The whole project went well from scheduling an appointment to the workman, Christian. Christian diligently worked all day for two full days to get the job done. He cleaned up after himself everyday. He's really an asset to the company. read more

Bath Fitter - General Contractors Near Me - El Cajon, California

I had Bath Fitter out of El Cajon franchise re-do a tub/shower area for a rental house in October, 2022. It was a one-day job. At the time I thought that was great, but now see that this one-solution-fits all was a mistake. This February, my tenant informed me that there were water marks developing on the ceiling directly below the tub on the second floor. I called my plumber thinking it was a pipe leak issue. They didn't find any leaks from the piping, so after checking all around the tub and toilet area, they surmized that it had to be coming from the seals around the tub/shower fixtures and/or the showerhead. They redid those thinking they had addressed the leaking problem. With mitigation and drywall/paint, that was $2,900. About a month later, the tenant told me the water marks were back. So I called the plumber to come out to see what was causing it. This time, they had to open a lot more holes in the drywall to see what was going on. Again, no leaks on the piping or plumbing. Finally, they saw that toward the back of the tub, there was about a 2-inch gap where the caulking had detached from the large acrylic panel wall. So when the shower is on the water was getting through there and then pooling down the bottom of the tub and onto the ceiling down below in the entryway. Supposedly, Bath Fitter has a lifetime warranty on the product. I called them up and got the run around time and time again. Their customer service is really bad. It was a difficult process to try to get them to just come out. They finally sent a tech out, and he saw the problem and told me that they would have to replace the panel but that he could re-caulk the line along the wall for a temporary solution. That is what he did and it held for now. So I called them up to get them to honor their warranty and get the replacement panel ordered and then installed. Then the problems began. They started dragging their feet and saying they didn't think they were responsible for the leaks. Anyway, after writing a letter to Corporate in Tennessee, they finally relented and scheduled a lead installer to come out. After looking at it, he said that they would have to custom order the acrylic panel and then come by to install. It would take a few weeks to get it made in their manufacturing facility. Ok, I thought we had this solved. Wrong. In late May, after a prior cancelled appointment by them, the lead installer showed up with a plumber. After about a half an hour, he called me up to the bathroom upstairs and then began to tell me they couldn't find the leak. I said of course not. It has been re-caulked by your tech. Then he said that he couldn't identify the problem so he could not offer me a solution. So he said that they would break the caulk line and go in about 2 inches and blow it out, triple check, etc. and see what they could find. By the way he described the process, I was thinking it would take a few hours. He kept saying they have a rail system that would prevent the leaking. Well, it did not in my case. I went to the backyard for about 15 minutes and when I returned to the house, they were gone. Nothing. I finally got a hold of someone later that day at the office. They claimed they couldn't get ahold of the installer and he wouldn't be in till the next day, so they couldn't tell me anything. Anyway, long story short, they refused to honor their warranty and all they said was it could be the roof or maybe a side bathroom window where water gets in. Nonsense. I made it clear we had recently replaced the roof and that as soon as it was recaulked, the water damage stopped. The bottom line is I am left with a bath/shower area that when the caulking fails, a large amount of water will leak into the walls and flooring/ceiling area. So I have no choice but to redo the bathroom at this point or just hope that I can redo the caulking every year on my own and hope it holds for another 12 months. It is a rental so I have to rely on the tenants to check it. The lead installer had mentioned they would take care of the drywall and paint this second time. Nothing. I had to call someone to come out and do that again. I am out another $2,300. So far, I am out $5,200 with this leaking problem. At this point, I have zero trust in this Bath Fitter franchise. In hindsight, I should have just gone with a typical bath remodeler that does the job right and replaces the tub. This acrylic wrap-around system didn't work for me. Buyer Beware read more

I have only gotten through the sales portion of it and contract signing. As well as design pick out of course. *Mike was incredible. Timely. Patient! And very knowledgeable. He was actually the only reason I did not get quotes from other businesses which I always do. I was very impressed by him. read more

