. It's huge and very well organized. It also had the book we were looking for. The staff wasn't the friendliest but they found our book quickly. read more

Barnes & Noble - Newspapers & Magazines Near Me - Los Angeles, California

Let me start off by saying I love Barnes and Noble and I'm thrilled they've made a comeback in the past few years. Barnes and Noble at The Grove has been my go to location since moving to LA in 2011 and I loved it. Then in the past year or so they decided to remodel. I thought..great..a fresh look. But the new look and organization is chaotic to say the least. The checkout on the main level is at the back of the store which means to leave you have to go through what looks like a pinball machine of tables and shelves not to mention people just to get out of the store with your purchase. And the way they laid out their store is like someone made stacks of layouts, tossed them in the air and went with what ever fell to the ground. There's no rhyme or reason. Mystery on one floor, Sci Fi and Horror on another and on different ends of the store. At first I thought it was temporary due to the continued remodeling but nope...this is it. It's so difficult to find anything you're looking for without asking for help. And when you ask for help even the staff have no idea. I go up to 3 where Mystery used to be. Can't find it so I go down to 2. Spot a team member. "Excuse me...where is Mystery?" "3rd floor." I must have missed it so I go back up and go around the 3rd floor twice. Nothing. "Excuse me...where is Mystery?" "Down one level." Whoever designed the remodel turned what was once a relaxing place into an aggravating experience. The level I was on and asked a staff member read more

Shopkeepers here have always been very kind and helpful whenever I've had questions for them. Sometimes they get really busy given the location and size of the store but I've never felt like I received bad customer service here. Selection here is pretty great. Probably 9 times out of 10, I'll find exactly what I'm looking for -- even more lowkey books sometimes. Of course this isn't an online shop like Amazon that has almost everything in the world but if Barnes & Noble carries what you're looking for and it's not in stock, the shopkeepers are happy to order it for you. Now about prices, we live in a time when inflation has risen and things are more expensive everywhere. Yes Barnes & Noble is a chain but the overhead of keeping staff and a neat physical space will inevitably make your book purchases here more expensive than other places. Usually I do find that Amazon or other websites will carry books I want for cheaper but whenever I'm in the area and need to scratch the itch for a book I've been wanting, I get it from the physical store. read more

Service at the cafe was god awful. The "cafe" is extremely UNPROFESSIONAL. I ordered a beverage and pastry and multiple people who ordered after me received their order before I even got my beverage. The guy in the front said he was going down a list and when I finally get my pastry it was not my order. Turns out they gave my food to someone else. When I asked for a refund he claimed he couldn't give me one without my receipt. Shocker he never gave me a receipt. This place is garbage. Save yourself a trip here get a book and go to la la land or an actual Starbucks in the farmers market. WILL NOT BE COMING BACK for the food at least. read more

While exploring the grove I saw a sign indicating a Barnes and Noble with a Cafe. I had hoped to look at a book while drinking a nice cold cup of coffee. To my dismay it was closed due to renovated The staff looked very exhausted and distraught. A textbook picture of demoralized. I even heard one of them say "There is no reason we should even be open." I can't help but agree especially with the place being a construction project with no bathrooms. These are all signs of very poor leadership from the top I am aware bad management will try and blame what is their problem on their staff. Motivate your staff pay them what they are worth and give them a raise. The book store should not be the most depressing place in the Grove. In some months when renovations are done I may return and give an updated review. read more

I'm writing this in the hopes that everyone is made aware as well as that it may cause change in policy. Parking validation now expires and is ERASED after two hours. If you get a 2 hours validation when you go into a store, but you stay for 3 hours, you now pay for ALL THREE HOURS instead of the last one hour. The store is blaming the Grove parking systme, and the Grove concierge is blaming the store - no one is defending the customer. The B&N cashier said that the parking system changed and now customers are geting charged. I talked to the concierge at The Grove and they had a prepared statement that was lawyerly and cagey - and BLAMES the STORES. "We have been informed by the stores that the validation will expire" and it doesn't acknowledge that the policy has changed or that the policy is hostile to the customer. This is like if you have a problem using Microsoft Word on your Mac laptop - and Apple says it's Microsoft's problem and Microsoft says it's Apple's problem. read more

