We rented a lift and was told that it would get through a regular door...NOT. It was too tall by 3…read moreinches so we brought it back when they opened the next morning....no refund even though we could not use it. So renter beware. Alot of time and money for NOTHING. Not to be trusted.

A1 Express Rental Center in Rice Lake, Wisconsin is an agent for Penske Truck Rental. That is who…read moresupplies their vehicles. Over a week before the date on which I wished to pick up the vehicle, I reserved a high-roof cargo van through the Penske web site. Right away I got a confirmation email. On the agreed upon pickup day, when I got to A1 Express Rental Center's Rice Lake place of business, they did not have the van I had reserved. Instead, they expected me to take a cube-truck that would have been way too large, and unfit for transporting our dog. There was barely enough room in the cabin for two people, but not for the dog as well. He would have been relegated to the cargo area, in complete darkness, unable to even see or hear us. Furthermore, the truck had tires with bald shoulders. It was dirty, covered with dust and leaf litter from an overhanging tree. And, frankly, it lacked even a decent amount of passenger leg room. I told the employees that A1 Express Rental Center had treated us shamefully. I lost a day of time by having to go to U-Haul in Superior Wisconsin and rent exactly the kind of vehicle I needed....at half the price that the Rice Lake outfit wanted us to pay. Lesson learned. Do not trust A1 Express Rental Center.

Thought we rented a lift to do a huge project this labor day. The lady that waited on my husband…read moredidn't know the machinery but pretended she did. I unfortunately never did get a lift this labor day weekend and I had a lot of people lined up to do a job that couldn't get finished. All lifts were rented and the diesel one we wanted never was there. Our family was really disappointed this weekend.

Worked with Donna for my daughters wedding last fall. She was wonderful to work with and very…read moreknowledgeable. I would highly recommend A-1.

We wanted round tables that were not giant for a garden party. Hard to find! Great response time…read moreand friendly to deal with.

This is my go to place for anything I need to rent. Great people, great equipment. Website is…read moreuser friendly.

Sounds like a few folks have had a bad experience at M&M. There was an ownership change 2-3 years…read moreago and since then we've had nothing but great experiences with them. We rent waverunners every July 4th; staff is super helpful, check out/in process is really easy.

Rented a chipper to chip downed tree limb's from the winter and couldn't be happier. Service was…read moreexcellent and the staff throughly covered how to operate the equipment. If you're looking for somewhere to rent a chipper, or anything else, highly recommended M&M!

Great prices and amazing assistance. Employees are super helpful with any project!Rentals go…read moresmoothly and large variety. Highly recommended!

I rented a tool that I didn't realize was damaged until I got it home. After realizing the tool…read morethat was damaged, I called explaining the situation to them. I wasn't able to return the tool that same day so I told them I'd return it the next day and show them why I couldn't use it. I was called a liar when I said I didn't use it. If you want customers to return...try a different approach. Customer Service...maybe not. Rule #1...Make it right with the customer...THEN ask questions. Calling a customer a liar to their face won't make people want to come back. Having managed Hardware stores and Rental depts. I've walked in their shoes. They are simply doing it wrong!

You will NOT find another machine/tool rental that provides a friendlier and more personal approach…read moreto taking care of it's customers. I was so pleased with my experience, I had to get them on Yelp to help others to discover them.