This bank is disreputable and dishonest! For the past 8 years, they have charged my dead brother a…read moremonthly fee! As a result, his account (worth $800 in 2017) is now worth nothing! And, to add insult to injury, they are now trying to bill him overdraft fees since they have reduced his account to nothing! What a pathetic institution. Since he died intestate with no one on his account, they said there was nothing they could do! We buried him without a dime from this crummy institution! Do not use this bank!

Stacy D at pier park is an amazing associate. She helped us on many occasions and I can't thank her…read moreenough. she's a keeper

Can't get on base to talk to someone about my account. Should move off base. There is a empty…read morecredit on navy Blvd they should by to make it more convenient

My banking experience started as young guy back in the 70's. Back then there was a different feel…read moreto banking and bankers. It was kind of down home and personal. Today in 2024 it's practically nonexistent. Let me say I have held accounts all over the USA in the last 50 years. Today the manager Pam went out of her way and above the call of duty and hand delivered an auto finance check directly to me away from her branch. I mean who does that anymore. My respect for NFCU and the staff skyrocketed. The branch at Naval Station Panama City Beach is the kind of experience I thought no longer existed. Thanks Pam

Most incompetent group of "Bankers" I have ever encountered in my life…read more I've been in on numerous occasions to inquire on rates for CD's and MMA's and no one seems to know what they are or what the rates are.... Better off going online and finding your own solution

Thieves. Scam Artists. Time wasters. I waited for someone to help me for over an hour on a 5 minute…read moreoverdraft fix. I prefer having face to face interaction and as a customer that should be respected. However, it should not take over an hour to talk to anyone let alone a customer. They wait until Sunday (the day they are closed) to charge me and then charge the $35 overdraft fee. This time it happened twice resulting in a $70 fee. They explained that they have an ATM but that was after the fee and I already explained that I didn't know that and that I prefer face to face. If someone doesn't want to do telemedicine because they are not comfortable with it then they go somewhere else which is what I am going to do. Do you know how many ATMS are hacked and or stolen? Why would I come by and put my money in an ATM late at night putting my money at risk? I asked them to close the account and paid what I owed but told them I'm not paying the overdraft fee because that was ridiculous. I understand they have an overdraft fee but they don't understand that I cannot always make it to the bank. My gf is with another bank (Innovations) and they gladly repaid the overdraft fees up to $300. They understand that the overdraft fee is outrageous especially when the fee is automatically taken out sometimes before the original charge has even gone through. Ultimately, I have decided to move to Innovations as my experiences with them have been more positive and everyone is more helpful there. Wells Fargo talks about equality but they are not for the lower or middle class who have to worry about overdraft fees and other such concerns. I suggest others stay away from this bank, even though they are one of the oldest banks in America they still do not have the banking system figured out.

For the past year, Every time I have tried to use the ATM at Back Beach Rd Location... it has never…read moreworked. It is extremely inconvenient to have to go inside and wait in lines that are extremely long, due to the ATM not working. It is not worth the Christmas money received. Seriously thinking about changing banks.

TFCU runs ads on local media 24/7 I don't understand, they…read moreshould have enough market Penetration. But, they sell their Thomas Dr location, and reduce in lobby visits. I'm moving my banking. Minus one star.