Three stories of books, games, movies records... basically heaven! I came in looking for a specific i book, I went to customer service and Tony helped me out. Found the book I was looking for and recommended a few others he thought I would like based on my reading interests. I came for one book and left with three!! Tony was amazing and clearly passionate about his job. Great experience and happy to see the book store is thriving :) read more

So happy to see a bookstore. Okay it's a mass market one... But where I live you have to drive pretty far to find a bookstore! My friend and I enjoyed this 3 story book & gift wonderland spent a leisurely hour or so wandering around touching and feeling books with paper... Oh the joy some youngsters may sadly never know?! Great location at The Grove. Very nice children's area (like all B&N). Also like most all B&N there is a cafe inside near the clearance racks. Really good selection of books. read more

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I visited this bookstore awhile back when it was under heavy renovation and I honestly must say that I couldn't have been more disappointed and frustrated, not due to the renovation itself, but because there wasn't a single place to sit down, in the entire store, and the bathroom was closed as well. I was so annoyed that I vowed to never return because I felt the least they could have done is to provide a little comfort for the shoppers. I returned. Today. I was hit with a pleasant surprise. As soon as I walked through the door I was hit with splash of trendy, beautifully presented decor and ambiance. It was an entirely different place! A whole new store. I believe they're still fine-tuning the place but it seems to be happening without too much inconvenience to the customers. "Way to go" B&N. Good job. I will most definitely be back. Oh...I almost forgot. I love the café. read more

I have had an amazing experience at this store! I came in for a Q&A for Cassandra Clare and unfortunately had broken my ankle a few days prior. While I was supposed to be in standing room they offered to bring a chair into the standing room area and then when a few people didn't show up were able to move me up to the seated area. They had amazing customer service and were super helpful! read more

Barnes & Noble - Newspapers & Magazines Near Me - Los Angeles, California

I picked up two books & drove from Pasadena to the Grove. When getting home I find one of my books was damaged. I updated my review because after calling customer service they told me I could not get a new one shipped to me because I picked it up in stores. After talking to one of the customer service managers Cheryl she was so rude & not offering any help. She stated because "I didn't look at the book before I drove home" it was my error. I asked if there was someone who could override the system? She said no I asked if the location I picked it up from could ship me a new copy she said "Idk you'll have to call them" Why am I having to provide solutions to a error that was done by your company. Cheryl girl what do they pay you to do all day Then after calling the grove they where easily able to ship me a new copy within seconds (5 stars for y'all now ) when it took Cheryl ( YAS I SAID HER NAME 4 TIMES I HOPE SHE GET IN TROUBLE ) over an hour with a really nasty attitude & no results. Thanks to the workers at this location but I won't be supporting Barns & Nobles anymore. Cheryl wildin read more

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They matched the price I found online at the store which is pretty great and everyone was super kind. So A+++

The place was renovated pretty well and had a great floor plan. However, the staff was rude and made me felt like i was bothering them. It was not just one but 2 staff gave me hell of an attitude. I bought a coffee per usual and the barista were nice. I didn't asked for the receipt since it's another trash that i don't need. When i'm about to leave and asked where can i validate, the guy i asked seems made me feel like i asked a wrong question and he directed me to the cashier. I went to the cashier a bit irritated since i never experience such hostility from this store before. I got in line patiently and when its my turn, i asked for ticket validation, she told me only if you're a member or bought something from the store. I smiley pointed at the coffee I'm holding. She started to get irritated and asked for the receipt which i don't have ,and gave me a big sigh and a speech "i'll do this for you, but next time...". Mind you the cup has a barnes & noble logo, so i don't think a receipt is needed for a proof and just a COMMON SENSE will do, but i guess COMMON SENSE ISN'T THAT COMMON AFTER ALL. I asked why is everyone being so rude, she then shrugged her shoulder and says it's the new policy. I worked in a service industry for a while and you don't have to be hostile towards the customer to relay the new policy. Coz just incase you guys don't know, we have no idea what are the policies the store implemented. It's a nice newly renovated place and location, but customer service needed to be recalibrated. read more

