I went to Vision Express over the Summer, having not had my eyes tested for several years. The…read moreoptician really put me at ease - he was firiendly and approachable. He talked through everything that he was doing. I came away with some very reasonably priced glasses with red frames which I absolutely love! It was easy to get an appointment and I wasn't kept hanging around at all.

Despite claiming a 'clear price' scheme this turned out to be anything but the case. The 'clear…read moreprice' soon snowballed once basic options had been added. That's not a problem though, after all you choose whether to hand over your money. My problem is with the quality of their frames, which I have to say isn't very good. The staff here are very hostile once they have your money. I was dismissed twice before I got an independent report from a competent optician at which they rectified my defective frames. If you want a quality pair of glasses which will last longer than a few months then stay away from this place, I definitely won't be going back!

Specsavers, Specsavers, Specsavers... A business monopoly is not the right justification for an…read moreabsence of customer service... Dear (potential) customers, watch out! Specsavers have an unspoken policy dismissing all customers being more than 5 min late on their precise, Swiss made, clock. Thus, this morning, due to some traffic/car park unfortunate issues, I arrived 7 min late at my eye check appointment scheduled at 8.45... In a desertic store, only one person was waiting. I got my appointment solanely refused as I had arrived 2 minutes after the critical threshold... Despite my most sincere apologies, I have been offered an other appointment at a later date. Dear manager, do not wake up early on a Saturday morning to go to Specsavers and set up another appointment at a later date! After 10 min of discussion with the contact lenses assistant team, I saw MY optician, going out of her (of course) EMPTY room, calling for the next customer... Specsavers, you will never see me again... PS: Financial repercussion of a lost customer: £30x12 (contact lenses) + £20x2 (eye checks) + £150 (glasses) = £550/year... Over a life = roughly 50x550 = £27500 Quite substantial... And I imagine I am not the only one... + bad reputation: A bad customer experience is approximately told to between 7 and 11 of the people around you... Who will not contribute to the business... (27500x11... You see where I am going) To conclude: SPECSAVERS, work on your flexibility and customer attention...

I'm short sighted, and Specsavers in Tewkesbury is fab. My optician is young and friendly, and my…read morecontact lenses are pretty reasonably priced. The other staff are very friendly as well - if you have an NHS voucher but don't want to use it straight away, they won't push you but they'll hold it until you need to. Furthermore, if one of your contact lenses comes out in town and you lose it, they'll give you a free replacement. Excellent opticians.

If you are looking for the more 'high-end' cosmetics & skincare, the I'd definately recommend Chave…read moreand Jackson. I love this well established chemist mainly for it's very friendly, well informed staff who have never been anything but genuinely helpful on each occassion I've visited. It does'nt matter if you want to buy or are just looking for advice, you will be treated with courtesy & respect, and not made to feel uncomfortable as I've sometimes experienced in some of the large well-known department stores. This is the place to come if you want advice on a make-over, or to try out various skin products. Usually you will need to book an appointment, but often you can just pop in & one of the experienced staff will willingly oblige you there & then. As an added bonus you will often be offered some free beauty samples, but if not, just ask! A perfect example of one of my recent experiences is that I popped in for a sample of a certain foundation but they didn't have any availableso instead of just turning me away, as many would do, the consultant took one of the products from the shelf and transferred some into a small container for me. Now that's what I call real customer service - and all done with a smile!

I've had some photos done here, I must say I was really impressed. They were really good quality…read moreprints for the price i paid! They do some lovely gift ideas such as mugs, tshirts, canvases,etc. The staff are really friendly and helpful. the store is run very effieciently, everyone seems happy.

Great service on one hour processing and machines that allow you to do your own processing. The…read morestaff are knowledgeable and willing to give advice on cameras as well as printing photographs.

My family and I have been members of Jesmond house practice since moving to Tewkesbury and have…read morebeen very happy with the level of care that we have received. the doctors all seem to know their stuff and on occassions as a teenager they were even willing to make house calls which is pretty unusual these days. The surgery itself is conveniently located in the centre of town although apparently they are thinking of moving it to a combined location with the other surgeries in Tewkesbury at some later date but I am not sure when. Overall if you are looking for a doctors surgery in Tewkesbury I would recommend joining Jesmond House Practice.

excellent in getting appointments, relaxed waiting room and superb service by all doctors!read more

I have recently registered with this dr surgery and have been very happy with the treatment that I…read morehave received so far. There is a small car park at the rear of the surgery and also a huge car park around the back of the good news centre which is opposite to the surgery. The staff are very friendly and go out of their way to support you through issues. they have a very usefull out of hours automated phone service so you can book and cancel appointments at awkward times of the day. They have a small play area for children to play in while waiting for appointments and also their own pharmacy

great service with friendly people!!, there very honest and will help you with your problem…read more recommended !!