Over 12 years ago, we had Bathfitters convert one of our high-side tubs to a low-rise shower with glass doors. Since it still looks new, hardware and all, we recently had them rebuild another one. This one is a corner design of translucent glass with a swinging glass door and is complete with seat, valet shelves, and "grab bars" all around. It is perfect for the elderly!!l The project was started on time and each phase was clearly announced, completed as advertised, and the jobsite was left clean. Every person we encountered from Patrick in sales, Karen in the office, Tony, Justin, Bill Sassas and Jesus in production, were clear in their intent, courteous, sensitive to our unique needs and 100% professional in conducting their portion of the project! It's a great looking, functional, and SAFE outcome. We strongly recommend Bathfitters! read more

Our installer, Christian, did an amazing job for us! He was knowledgeable, professional, and quick. The end results were amazing. His attention to detail was phenomenal. Thank you, bath fitter for a fabulous experience from start to finish read more

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Had a really enjoyable experience with Mike today. He was very patient throughout the design process and gave many recommendations that helped me make my choices easier. Highly recommend this company and can not wait to get my bathroom installed. read more

Patrick was an amazing designer and in less than 3 weeks we had my mother in law walking into her new shower! The install is truly a 1 day event! Highly recommend. read more

I was just thinking of calling. I now the senior shower and update would be nice. I can get a proposal and look into the options! read more

Bath Fitter - Now the kids are advertising in my area!! Great creative minds. - General Contractors Near Me - El Cajon, California

Patrick did a terrific job presenting your product which is why we decided to go with your company. No hard sell and very knowledgeable. There were a few issues after installation, but that's not unusual with any construction project. The most important part is how the company addresses those issues. The installer, Gabe was fantastic to work with. He was very considerate of the property and represented the company well with his friendly demeanor. Shelly who manages customer service, worked very hard to make sure I was satisfied with the entire project. She's very knowledgeable and a pleasure to deal with. read more

Bath Fitter - Shower - General Contractors Near Me - El Cajon, California

Misleading Sales Tactics I signed a contract with Bath Fitter the last week of May 2025, after a persuasive sales presentation that promised a fast, seamless installation and stressed that the materials used were standard and modular --but upon installation can be customized to fit my unique space. The salesman rushed through the signing of the contract and I insisted I get to go back and read the fine print. He reassured me that I would have zero issues and the project would be done by the final week of June, latest, 4th of July. Based on that information, I moved forward and paid a $1,000 deposit and an additional $5,551 for materials. However, after weeks of delays and no installation date, I chose to cancel the project. Only then was I told that the materials were supposedly "custom" from the factory and non-refundable -- contradicting what the salesman originally told me. Although Bath Fitter agreed to refund the $5,551 material payment, they are withholding the $1,000 deposit. I've emailed multiple times and am being given the run-around. The lack of communication, misleading sales tactics, and refusal to return funds for an installation that never occurred is unacceptable. I would strongly advise others to be cautious before proceeding with this company. read more

Bath Fitter looks like the best option for our family. Chris came to our home and showed us all Bath Fitter has to offer and we were so impressed. Can't wait for the installation of our new shower. read more

Former employee for bath fitter el cajon. When i had my interview, I informed them my schedule and they said it was fine and something they could work around. But when i had to call out sick to go to the ER, they fired me while i was at the doctors over the phone. Their reasoning was they needed someone to work Saturday's, yet they told me my schedule was okay. When I tried to call them, they didn't want to speak to me. I was completely blindsided. I was nice to everyone and vice versa. I don't understand why they couldn't tell me this in person or before they decided to hire me instead of smiling at my face and waiting until I wasn't in the office to tell me over the phone. GREAT PLACE TO REMODEL YOUR TUB AND/OR SHOWER! As far as working here, they will smile in your face and stab you in the back. Be careful read more