This is sooo Awsome! I've never seen such a huge book store. There's a section for ALL your needs. Calabasas .CA has kids corner tues and sat mornings. There's a section for workout books, cooking and much much more.and OMG there's a STARBUCKS!!! Wow. read more

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Always a great place to do meet and greets. However some of the securities there are just rude and over do it. But some of the staff are extra helpful and go the extra mile. Get there early for the bigger events. Overall awesome place for book signings. read more

Barnes & Noble - Been in line since 1:30am! Crazy kids! - Newspapers & Magazines Near Me - Los Angeles, California

This B&N hosts celebrity book signings all the time. The employees at this location are pretty nice about giving out "event intel" (probably because they do it so often)! I've been to a few of their events... a handful of cookbook talks/signings, kids' events, and one musician meet and greet.... all pretty good experiences! We pay $25/year for B&N membership because we buy books often for ourselves and for gifts, so we pay off the annual fee easily. It's nice to get priority in line for events also. Bookstores are sadly a dying breed... So all the more reason to visit often! This is probably my favorite B&N in LA. Follow them on FB for all their latest events news. At the time of this review, they post updates and info pretty often! read more

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I had high hopes for this store. The 3 floors are not necessary. You walk in and there is movies and CD to buy. 2nd level had a few shelves of books and clearance bins, but nothing much else. The top floor is what a typical Barnes and Noble looks like. They were setting up a book signing. I loved the game section! It was quite big and organized. My main beef was the checkout process. I tried to check out at a Cashier, and they told me the only checkout was at the Cafe 3rd floor or bottom floor. What is the point of other checkout counters if you cannot checkout there?? The customer service was decent. When I walked in, the staff was quick to ask me if I needed help finding anything. Very friendly! Overall, a nice store, but I was expecting a better layout. They could have utilized it in a more efficient way. read more

What's that? You don't buy books anymore?! They're too heavy? What is wrong with you? Here are five reasons to buy a real book from the largest Barnes & Noble I've ever visited. It's a three-story monument to the printed word! 1. You can meet your favorite authors AND ask them to sign your book! (They might draw you a heart if you're lucky.) You can't get anybody to sign your reader. Well, I guess you could... 2. Books don't need batteries or cords. Open one. It's on! 3. Hardcover books look great without their dust jackets. When they're not being read, they add effortless decor, romance and texture to any room of your home. Can you imagine Versailles without books? 4. You can wrap a book, and give it to a friend. You don't even need a special occasion. Make an ordinary day special! They'll think of you every time they see it. 5. Little ones can either cuddle with their favorite book or put it under their pillow when it's bed-time. (I still do this.) While you think this over at 9:00 am, you can grab a coffee and a muffin at the third-floor cafe. Why was I there? I went to pick up Ronda Rousey's Autobiography and get it signed. I'm pretty sure she gets in shape by lifting books, but I have to finish reading her bio to be sure. Pro tip: Barnes & Noble have A LOT of book signings at the Grove location. If you have a favorite author/friend who signed books here recently, there's a good chance that you can still find signed copies on the shelves. read more

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I came here tonight 1-23-20 and I was having coffe with my friend we started to look into the taroo cards and we choose a couple we sat on the table to review them when I was approached by employee who asked me if I was ready to pay ?mind you I'm having coffee with my friend , at the Starbucks then I replied no I'm not ready to pay but I'm going to buy these , he left and then 5 minutes later the other employee came by asking if I was ready to pay to which myy friend and I responded and said we are not ready , Then a woman approached me aggressively saying if I'm ready to pay or what and I said I'm getting these and then she said well pay for them or put them back I said I'm not ready to pay them this woman a stood over me trying to intimidate me and said well i ll stand here until you pay for them , ...... listen I'm going way out of my way to even rigger this out , this is the most ridiculous thing that I have had to experience in a place where every pErson is ready aNd lookinG Aaron books I am being singled out why because I'm black ???? This was a complete bs and it's not a good way to run a business I will never come here again Ever read more

