I saw Dr Imbrogno and had cataract surgery on one eye. I am very pleased with the whole…read moreexperience. The office is professional, helpful and I was put at ease. I would highly recommend.

I went to Contemporary Ophthalmology for the first time today and saw Dr. Emily S. Washek DO…read moreOphthalmologist. The staff was very friendly, polite & efficient and they are very thorough,

A thank you to Cheryl on West 38th in Erie for all the help she has and continues to provide. I…read moreworked with Shelly over the years when she was the manager and Cheryl has been just as great.

I've gone to Shawnee Optical for several years, and the eye and contacts exams are always top…read morenotch, but the last time I went, about 2 yrs ago, They ripped me off. I got my usual exams and they asked me what insurance I had, and told them I have Medicare. They asked for my card and submitted a claim online and then told me I had to pay $98.00 which is the normal price. I paid, and a couple months later, I get a bill from them, wanting another $98.00, saying my Medicare claim was denied for payment. I couldn't figure why, but paid it online. Then I thought about it and took that bill and my original receipt up to them and told them what happened. They would not refund me the extra $98.00 which I shouldn't have paid the second time. I will never go back to them. I was told they were bought out by a bigger company, and they don't care about the customer, just the money.

Love Dr Jill! She takes her time with you and is very thorough! Great care and customer service in…read morethis office! I'd give her 10 stars if I could.

Trying to get an appointment for a new contract but first one is not until November. Need one…read morenow. Lost one too old to get replaced.

Been coming here for years and would never go anywhere else. Dr. Schroeck is amazing and the front…read moreend staff made me feel taken care of (and not pressured to buy...what a relief). Worked with a young girl to pick out my glasses (very knowledge In them as I tend to be a little picky). This place may seem small and not as "over the top" as some places..but if you are someone who wants excellent customer service and professional eye exam...THIS IS IT!

From the owner: High quality eye wear specializing in Digital HD lenses.read more

this doctoris one of the best in the business. She very well may have saved my eyesight in my left…read moreeye. About a week ago I woke up with excruciating eye pain in my left eye. After unsuccessful visits resulting in a false diagnoses at both the Urgent Care center in the area and the ER, I decided to schedule an appointment here. she noticed what others had not- the beginning symptoms of the shingles virus appearing in my eye. I'm younger than the average shingles patient at 22, so I was really impressed that she caught this and recognized it for what it was. She treated me with the utmost care, taking significant time with me and listening to my symptoms. Anyone who has had shingles near their eye knows that a quick diagnosis and swift treatment is key to saving the eyesight and preventing lasting side effects. I am well on my way to a full recovery! I will never forget the wonderful work Precision vision did for me!

It was bad from the get-go. The receptionist was condescending and curt. The person who did the…read morepreliminary exam treated me like a kindergarten student, although she was not as offensive as the front desk person. The optometrist was terrible. She struggled to explain basic concepts when asked for clarification. The exam was irregular, different from what I've experienced. She said she was unable to write a prescription and wanted me to see her ophthalmologist and then return. She became upset when I said I had my own ophthalmologist and repeatedly and rudely demanded to know his name. I found this very odd. She became flustered when I questioned the need to see her following the ophthalmologist, appointment. I randomly chose this place based upon proximity. The prices for cheap looking frames were outrageous. Avoid this business!

The most pathetic excuse for a doctors office. After switching to Hauser a year ago, they broke my…read moreglasses when attempting to change the lenses. The "replacement" glasses are the wrong prescription and they knew that. Now there is "nothing" they can do since It was a year ago. I have had to go weeks without contacts because someone in the office forgets to put my order in. This has happened more than once. Julie Hauser and her workers do not care for their patients. Avoid.

Ireceived such mixed service. The first visit went well. The surgical team couldn't have been…read morebetter from the woman at intake to the pre surgery staff. They all seemed were very professional and interested in giving you the best care possible It was after that things changed. It seemed the individuals that answered the phone were uninterested and curt. The only doctor I saw, except for surgery, was Dr Carrie. You could tell she said pretty much the same thing to everyone and often spoke over you. She never mentioned how my eyes were doing any of the three times I was there. She gave me a sample of eye drops and pretty much sent me on my way. My last visit with her, do to some issues I was having, was unpleasant. The next day, when calling as instructed by billing, was unbelievably unprofessional and down right nasty!!! On the previous day's visit Karen spoke to me about my Insurance. It appeared the billing department needed me to call my Insurance company and get the billing straightened out. I did as they asked and spoke to a wonderful agent who went above and beyond to help me which included calling the Doctor's office with answers for Karen. VERY UNFORTUNATELY Karen was not there. The agent (we were on a 3 way call) asked if someone else could help us. We were told that Tonya could help and were transferred. The phone rang to her office about 15 times before the Insurance agent hung up and called again. This time after 4-5 rings Tonya picked up or rather we assumed it was Tonya. There was no greeting whatsoever. When my agent tried to explain why we were calling she was abruptly cut off. Tonya took the time, angrily, to tell us she was short staffed by 9 people and didn't have time for us! She then proceeded to tell us, why I don't know, that she has been in billing for 30 years, again, very rudely and angrily. She, rather than give us the minute it would take to hear my agent, proceeded to tell us again the she just wanted a reference number which she previously shouted several times. This time, however, she shouted that if we did not give her the reference number she would hang up and DID!!! My agent, myself and my husband who could hear her shouting were stunned. We would gladly have called back another time or let her call us if we could get in a word about the call. I have never been treated so unprofessionally and shabbily in my the life. We were rudely dismissed and shouted at over and over. Her angry attitude towards my agent and myself was unfounded and unnecessary. Instead of repeating herself about a reference number and not having time to help us she could easily have heard our reason for the call and then responded accordingly. My agent, who was still on the line, could not understand what just happened or why. We were only calling, as asked to do, to get their billing satisfied and the claim paid. A grievance is now being processed towards this office by my insurance company and myself for the unprofessionalism from Tonya. We have a recording of the call as evidence on file. Had they simply filed their claim correctly to begin with and not asked me to fix it this would not have had to happen. I feel that although the surgery staff was terrific the issues I am now having with my eyes, and the service I received after the surgery are a reason to consider going somewhere else.

