Very thorough appointment, clear analysis and education, and a thorough walkthrough of next steps. Great selection of glasses, very friendly and efficient. One of my better experiences for sure. read more

Everything was tidy and clean, all staff and the doctor were very nice BUT their policies are crazy. Everything was an additional cost, what's the point of having insurance. The thing that turned me all the way off was that they charged me $25 for a signature. Twenty five dollars just to sign a doctor's note for school. I have never seen or heard of people doing that. Everyone was nice but I will never be going back. read more

Exam is thorough. Dr and staff are nice but they didn't listen to what I wanted when I ordered my glasses. I have a pair of glasses I got a few years ago from the Marine Corps that do what I want. I am eligible for new glasses every year so I wanted an upgrade. They tried upselling me. I get that's it's a business. I opted to just stick with new glasses to work the same as my previous ones. When I was there for "fitment" I could hear them trying to upsell someone in the corner the same way. Fitment was a joke and giant waste of time. Sat in a chair. Asked how they felt. Then left. Nobody fitted anything. The glasses I received made it so I can only see up close. Terrible for what I requested and what I got. Useless and a waste of my yearly benefit. I will not use them. Then when I brought it up during "fitment" I was talked to like I didn't know what I was talking about. Won't return. read more

The staff was great. The doctor was great I loved how she explained things to me clearly. I was not happy of the fact my bill was not explained to me clearly, and there were products added to my sunglasses that I did not ask for and I saw an extra charge of $200 for that. I am on a budget and would've liked that explain to me if I wanted it or not it happen to be a product I did not need after looking up what it was on Google. read more

My wife had a good experience and recommended Bear Creek Eye Care. After having a couple of bad experiences in the area, I gave them a try...Happy to say it was a good experience. Good service and support through the entire process. As Arnold would say, "I'll be back." read more

Great team and service ver professional staff.. Would go back for all eye care needs.

I've been going here for a few years. Trying to give them the benefit of the doubt. But time after time I am unimpressed with their customer service. When asking questions, they would either dismiss me or explain to me with terminology as if I had a doctorate myself. Either way I felt like they treated me as though I was stupid. For years I felt as though the Doctors and some other staff, treated me with less care and less attentiveness. And spoke to me with a lack of importance. I regularly wouldn't purchase any of their over priced glasses and I wouldn't be surprised if this and my insurance is why I was treated unkindly. I would put my feelings aside but once I started to bring my kids here I knew I didn't want to come back again. I am done with this place! read more

Awesome!! Very nice and fast!! From the minute I walked in the door, I didn't have to wait longer than 5 minutes for anything!! Don't get me wrong...I never felt rushed - ever!! I'm just saying that it was such a nice experience to feel like I mattered!! From the moment I came through door (before my appointment) to the moment I walked through the door (to leave)...was just amazing!! If you're looking for anything eye related, please don't hesitate to come here!! read more

I found this place through Yelp. I was looking for a new eye doctor close to my house. I am so happy that I came. The optometrist was very helpful and explained everything I needed to know about my eyes. They have a big selection of designer frames. They even have a selection of sunglasses. I was impressed that you can get your presentation in the sun glasses. The staff is very helpful and always so friendly. I can easily use my FSA card with no issues. Even to buy the eye drops I need. I definitely recommend this place for your eye needs. read more

I so badly wanted to like this place... the reviews were awesome so we gave it a try. Let me start by saying that Rachael and Fred (their dog) were amazing to us. However, I felt like everything we did was trying to squeeze more money out of us. I was told there was a possibility I could have glaucoma so I needed a further evaluation. When I went in for the appointment they were running over an hour behind. For myself, I had my glaucoma testing on a Thursday and was supposed to receive a call from the dr on Saturday. I called on Saturday after I didn't hear back and was told he would call at the end of the day. I still had not heard anything from the dr by the following Tuesday, so I called and when he finally returned my call he blamed his staff for the delay saying that no one told him I called. Not only was the wait to receive contact lenses over two weeks when we were told a few days... but my husband received the wrong contact prescription. When he called to tell them it was wrong, they said the correct one would be in on Monday which was 4 days out. He spoke to the owners wife over the phone, Carrol, who at the time was extremely apologetic. When we went to pick up the correct lenses he was told there will be a $45 charge. When he asked what the charge was for, suddenly Carrol was extremely rude to my husband and blamed him for the wrong contacts. He asked her why it would be his fault and then she changed her story saying they didn't charge him enough. He told her he wouldn't be coming back and she said sarcastically said, "sorry you feel that way." She was incredibly rude. Do not blame your staff to your customers and do not blame your customers for your mistakes. Take ownership! read more

For all your eye care needs very professional people. Very intuitive to what you need. No pushing of any eyeglasses or anything just what the customer wants and also they will curtail to your needs whatever it is. And give their professional opinions which are very valuable. read more