I'm in love with this location. The store is huge and super clean...Starbucks also validates your parking! read more

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Just went to a book discussion for Julie Andrews and had the absolutely worst experience with the bookstore. The employee in charge of check in had no idea what was going on. Additionally, they set up 100 chairs for the 300 people they sold tickets to despite having extra chairs. They got upset that people were early to the 3rd floor venue so they announced check in was on the 2nd floor causing a mob of people running down escalators to try and be first. The employee was unbelievably rude. I will never go back here. read more

I always have a great experience at Barnes Noble. The customer service is always excellent. I was looking for a book for my book club so I ask the staff member Tony H and he was so kind to take us to where the book was. He then suggested two books and gave us a small summary of the book he was so knowledgeable that I was convince and got 3 books. I will come back and look for tony for more book recommendations. read more

This is like the super B&N located in the Grove! One of the biggest and best bookstores I've been to with great events all the time. I love to eat at Farmer's Market, get some sprinkles cupcake, maybe watch a movie, then hang out at this bookstore. My favorite section is the third floor where they have all the literary novels and science fiction and fantasy. Such a great selection and feel like I can stay there all day long and never get bored! read more

Barnes & Noble - Newspapers & Magazines Near Me - Los Angeles, California

I love this store. It is the place I go to buy books. You can travel anywhere in the universe through a book.

Awesome and amazing. This place is three stories! There's a secret coffee shop on the third floor. I get too lazy to walk around cause it's that big.. but in a good way. This place has vibes too read more

We came to bring a young family member to purchase a book but us two adults drove separately with the same intention to purchase a book and we did so. While upon paying, the cashier had a attitude which was quite rude. We asked to validate and while doing so he turns to the second party saying you have to make a purchase to validate (which we did) then proceed to say "I guess I'm assuming your with them?" With sass. Like of course we were with them, we were all in a transaction together and talking. Try to get employees that don't have to be rude. Also, they didn't even end up validating. read more

Amazing store! All the books are organized. Workers are helpful and the location is great. I really enjoy stopping there for books. A lot of educational material as well. read more

When tear last night then your lots of times but never really enjoyed it so I was always with someone the toy section I have to say is unbelievable I love the Harry Potter sectionthe staffis very knowledgeable they're very kind And very eager to help you the find which are looking for which I really liked so forever alone in wanna just get away I would definitely go to Barnes & Noble get a latte upstairs at Starbucks and and just enjoy thank you for the wonderful experience read more

***This 3-story Barnes & Noble features a good variety of books with an especially strong selection of film books; overall, this is a good store though it can be a pain getting to this store and getting out of it during peak shopping times since The Grove can get incredibly busy on weekends and during the holidays*** The Grove has its own pay parking structure; parking is free for the first 90 minutes. read more

The employee I spoke to on the phone was so rude!! I was inquiring about the Shay Mitchell book signing later today, and asking how one goes about acquiring a wristband for this event. Yea I get it you've probably received many inquiries about this today already but guess what buddy, deal with it! That's your effin job! If customers questions annoy you maybe go into a different line of work, if anyone will hire you. In any case, he became really curt with his responses and had to audacity to hang up on me as I was thanking him! What a douche. FYI, I'm pretty sure his name is John so yelpers be on the lookout! It really pains me to have to leave such a negative review, as booksellers are a dying breed and I do love the Barnes and Noble brand but the service I received is simply unacceptable. No wonder people are choosing to buy their books online. read more

Always delightful experience which internet shopping cannot beat. As there is such a plentitude of wonderful pieces there I was occasionally late with my selection and was still stumbling after closing. The personnel, like Ben and other guys, always took it as normal and welcomed and were highly supportive, professional and friendly. Thank You, Barnes & Noble people! read more

I like this B+N location. The people that work here are really nice and professional and whenever I put a book on hold it's always there for pick up and they notify me via text message. It's great service and a huge selection. read more