We are so happy with the services of Patrick and the Bath Fitter team. Patrick visited our apartment project and showed us all of the options that were available to us. Our goal was to update the bathroom from a 1980s bathtub shower combo to a beautiful walk-in shower. Patrick made some color and style suggestions that worked very well for us and the price was very affordable. Bath Fitter handled all aspects of the project from the initial meeting to the installation and clean up. Our plumber/installer was Joey who did a very nice job. Since Bath Fitter makes their own product, they have total control over the process. The office support team were very nice and professional. We also liked the fact that Bath Fitter handles a lot of commercial projects so they know what works well for the customer in terms of placement of shower heads, grab bar positioning, etc. If you are looking for an affordable, professional product and installation, don't hesitate to give them a call. read more

Patrick is a great salesman and explained how our project would work and fit into our small bathroom. It looks great and was done on time. There were a couple unexpected things that happened with installation, scratches on our tile floor, and the shower wall did not go all the way to the ceiling. However it looks good, bright and shiny new! Thanks read more

Chris is a professional and knowledgeable Bathfitter representative. He collaborated with me to design a cost-effective master bathroom. Chris goes above and beyond. I appreciate his expertise! read more

Barb came out right away and helped us select a great option. Joey and Zack did a fantastic job installing everything in just a few hours.

Big thanks to Chris, came to our house to show us the products available, super knowledgeable & personable!

Patrick was awesome very professional and knowledgeable he helped get my tub to shower conversion started. Chris did a great job as well though short handed he was able to finish my project in one day thank you both! read more

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Needed a Shower upgrade and called Bath Fitters for a quote. Chris the sales guy came out to San Bernardino all the way from El Cajon. Sold us on a remodel. Much appreciated his knowledge and helpfulness. Few weeks later we had an install date and Austin Dinville came out for the installation. He worked nonstop for 2 days tearing out the old tub/shower and replacing with a beautiful new shower unit of our choice. Very hard working, diligent and professional was he. Thank you Bath Fitters for the bath improvement! read more

We have had 2 bathrooms transformed by these awesome Professionals! Brandon, Justin and the whole crew over there are outstanding at presenting your fantasy bathroom and the making it reality. I cannot believe they do it ALL in 1 day. Praise God. Harmony Homes is so grateful & impressed! read more

This review is for Zac in San Diego. He installed a fitted tub and shower acrylic liner over our old tired tiles and tub. He installed a new valve and also moved the shower head up about 8-10". He did the job in one day and had a great work ethic, did great work, and was friendly and polite as he did his work. If you choose a Bathfitter liner, we highly recommend Zac for installation. The end result looks fabulous. We can't rate the durability yet but we are hoping it's as durable and easy to clean as advertised. The El Cajon team was easy to work with and communicated well. No issues at all with our purchase or installation. read more

Bath Fitter - Renovated shower/tub. Basic white. - General Contractors Near Me - El Cajon, California

Bathfitter's did a beautiful job on our guest bathroom. Patrick got us started with a professional estimate of cost and great advice on the best way to do the project. Victor did a very careful job in installing the new acrylic tub, wall and appliances. We are very happy with the end product. read more

I used Bath Fitter to replace an old cracked tub with a modern shower. From the person who came to the house on time to the installers and support staff it was a very good experience. There were a few glitches and i was kept informed and they followed up. I would highly recommend them read more

I would like to thank JB for doing a fabulous job installing my new bath tub. He worked non stop from the time he started to finish. He answered all my questions very politely. I highly recommend Bath Fitters and ask for JB to be your installer. Tom Baba Carlsbad CA read more

Last month we had 2 bathrooms updated by Bath Fitter. Victor, Shawn, and Tony were the installers and all really good guys. Easy to talk with and worked hard. Brandon did the sales appointment, which went smoothly as well. All in all, good experience that was what we were looking for. We selected them after interviewing a total of 3 bathroom contractors. Overall, I think it's important to keep remodels in line with expectations. It seems like some people think they are dealing with a high-end, custom design contractor that will cater to your every need. Bath Fitter is not that and we didn't want/need that. They were a great fit for our current place, budget, and chapter in life! read more

We had a great experience. Thank you Elia and Brandon. Expect a call from my neighbor who was impressed by our new bath. read more

Bath Fitter - Wife is so happy! Happy life! - General Contractors Near Me - El Cajon, California

