We have used this service several times sadly. Always pleased with the care and attention to…read moredetails they provided. Beautiful carved wood box, clipping of hair, pamphlet on grief care and certificate of cremation. Thank you for providing this servic.

My husband's and my German Shepherd passed away at our home. We have never had a pet cremated, so…read morewe had no clue how to go about this. We took him to our vet after speaking with them. Agee's is who they use for their cremations. We took him on Monday, Agee's picked him up Tuesday, he was cremated Wednesday, and Thursday morning, our vet called and let us know that we could come pick him up. Seeing the way Agee's presented our big boy was amazing. We chose a box urn, that you can insert a picture, a clay paw print, and the ink print nose. It was the absolute most beautiful thing I've seen (besides my Big Bruce when he was living). Our hearts are truly touched, and I can't help but cry every time I see him, and the apparent care they put into helping us. Thank you for all you have done for us, Agee's. Thank you so much.

I spoke with Barbara, and she was incredibly kind and showed the perfect level of compassion during…read morea very difficult time. They offer clear package options, which honestly helped more than I expected. It would have been easy to feel overwhelmed or make rushed, expensive decisions in the moment, but having everything laid out made it much easier. They handled everything for me, so I didn't have to go out of my way or worry about making arrangements while grieving. I just chose what I wanted, and they took care of the rest. I reached out because I was struggling more than usual with the loss--it was just two days before the anniversary of my dad's passing--and I truly needed someone to step in and help. I'm very grateful for their care and professionalism during such a hard time.

Z E R O stars for missing remains:…read more ​I feel so guilty for putting our beautiful Rhubarb in the hands of this business. I'm sure the positive reviewers had a fine experience, but when this business gets it wrong, *they will not make it right.* I am writing this review after three years of requesting answers from Heaven's Pets regarding my cat, whom I brought to them in 2023 and still have received no confirmation of cremation via mail, email, phone call or my memorial items included in the package. I understand they had a fire, and we've been extremely patient and forgiving for years. But at this point, I'm just sad. We had other issues with her cremation even before the fire as well. The biggest issue ​is losing Rhubarb's remains and the memorial items we ordered during their fire. Mistakes and disasters happen, but their complete lack of accountability and communication afterward has been painful. We've contacted them over the last few years, and every time, I was told they'd "look into it." They even said they had her memorial items, promising to reach out to me. I never received a single follow-up call after those attempts. I get a receptionist who says they'll go check and "call back" or I get a machine for voicemails. We didn't choose the package with her ashes, but we did choose a package that included memorial items. It's also standard to receive confirmation of the cremation. I've seen others complain about a lack of communication due to their fire on various social media sites. Unfortunately, many people online don't care if it didn't happen to them. But it could happen to you! ​From the beginning- their treatment of us was callous: We called ahead to confirm our "walk-in appointment" and explained. When we arrived, staff treated us like an inconvenience. A woman told us to go back outside and ring a doorbell. Then she forced us to stand in the parking lot holding our deceased cat wrapped in a towel for 15 minutes because of a "policy," as though we hadn't just spoken to them on the phone. Clearly, they weren't communicating well. It was as if we were on trial for transporting the cat ourselves? She was a 16 year-old cat who died in her sleep. It was such an odd way to greet grieving pet parents. I would've let this interaction go if we'd gotten adequate services and communication after her cremation(which I don't even know if she was cremated or burned in the fire). Losing a pet is hard enough, but having a business take your money, lose your pet's remains, ignore your calls for years, and treat you harshly during intake is unethical business. I strongly recommend avoiding this facility at all costs. This is one of the only providers in the area, but it's worth it to look around or heavily document if you use their services. I was fooled by all the wonderful reviews and online chatter. If they have an inconvenience, they won't handle your pet's remains with care or respect. I hope we can come to an understanding, Heaven's Pets. I'd love it if you had Rhubarb's things. If you don't, I should be getting a refund. I'm so sorry, Rhu Boo

I was visiting this state when some heartless fool killed my dog. I took my pet here for services,…read moreVince was an absolute gem taking care of my little boy Kylo, upon picking him up he was very compassionate and caring. And i am confident he would treat your baby as good as he treated my baby.

