Called to schedule someone to come out two weeks ahead of time to cut counters to fit new…read moreappliance. Called the morning the service was supposed to be completed and confirmed that indeed they had me on the schedule between 1-3pm. Called at 4:20pm that day and was given excuses that they weren't going to be able to do it that day. I understand things happen, but nobody ever called me. They stated someone could come out the following morning early to squeeze me in prior to 8am. At 830am the next day I called and was told "I'm not sure why someone told you that." There's nobody here that can do the work. "Our normal guy is at the dentist and we have nobody." I can't speak for the work they may do, but good luck getting anyone to come out. Ended up doing what I needed done myself. Terrible way to do business.

We went in on a Saturday to pick out a remnant slab for a bathroom vanity. They weren't able to…read moretake our order that day but asked us to come back Monday. We walked around the showroom and the yard and found a slab that we wanted to use. I came back that next Monday and told Heather I had picked out a remnant and needed to place an order for my vanity. She was rude towards me when I told her I had already looked at the sinks and knew I wanted a white square sink and had a remnant I needed to hold. She told me that they were busy with the Parade of Homes and that it would be a while before we'd get ours installed, which was ok. She argued a bit when I tried to explain the number of holes we needed for our faucet and I said I could get the template from the car. Apparently that was not needed. I decided just to explain it to the guy who came out to do the template later that week. I called back 8 weeks later and got put on the schedule for an install for 10 weeks (7/31/17) after our initial template was measured. They were supposed to install from 1-2 pm, so I took a late lunch to be there. At 1:10 I received a "courtesy call" that they were stuck on another job and it'd be another 2-3 hours. I asked them to call me 30 min before they'd arrive so I could get back home to meet them, which they did. I was annoyed that they couldn't have called earlier since they knew they'd be late and that I had wasted part of my day to leave work for nothing. The actual install was quick and they were nice. They gave me the invoice with the remaining balance and I wrote a check which was cashed a few days later. I received a call yesterday (8/16) from Heather who asked when I was going to pay my balance with an accusatory tone. I informed her that I wrote a check and it was cashed a few days later. Her tone was just very harsh as she questioned me and implied that I did something wrong. I did not receive a follow up call to tell me that she made a mistake or that she apologizes and corrected my account. I wasn't going to write a review at all until I received her phone call yesterday. I will not be using them again and will tell anyone who is in the market for their products to find someone else. I had also left a Facebook review on their page, but they've now disabled the reviews there since they had 2 negative ones and a glowing review from a friend of Heather's.

Tyler R. did an AMAZING job on my shower! Customer service…read morewas superior, he was very comforting and good at explaining what was going on. Nonjudgmental as I am a single mom, which I appreciate, and he was also pet friendly, so I love that. Really sweet team member. Thank you again; Summer Goebel & family

I will start with the good. Our installer worked very hard under difficult conditions. He took the…read moretime to provide personalized service and ensure our satisfaction. I should take time to explain the three stars. This is an overall score. The installer and office personnel worked with my wife and I to keep the project going, they deserve 5 stars. So why the 3 star review? Errors in the materials ordered for the project and details presented in the contract and finally it has been 13 days since the begining of the project and I am waiting an additional 24 hours for caulk to cure before I can run a leak test on the plumbing, then I can use my shower. Things go wrong mistakes are made misunderstandings occur. But explaining what the contract says is the wrong way to apol0gize for the inconveneince. I would use bathfitters again but, not the same representative.

Bathpro in Evansville is NOT the place to go for ANY project!! Not only will you have TERRIBLE…read morecommunication throughout the entire project, your technician will not show up the day of installation and then when rescheduled show up late and damage the house during the process. Then they put you on the back burner to keep making money and don't communicate again after coming to take pictures of damages done. The office manager NEVER reached out to us first. I ALWAYS had to follow up and try to figure out what was going on. It has been terrible and I do not wish this experience on anyone. $8900 for a bathtub and the caulking was not printable, incomplete in areas, not smooth and straight, no cleanup done. There was drywall mud in my carpet. Just terrible!

Bath Pro Evansville was very informative and professional with assisting us with the selection of…read moreour new walk in shower. The installer was professional and very tidy with our installation. Our installation was even earlier than what we anticipated. I would recommend them for this type of project.