I've been going here for years and absolutely love the staff here. Very friendly, attentive and…read moreprompt. Dr Haddix is a top notch family dr that takes his time to listen during your scheduled appt times. Dr Dicken and Lindsey are great as I have seen all of them. They all want to make sure you get the best care/treatment possible before leaving their office.

If you want to be treated like a number instead of a person, this is the place for you…read more Receptionists and nurses are not that friendly, attentive or outgoing. Dr Dicken is the friendliest person there but if you talk too much he'll excuse himself from the room "for just a moment" and then a nurse will come in and say you're all set and ready to go. Today, one receptionist was complaining to another about a patient for all to hear.

Capital Family is always quick to see us when we need to get in, friendly staff, organized, and…read morequality care by an excellent team of doctors, nurse practitioners, and nurses.

Absolutely horrible experience with their nurse practitioner, Cindy Hanes. I went in simply to have…read moresome lab orders written, with the only request to have the order split up as I have a phobia of blood draws. My appointment was with Cindy Hanes, and she was incredibly condescending and disrespectful throughout our conversation. When she wrote the lab order, she didn't include certain tests that I (and my previous physician, as I tried to explain to her) requested, but she completely ignored my request to split the test and wrote everything in one order. When I asked her to re-write the order, she said to me (literally, her words) "you can take what I gave you and leave". There were two other nurses standing nearby, and the look on their faces told me that they weren't surprised that this lady said what she said; obviously I'm not the first person to have this experience. I'd strongly advise anyone going to this facility to avoid this lady, as she was by far and away the most unprofessional, and downright rude, health care practitioner I have ever encountered.

My hunt for a family doctor started in Lexington, but I couldn't find a solid physician who was…read moreboth taking new patients AND had availability in less than 1-2 months. Since I travel to Louisville with moderate frequency, it's no problem to have a doc there. Wait time for new patients was 2 weeks, below average of other places I called. The main thing is that Dr Gilberts took her time and didn't rush me out. We had engaging conversation and she easily established trust. It was frankly the first time I did NOT feel like another faceless copayment. I felt human and like she genuinely cared about the outcome of my health. Needless to say I highly recommend Dr Gilberts and I am excited to have finally located a doctor that understands me. All other neurotic hypochondriac entrepreneurs and professionals will feel right at home, just like me :)

I've been a patient here for over 10 years. Laurie Garner, the PA for Dr. Hutchinson, is really as…read moregood as it gets. She's attentive, *listens* to me and I know she genuinely cares for my well-being. I am transitioning my children to Laurie's care as they turn 18 and move away from their pediatricians. Really like it here. Hint: if you don't want to spend a lot of time in the waiting room, try to get a morning appointment. My wait time increases as it gets later in the afternoon/early evening.

Been a regular for several years. Very thorough, friendly, great nursing staff, recommends urine…read moreand blood tests at regular intervals. Detected irregular heart rhythm, did EKG in office, sent me to hospital immediately for previously undetected aFib. Feel I'm in good hands.

Some of the staff are certainly not that friendly. Not outgoing and no personality. They also can…read moreget very snippy if you question them. Also, they only offer the minimum services. You have to ask for the rest. Had a physical examination and was not offered a mammogram. My husband was not offered a prostate exam. We are both elderly and these are exams that we should get at least once a year. Why do we need to ask for it? Also, women are not treated equally as men. We have been going there for several years and my husband gets to see the doctor directly and for the last two years I've only been able to get a nurse practitioner.

Wish I could leave 0 stars. One of the most unprofessional, rude inconsiderate doctors offices…read moreever, have been using for a few years and the service gets worse and worse. Almost impossible to get an appointment and if you do, the staff is extremely rude and treat you like you are seeking pain medication or that you aren't actually suck or having a problem. Super judge mental which makes sense being in the town it's in, will never be back to this place again, do yourself a favor and find a doctor that will actually treat you instead of just giving you some short term fix for the issue you're having like they did for me.

I was there today with my parents who had an appointment at 3 pm. Upon arrival they told them the…read moreDoctor was not going to be in all day, literally. No one called them to let them know, not only that but the lady at the check in counter, who was not only rude but admitted to the fact that they already knew since early this am that the doctor wouldn't be in. Such a lack of consideration of someones time, and even more infuriating since they are seniors. Is amazing that they will call, text, email to confirm an appointment but won't even give the patients a call to cancel one. Absolutely horrendous experience. DO NOT GO!

Dr. Ashley Johnson is fabulous, she helps you understand everything and is very caring and doesn't…read morerush you through your appointment, She does everything she can to help you and follows up with you. I love being her patient. I also love her nurse Tammy she's great and very caring and helps you throughout your visit, She also helps you if you call her and she will call you back. Donna at the reception desk also goes above and beyond to help you in anyway she can.

Very impressed with Dr. Cooper. Grew up under the care of Wheeler. Highly recommend. Great nursing…read morestaff. Was in town visiting family and was given an appointment within 24 hours when our son caught a virus.