I have been seeing Dr. Freeman for almost 24 years. He is the most thorough primary physician you…read morewill ever find. No rush in and out when you are with the doctor. This man REALLY wants you to have a healthy life. I have never waited more than 10 minutes upon arrival for my appointment. His staff have been him for years. When is the last time you went to a doctor and saw the same support staff that knows you by name. Not sure if he is taking new patients, but I am proud to say I am under his care.

Dr. Lynaugh is very knowledgeable and doesn't jump to conclusions. She follows up and her easygoing…read moremanner is quite calming. Been a satisfied patient for many, many years.

Some of the worst and dumbest doctors I have ever met. One Printed me out a sheet from webmd and…read moretold me that's what I have. After Leaving there, the specialists I saw were fuming when I told them about how they mishandled my diagnosis and treatment. The front window staff are also the most miserable and rude people I've ever met. This place should be shut down, they are a hazard to their patients.

Dr Burnstein was incredibly rude to us and was truly uninterested in my father's medical care. We…read morewere referred to him by our primary care physician, who was unavailable. HE IS HIGHLY UNPROFESSIONAL!!!! AVOID THIS DOCTOR AT ALL COSTS!

STAY AWAY if you need an XRay ! I recently had an accident where I injured my lower back. The next…read moreday I went to an urgent care and got 3 different medications. Nothing worked, so I got an order for therapy. Being in a lot of pain, a few days later, before Physical Therapy started, I went to Convenient Care for an XRay. 36 years ago I broke my hip, and of course had surgery. The day after I had the XRay, I received a frantic call from my primary care doctor's office telling me that the XRay indicated that I had broken or fractured my hip again, and an ambulance would come get me. I said that if I broke my hip, I couldn't be walking on it, or going up and down stairs. She said that due to the angle of the "break" I could be this mobile. She also informed me that a blood clot could form and go to my heart, lungs, or brain and kill me. I told her that I was scheduled to start physical therapy that day. She strongly advised me against it and said GO TO THE HOSPITAL! So from 11:00 A.M. to 6:00 P.M I laid on a gurney, which just exasperated my injury more. I had a M. R. I. and at about 6:00 P.M. a doctor approached me and said that I could go home. My hip was NOT broken. What was being seen were old healed scar seams from 36 years ago. So the lack of ability to read my XRay correctly by a Convenient Care radiologist cost me a day in the hospital, and a delay in starting Physical Therapy.

Horrible medical establishment. State they are open until…read more4:00. No they stop taking patients at 10:30. No where on their website does it state this. Drove a distance to be seen for an urgent matter and was told oh we are not taking any more patients. Baystate drs stop recommending these awful urgent care businesses.

Doctor O'Neill is a great doc and I'd highly recommend him. He takes the time to get to know…read morewhat's going on when you visit - you don't feel rushed through. He's also not one of those doctor's that takes a 10 second look at you and promptly writes a prescription that you may not need - he takes steps that make sense and that are progressive. The other staff at Enfield Medical Associates are great too - especially Margie. They are part of Springfield Medical Associates.

Dr. O'Neill is an Awesome MD! I am a long experienced RN and my husband and I travel down from VT…read moreto see Dr.O'Neill as our PCP. We've been seeing him for the past 20 years and there is no physician who even comes close to his honest, CARING, expert care. He is a rare gem these days in the medical community. He focuses on your wellness besides your illness. He has great respect for each patient and their own knowledge of their body. And Margie his nurse if SO nice and very efficient! Love her too - a great team together!! THANK YOU, BOTH!!!

Last night, while walking on my treadmill, I decided to increase the speed and do a little…read morejogging. After about one minute, I experienced a sharp pain that felt like an electrical shock shoot down the length of my left arm. I have never experienced anything like it before. So, figuring it's better to be safe then sorry, I decided to go to the Family Care Medical Center on Allen Street in Springfield, which does urgent care. They are administered by Trinity Health, of which I am a member, so they have access to my medical records. I looked them up online and it said they were open until 7 p.m. Well, I got there at 5:30 p.m., and the doors were locked and the lights were off. But the sign on the door said their hours were from 9 a.m. to 7 p.m. So I called the phone number on the door, and a woman answered. I asked her why they were not open, and she replied that all of their appointments for the day were full, so they weren't taking anybody else and closed early. So I said to her, ""I thought you were an urgent care facility that accepted walk-in patients?" She said, "We are, but we're short-staffed and don't have anybody to look at any more patients." She said they suggest that patients go to the emergency room. I told her, "The reason I came here is because I don't want to spend all night sitting in an emergency room!" It seems to me that if you are an "Urgent Care" facility that takes walk-ins, and you advertise that you are open until 7 p.m., you should stay open until 7 p.m. in case somebody shows up needing urgent care ... even it it's at 6:55 p.m.!

Dr Helfand has been my primary care doctor for over five years now. I have never met a Doctor who…read moretruly cares about his patients more than him. After a bad car accident in 2011 and 3 surgeries later I tried to contact him but he was on vacation. He called me from his cellphone from across the country. He Also emailed with me back and forth until he was able to see me in the office. Some of my injuries had me in his office at least once every couple of weeks for at least a year. He never got frustrated with me and has been amazing. I could never thank him enough. The staff is also awesome. Always friendly and positive.

I was able to see the doctor before work at 7am. He figured out my problem, took his time telling…read moreme what to expect, and got me out of there so that I understood how I needed to proceed. If you need a doctor, this is the place to go.