WORST SERVICE EVER! EXTREMELY UNPROFESSIONAL and do a TERRIBLE JOB!!! See below for a list of…read morecomplaints I sent the owner, and never got a response.
Brittany,
I cannot tell you how disappointed I am with Miracle Maids. Not only was the service not up to par, the entire process was truly a nightmare. I have outlined a high-level overview of the issues and will file a formal complaint with the Better Business Bureau unless we get this resolved. Additionally, I will write unfavorable reviews if you, as the business owner, don't take responsibility.
1. I was told the maids would arrive between 11am - 1pm. I informed you that the previous owner was moving out first thing in the morning and not to arrive before 11am. You sent someone at 9am, which started the day off on the wrong foot. You then said you would send them out at 2pm to clean carpets. At 5:29pm, I still had not seen the carpet cleaner. I called you 3 times and texted you. Finally, Ashley showed around 6pm without ANY communication from you.
2. On June 2, a new girl, Sara arrived. She said Ashley would be joining her soon, but when Ashley arrived, she left. ALL she did was the master bath. In the master bath, she did not wipe down the drawers, clean under the sinks, baseboards, etc. When I questioned her about it, she said that all you had given her was a simple checklist. I told her about the move-in clean and ALL of the boxes I checked. She said she'd never seen that form and was given no direction by you, the owner. UNACCEPTABLE when someone is paying for a move-in service.
3. When Ashley showed, she brought her teenage son who had absolutely no clue. This is beyond unprofessional on Miracle Maids' behalf and is unacceptable.
4. Around 5pm, Sara showed back up to take after photos. I've attached the "after photos." The vents still aren't done. Drawers have not been wiped out, many baseboards are not done etc etc. Ashley was doing her best, but it is too much for one person. Yesterday afternoon, I actually jumped in and started cleaning. SERIOUSLY????
5. Around 5:15pm, you sent Ashley a message to pack up and leave, even if it's not finished. WHAT??? Why would you, as the owner, not communicate directly with me if you're pulling crew?
6. Sara showed back up around 6pm willing to help, but it was pointless. There was still so much left to do. She said she had never been trained and had no idea what a move-in clean entailed.