I had a terrible experience with Bath Fitter San Diego. Mike did my install and although he is a very nice young man, he made several mistakes, including cutting through a live water line. He also scratched my vanity door and his demolition work caused damage to the drywall in my bedroom and also cracked the door jamb which I ultimately had to remove. Their "fixer" Bill is clearly unqualified, as it took him 3 trips to Home Depot to make a simple repair on a valve that Mike broke. I opted NOT to have Bill make any of the cosmetic repairs. The worst part about Bath Fitter is their lack of customer service. I was never rude on the phone and I wasn't harassing them. But after I sent an email documenting all the damage, Karen stopped answering the phone when she saw my number on the caller ID. Their best employee is Shelly, who seemed sympathetic and promised to get their general manager to respond to my email. That never happened. I wish I had reviewed the other negative reviews before I hired them. read more

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Patrick was personable, knowledgeable, and professional in his visit with us to discuss our possible master shower remodel.

This is not a review about the sales or installation, this is about BF commitment to the lifetime warranty they so proudly advertise. I had a bathtub liner installed in 2020. Right away I noticed a couple of air pockets towards the back but I was assured by the installer and salesman that those would not be a problem because everything else "was sealed around it". Well...the liner cracked right on top of one of those air pockets. I reported this to BF in April, they came to evaluate, told me that it could be sealed but then the person who came to apply the sealant told me that the liner needed to be replaced. I quickly realized that since this is not a new sale and BF is not making money, they are in no hurry to get me a new liner. I had to calle several times to check on the process and I had to explain everything again every time. To make matters worse, they made me sign a document stating that the problem with the liner was caused by the use of unauthorized bath tub cleaners, which is untrue because I only used water and vinegar. When I called to protest, the person in production told me that the form wasn't a big deal but it was necessary in case BF wanted to sue the cleaning product manufacturer, and that my claim would not be submitted to corporate without the form (so much for unnecessary). I asked for the evidence that it was caused by a cleaner- no evidence has been provided. I also asked for the photos taken by the person who first evaluated the problem I was told (by the same woman) that I could take my own photos because the ones taken by BF were in a device somewhere and she didn't have access to it. I asked for an ETA on the replacement, the answer: "call back tomorrow". The next day: "call back in 4-6 weeks", "corporate has to review and approve" and "the prices have doubled, so I don't know what's going to happen with yours" This person I have to deal with for any information about the status of my claim is incompetent, rude, and dismissive. Rarely have I encountered such poor customer service (obviously, it was very different during the initial sale) I regret making business with this company but now I'm stuck with them and their poor customer service for as long as it takes to replace the liner. read more

If you are looking for your shower or bathtub remodeled??? Bath fitters is the phone call you need to make. They sent Patrick out to help us choose the right shower style and function that fits our family best. Patrick is super knowledgeable and we had him come back 2 other times to renovate our other bathrooms. From the customer service to the installers that completed the projects this company is amazing and very interested in making sure the job is done correctly. We have 2completed projects and one more soon to be installed. You will be completely satisfied with this company...make sure you ask for Patrick he was definitely one of the reasons we keep calling back. read more

If I could give Bath Fitter zero stars I would. The sales experience went fine, but the materials and installation quality were horrible. The caulking was incredibly sloppy, there were massive gaps between the new tub and the floor, they got caulking on our ceiling, they didn't strap the new pipes to the stud, and the tub no longer would drain. When I called to have all of these issues fixed, they had the audacity to request payment in full. I explained that they would receive the final payment when the project was completed and in its current state, the shower was not complete. The company went so far as to send a threatening letter indicating they were in the process of filing a lein on our home. They ultimately finished the job to the bare minimum quality and I paid. I will never work with this company again. read more

