Kristin and her skillful staff were successful in obtaining a settlement well above my expectations. Everyone in the office was courteous, professional and knowledgeable. Emails and phone calls were promptly returned. Kristin and her exceptional paralegal assistant proposed several brilliant strategies along the way, resulting in a positive financial outcome for me. In addition to Kristin's legal proficiency, I benefited from the atmosphere of encouragement and compassion I experienced during some very dark days. read more

Ms. Long was without a doubt the worst part of the experience of my divorce. She took my money then proceeded to ignore me for a month. When I finally threatened to fire her she filed the paperwork I had supplied then proceeded to ignore me again. She ignored me for so long that my ex and I decided to muddle through on our own. Then when I did fire her she quickly sent me a mostly cut and paste divorce settlement agreement that was largely incorrect (with the word DRAFT all over it so i couldn't file it) and billed me more than my remaining retainer amount. Save your money and go with someone else. read more

I love this law firm more than words can say. Kristen Long has been my lawyer for three years now in my child custody case. I feel that she is very understanding and helpful in a time where I felt hope was lost. I truly believe that she will fight for you until the end. I am so thankful for her services and so blessed to have her as my lawyer. read more

I have to admit that I have fallen into the same situation as Robert F. and Mrs. S when I retained Kristin. Yes, I one star is far too high of a rating. I had her retained for 9 weeks as my attorney and she didn't even send the paperwork to the courts signing on as my attorney. The only thing she did quickly was run my check to the bank. After that, she disappeared for 4 weeks. Did not respond to emails. She finally responds with 11 questions and half of them were already covered in the initial interview. After I responded with answers, no confirmation that she received the mail and she disappears for 5 weeks. I email for two weeks and left several messages with Allison and never got a call back. Then she sends me some documents to review that were nothing more than boilerplate documents that she claimed "took so much work to prepare". I tried to work with her and try to establish weekly phone calls to keep the progress of the case moving but she failed to respond. As a word of advice - shop around. There are far better attorneys out there that understand the meaning of professionalism. read more

I am updating my previous review but still 5 stars. I would give more stars if I could. I thought my case had ended in January, but just like the last 6 years, I was dragged back to court again. I have felt bullied and intimidated for years in this confusing family law matter, that started as a paternity case and has included restraining orders, custody evaluations, supervised visitations, and then crazily evolved to a "grandparent's rights" case. Attorney Kristin Long and her team went to court with me, not only as my representative but as a person who helped me feel more safe and confident then I ever have with other lawyers over the past years. She was very professional and focused on what was important when the opposing party tried to distract from the facts and reasons why we were in court. She made accurate, honest and strong arguments for my case and referred to relative case law regularly, which seemed to be appreciated and respected by the judge. When you have to face someone in court who is so intimidating, who has unlimited funds, and who is relentless in doing anything to drag you down, you need someone who will be STRONG for you. With Kristin Long I had that. Even though I also had the law on my side, and an extremely knowledgable judge, the other party was very deceptive. But my case is finally OVER!!! An enormous weight has been lifted from my shoulders and the fear I have felt for years of what this person might do to me and my family is finally gone. I thank Ms. Long for her professionalism, her patience, her kindness and her strength in the courtroom. A huge thank you to her paralegal Deborah. She was so helpful and supportive. Also a thank you to the front desk who was extremely kind and helpful as well. Thank you, thank you, for all that you've done for my child, my family and myself. read more

I completely disagree with Mrs. S. I retained both Stephen Grant and Kristin Long. I found both very professional and attentive. They both went above and beyond explaining processes and what to expect. I felt like my case was a true team effort and I participated every step of the way. Their attention to detail is unsurpassed. read more

I hired Kristin Long in Aug of 2016 to finalize my divorce by getting jurisdiction terminated after an initial judgement in 2010. We had a great first meeting and she had convinced me that it was time to take off the gloves, file motions and possibly go to court. I felt confident that things could get resolved by end of 2016, so I plunked-down a $10k retainer, and we agreed that I would send all the background material to-date so she could come-up-speed and start filing motions. That is were the difficulty started. The meeting was on a Friday and I sent the material the following Sunday night, but heard no acknowledgement after a few days, so emailed and called, but nothing. Finally, heard back from her about a week later asking me to send all of the material. This initial interaction would turn-out to be characteristic of our interaction from that point forward. We would agree on a plan and nothing would happen and there were always excuses of being in court or working on other cases. She would also ask me the same questions over and over again, such as who was my ex-wife's attorney. This particular question seemed so odd to me since my ex-wife's attorney was a close friend of hers. I started to worry that either I was just not important enough (read as not enough money in my case) or there were some other serious underlying issues. The situation became pathological to the point of the last straw which was when she thought I needed an asset tally of who-gets-what, but I had already long-since done this and long-since provided this tally to her. I specifically asked her not to spend/waste time on this, but she did it anyways, and it ended-up not even being an accurate representation, thus useless. Finally, I told her (voice message) that I was suspending her services and followed-up with an email about my disappointment with her. I'm not even sure if she saw my email (she frequently did not see my emails), since she responded with a separate, upbeat email wishing me luck. On top of whatever else she did, which I would be hard pressed to enumerate other than reviewing my case, she charged me a few thousand dollars for that useless tally. Turns-out that I was able to resolve things using the the existing mediation channel that my ex and I had going, plus I used a different lawyer to help me pull the mediation strings. Ironically, if Kristen was actually fully engaged in my case, there would have been motions filed, the gloves would have come-off and who knows what would have happened; but, if this did go the filing-motions route, given the lack of engagement that I did experienced, it could have been a disaster. Word of warning (if you don't already know): legal representation is a business first, and do not necessarily have your best interest at heart; so, buyer beware. read more

This business is now located at 311 Soquel AVE #100 in Santa Cruz Would give zero stars if I could. Understand that I'm not a former client who's mad because I lost, I'm actually a former client who got fed up with the ignoring and refusal to get back to me in a timely manor and for being charged for things that were never done!!!! My case is a family law custody case. This business looks all shiny and great on the outside, and boy do they do a great job of luring you in.... but once they have your retainer you have sipped the Koolaid, you might as well just roll over and let the other party have the win. Stephen Grant says "don't hesitate to call me if you need anything!" LOL ya right. Kristin Long was my lawyer and promised me she would help, she understood and seemed great. That was the first week. She promises to ask for fees to be awarded, to return my emails/calls within 24 hours..... all the things you would expect, then BAM! nothing. She would often leave town for family stuff, Steven and her assistant were always busy and never returned calls... even when it was an emergency and my child was in danger (sheriffs were involved) She really doesn't care about your case unless you are a cash cow to her, I apparently was not. The bit that pushed it over the edge was that decisions were made on my case and for my court dates without Kristin and Deborah consulting me! ? what?? unreal. So after getting my bill and noticing she was charging me for things she never used and failed to do I fired her. She doesn't follow thru and she doesn't really even know Family Law codes. She has no business dealing with custody issues. Take it from me and run away. DO NOT HIRE THIS FIRM. You are better off with ANYONE ELSE. seriously. They are bunch of swindling snake oil salesmen that will steal your money. read more

I hired Kristin Long to represent me in a civil harassment case. She did an amazing job on my case. She was extremely well prepared, was brilliant in the courtroom, and won my case handily. Kristin was very easy to work with, and gave me excellent advice along the way. I would recommend Kristin Long without reservation. read more