I originally spoke with Vincent. He was very professional and polite. He explained the process and…read morecost. The conversation was also great when we started conversing about his plans for the kennels which as an animal lover. I absolutely love the idea. There are not enough people who care enough to stop and help animals. Rebecca came a picked up my brother's dog Dappy from us at work. The process was 3 days total. I find that was excellent time to have it done. Dappy came back to us in a cardboard box with her paw prints, creations certificate, and ashes​. We did choose to get a wooden box to put her ashes in so she could sit with my dog Bruiser who passed away last year. They were friends for 10+ year. I loved the service they provided and 10/10 recommend!

Did an amazing job working with me and a dog that didn't love to be created. Very professional and…read moresincere

All staff very kind & compassionate when my Luna was at the end of her life. I am a forever…read morecustomer now as a result.

don't trust these people with anything. I've used their services several times. Was told the first…read moretime I used them that nothing was able to be cremated with my pet. Like a favorite toy, blanket NOTHING. I always left my pet wrapped in blanket and asked and got the blanket back. Using the same blanket each time I've lost a beloved pet. The last time was March 2024 but went through my vet but with the same company doing the cremation. A form was filled out to return the blanket. The blanket was NEVER returned. They claimed it was cremated with my pet. This is NOT what I wanted or requested. These people could care less what they did. Even the district manager I spoke to was rude and could care less. I'm not 100% sure that it was cremated with her and at this point I'm not 100% convinced I have 100% of my beloved pet back. DONT USE THIS COMPANY.

If I could rank Doc Z higher, I would. She and her crew are 10+ on this 1-5 scale!…read more They obviously love their work. They go the extra mile to work with you. If you want to feel confident about leaving your animals in their hands...this is the place to go. Don't take my word for it... see for yourself!

Very kind people. They really care about the animals. We will continue bringing our two cats hereread more

Dr. Levy is very patient, kind and professional. His staff…read moreis very helpful as well. They took good care of my baby girl! She's on the road to recovery! I bring all of my pets to Dr. Levy! I highly recommend him!

I brought my cat Bella in for a check up since his clinic is minutes from my house. Clinic is…read morespotless and everyone there was very nice. Dr Levy was great. When she got out and was hiding under a table he got on the floor talking to her. He's very knowledgeable and listens well. I will definitely bring my other cats here too

This teaching clinic is clean, professional, and we'll appointed. The staff have excellent bedside…read moremanner, despite them all being here as part of their education and only having experience working in this environment. The vet was informative, friendly, and shared guidance without feeling judgmental. The prices are very reasonable, and they were very transparent about costs, options, and the treatment plan. I have high hopes for our pets chances thanks to the quality care and compassion they've shown during our visit

Pretty costly, not gonna lie, but it was worth every penny. My dog is in congestive heart failure…read moreand they were able to explain exactly what was happening to him and the exact dosage of meds for his situation. He's responding amazing to his meds and living his best life so far.

Despite having two triage patients before us we were seen quickly and in good spirits.read more

This facility was recommended by a closed local pet clinic. We drove the 25 mile trip and waited…read morefor hours for our dog to be treated for eating mouse bait. All ended up well which was the good news but it cost $500 for the treatment in addition I was required to call poison control first to get a code for MedVet. That cost another $90. We were both on fixed incomes so this was a big hit to the funds.

Nice friendly place. Love the videos and pictures we get sent to us! Our dog loves coming here.read more

From the owner: Hi my name is Lynette. I've been caring for animals since I was young. Your pet would be safe in my…read morecare and looked after as my own. I have a doggie door and a fence-in front yard for small pets that stay in my home. I also have a doggie shed that is air-conditioned with privacy kennels. The doggie shed is enclosed to a 6 foot chain-link fence with a yard. Please see my pictures or set up a meet and greet to come take a tour and we can see if your pet feels comfortable over here.