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Our experience was great with the sales team. We waited awhle for a bathtub to arrive (which was expected) and then installation was set up for the job to take two days. The installer was very nice but worked short days and did not finish in the two days. We had to take another day off of work for the job to be finished and then the glass installer had to be scheduled. The shower head was installed too high for me to reach the adjustable settings, so they ordered a longer arm so I would be able to reach It. I was told that would take a day. We called four weeks later to let them know it still has not been finished. We were told approximately two weeks for the glass to be cut and installed. I called Bathfitter at the end of the third week and was basically told "that's not our problem and that's dony by a third party and we cannot give out his contact number". I disagree since my contract was with Bathfitter and I am paying Bathfitter for the glass. After four weeks our glass was installed. It was supposed to be at about the shower head height but ended up being almost to the ceiling, which not only looks awkward, but there is no fan in that area so the shower fogs up immediately and I am now worried about mold/moisture in my ceiling. I called Bathfitter to ask about this and again the person said you signed the contract so there isn't anything that can be done unless you want to pay to have it changed. I asked to see where I approved the glass being almost to the ceiling and was sent a contract to review but unless I am missing it, there are no measurements on it for the glass. The installation department is very rude and really just tries to get you off of the phone because they don't want to deal with you. I was given an e-mail if I wanted to file a complaint (no phone number or name, just a generic email). When spending approx. $14,000 on a project, I would at the very least expect better communication and not feeling like I am bothering them by calling and and asking questions. I will say the finished product looks very nice other than the glass being done way too high. Unfortunately, I will not use them again or recommend to anyone. read more

Brandon is very helpful and professional. From remodeling to structural repair, Brandon and his team do an outstanding job and don't disappoint. Contact them ASAP for that bathroom upgrade. read more

I won't even give them a star for review. But I had to, to hit Submit.I had a leak from our Bathfitter tub (which caused water damage to our home) and because I am not the owner who purchased the tub, the owner before me did, and they made sure the lifetime warranty was transferable, Bathfitters did not offer support. Karen, their "Customer Service" Rep shut any type of support down. She was short with me. I asked if there was anything Bathfitters could do for the leak and she said NO. The tub was installed by them 3 years ago and the leak was clearly coming from the tub. The plumber said no pipe or slab leak. We have video. Justin, the manager, is doing everything he can to not take any accountability for their defective tub. When Karen said BathFitter could do nothing, and there was water coming up from the floors from the bathroom, and into my bedroom as well as on the other side of the wall which is my kitchen, I had no other choice but to make a claim with my home insurance company and I needed to find a place to stay because water was puddling up from the floors. I called BathFitter before I went forward to pursue my home claim. Shelly, another rep even said Karen's customer service was not the best and she has one foot out the door, and it should not be an excuse. read more

From start to finish, my two bathrooms were completed on time with no hiccups. Patrick was great and all the workers on my project - Christian, Tony, etc. As advertised, the installation took no more than 2 days for the bathtub and one day for the shower. high quality work for half the price of going through a regular remodel. read more

Chris, the salesperson, was very personable and not pushy. He understood my needs and helped me choose what worked best. I had a tight timeline and he was able to meet it. Our installer was Erin S and he was awesome! Punctual, knowledgeable, professional, efficient, and all around good guy you'd want to call a friend. I would definitely use Bathfitter again in the future and request Erin for the install. read more

We have an old home built in the 1940s. We contacted Bathfitters to fit our very tiny alcove shower. Christian was very professional, meticulous, and did an awesome job! read more

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Update to my review of my new Bath Fitter shower. I wrote the review before I had used it because I had to wait 24 hours before taking a shower in the new shower. I had my inaugural shower last night and it was the best shower EVER. It makes me want to take showers when I don't even need a shower. Fabulous experience. read more

Last update! 6 visits later, the plumbing is still jacked up. The only way I can explain this level of incompetence is that whoever manages their staff is training them wrong on purpose as a joke. Now, there is no water pressure in the shower and it makes a banging noise while the shower is on. I am giving up and hiring someone who knows what they're doing. My last complaints went unanswered, by the way. Nor have they fixed the billing issue. Shout out to Remodel Works, who pointed out that these fools left temporary plumbing in my wall. Without them, I would have doubtlessly had way more problems than I already do. read more

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thank you christian valencia for everything that you did!!! friendly, professional and got the job done!!!