I can't fully express how happy I am with my experience with Dr. Haverly, the other doctors and the…read morestaff at Laser Eye Surgery of Erie. I had a lot of concerns when it became clear that I needed cataract surgery. I read reviews and tried to do my homework. Now that I have gone through the procedures, I wanted to share a little about it. The options, insurance matters and potential out of pocket costs were clearly explained to me. After careful deliberation, I chose to have the Symphony multi-focal lens implants. I was hopeful that I would have vision on par with what I had with my contact lenses. The outcome was far better. Everything about the process was handled professionally and efficiently. I never felt I had to wait longer than a reasonable amount of time in the waiting room. At times, things could go quickly, but I never felt I was being rushed through anything. The doctors and staff always seemed to take whatever time was needed to provide individualized personal care. From the first consultation through all of the follow ups, I am more than pleased.

I wanted to acknowledge the great customer service that I received from associate Malik N…read more yesterday. I always write about bad service, so I want to comment on some GREAT service for a change. I had an issue with my glasses he went over and above to explain my benefits and get my replacement frames. He was patient, knowledgeable and detailed with his service. Thanks Malik!!

I had an appointment at 4pm, wasn't seen til 4:30. I get it, places get backed up, it happens. I…read morewill say the girl who took me in to do the first part (NOT the doc) was very kind and present with me. Then I saw the doctor who rushed me through the entire exam, not giving me time to answer and talking a mile a minute. At no point did the images get clear and when I expressed that and that I couldnt read the line the doc kept asking me to read, she said "just try," so I stumbled through guessing at letters bc I had no idea what they said. She seemed totally unconcerned that I could not see what was in front of me and suddenly without warning, my exam was over. When I got out to my car, I looked at my prescription, and it reflected that my vision IMPROVED. Obviously I will not be able to use that prescription and I won't be returning to Vision Works. What an absolute waste of my time. Now I will have to wait another year to have my eyes actually checked since my insurance only covers once per year. I get that it was a holiday weekend and she just wanted to go party, but I need my glasses to drive and navigate life. It's pretty important that I receive an accurate prescription.

Well... I'm extremely disappointed. Many weeks ago I called asking if they'd accept my out of state…read moreinsurance. I wasn't going to make an appointment if they didn't... They lady was unhelpful on the phone but after taking my insurance information they confirmed they accepted it. Only to show up for the appointment... fill out all the paperwork to find that they don't actually accept my insurance. I called for a reason, I didn't want to waste their time or mine. Glad to know they didn't care to actually check the first time. Don't waste your time....

Well, after looking at my Rx and letting me know that at l least my "vision didn't get any worse…read morewhich would be a tragedy", he said, the AM proceeded to call my insurance co and rather loudly share my name and personal details with the whole store. Not super professional, and I'd say in breach of confidentiality. Yikes. Liked the frames though.

Dr Almeda was able to enroll me in a 2 year trial for my diagnosis. Not only did I get the "gold…read morestandard" treatment, there was no cost to me. The staff is always available and helpful. Highly recommend.

From the owner: At Erie Retina Research, we are committed to advancing eye care under the leadership of Dr. David…read moreAlmeida, MD, MBA, PhD, board-certified ophthalmologist. Our clinical trials provide patients with access to innovative treatments at no cost, with no insurance required. Specializing in retinal diseases, we welcome individuals seeking solutions for conditions like macular degeneration, diabetic retinopathy, and inherited retinal disorders. With a focus on compassionate care and groundbreaking research, we strive to make every patient feel supported while contributing to advancements in vision health. Conveniently located in Erie, PA, Erie Retina Research offers treatments at the forefront of medical innovation for our community. Whether you’re exploring advanced care for yourself or looking to refer a patient, we are here for you. Contact us today to learn more about how you can take part in shaping the future of eye care. Together, we’re making vision breakthroughs a reality.