I was a BB&T customer for over one year but rarely used the bank. But when I went into this branch and asked them to deposit or cash a check, they refused because I did not have sufficient funds in my account to cover the full amount of the check. I complained asking them what good was having a bank account when I could not even deposit or cash a check. I then asked to have my account closed out and a check issued to me. The branch manager took offense to my complaints and called the Pearisburg Police Department who escorted me out of the building. Fortunately, the branch manager decided "not to press charges" against me, although I could not understand what those charges might be -- being a disgruntled customer? The Pearisburg Police played up their cop routine and told me not to come back or I would be arrested for trespassing. No problem there! I went across the street and opened up a new account at Union Bank. When they asked what brought me into their bank, I told them the jerks that worked across the street at BB&T Bank. read more