I had to find a new eye dr with my new insurance & found Dr. Emelline Chen , I was thoroughly impressed with the experience. The office was clean and well-organized. Dr. Chen was attentive and took the time to explain each part of the exam in detail, which made me feel comfortable and well-informed. My glasses arrived in a week! Overall, I l recommend Dr.Chen for anyone in need of eye care. read more

You win some you lose some! This one was a loss. For us.... Our money and time have been wasted. We are teachers who get our eyes examined annually. Above and beyond our insurance Optomotrist will charge a $10 fee to dislate and view the back of they eye. This place charges $50. The next up charges come with each add on to lenses. Yes we get lenses every year, so we understand this cost more..... but here there are several levels of each upgrade. Oh you want transitions do you want them to be a low grade or mid or higher? Do you want progressives? There are 5 levels. Yes I'm sure there are different qualities in all of this, but all in all my lenses were over a hundred dollars more than the last 2 places we went. I have to say I think the Dr did a great exam, took her time and understood the prescription. We would take that prescription elsewhere if it weren't for the $50 eye exam. read more

We use Bear Creek eye care for the first time about two months ago. Have of their staff is really nice, but the other half have an attitude. We but 4 pair of glasses "brand name" 2 pairs broke within the first two weeks, my wife pair lost a screw, it was supposedly a special screw it took about 4 weeks to get them fix, and my son's frame came undone, we submitted a warranty claim 6 weeks ago, and they can't even tell me how much longer it's going to be before they can replace them with the warranty. I am going to have to go somewhere else and purchase another set of glasses for him, because he is walking around half blind. I don't know if anyone else had a similar experience, but that was my experience with them, never again. read more

Doctor Wilson is fantastic. Always takes the time to explain everything thoroughly, and has extensive knowledge of eye health that far surpasses every other optometrist I've seen in the past. read more

How great the staff and doctors are here, making it enjoyable to come in and get new glasses or an eye exam.

No real designer brands to choose from. Mostly Maui Jim but that's not really an option unless you're a 60 year old guy on a fishing boat. Showed up for first appointment, waited 35 minutes listening to TLC in the waiting area growing more depressed by the minute. Finally just walked out and found a new place. Front desk service was great, though! Very nice employee up front. Just wasn't for me. read more

On the day that we placed an order for our son's glasses, he changed his mind on the glasses that he ordered. We called 2 hours later and the staff was rude and refused to cancel the order or to do ANYTHING to try to remediate the situation. They said that they would not contact the lab that was making the lenses and refused to provide the information for the lab so that we could contact them ourselves. Don't waste your time with this eye glasses store! read more

I was having an eye emergency and my normal eye doctor said they couldn't get me in for a month. I had started having blurred vision and in 3 days it had gotten worse. I called Bear Creek and they got me in the same day. Thank you to the office staff and the amazing doctor. read more

My husband found this place online.. long story short my daughter needed glasses. came back to week to pick them up.. They just said o.k put them on ahead and shake your head "like a Dog" make sure they don't fall off they aren't loose o.k you are good to go. was REALLY??? They was no further testing to make sure that the glasses were accurately right for her vision and compare or do a test with the new glasses on vz with no glasses on. never been to place where they just hand you glasses with out doing an after eye exam with the new glasses. came back again and Dr. took 5 secs.. and said NO we don't do recheck.. the machine knows the right adjustments when we did the initial eye exam thats it.. you're Good. shaking my head.. Keep in mind my husband paid $430 for and eye exam testing and some $90 gritterly Guess kids girls glasses. please reconsider before coming here. read more

Bear Creek Eye Care - this were apparently $200 something glasses. - Optometrists Near Me - Wildomar, California

I've been seeing Dr. Wilson for 7 years. I work as a pilot, my eyes are my job and my family's provision. I trust Dr. Wilson (and anyone he would hire) with that responsibility. They have the best technology and use it with a genuine interest in eye health, fascinatingly good healthcare. Dr. Wilson has seen my wife and all three kids, he has also fit my FIL in on a visit due to emergency circumstances and his diagnosis had a profound effect on his own home treatment back at home. When your passion is your job you never work a day in your life, and Dr. Wilson's passion is your eyes. Don't go anywhere else, and ask him about his dogs read more

Bear Creek Eye Care - Optometrists Near Me - Wildomar, California

This office got my prescription wrong twice! It took 3 months to get my second wrong prescription. No one could give me answers for weeks, and once I spoke to someone in charge she was kind but gave false promises of resolutions. An eyeglass credit was promised and new lenses without extreme changes to stigmatism added never actually came (as promised). I've been putting off this review giving this office the benefit of the doubt but it has been almost 6 months and I've lost all hope on the integrity of this office. I now have two out of pocket frames with wrong prescriptions I can't use and out hundreds of dollars. Mistakes happen but integrity is on purpose. Do yourself a favor and go someplace else. I've been wearing glasses my whole life and this is def a first. read more

Dr Wilson is very professional!! It is the second time that removes debris from my eye! He is so friendly, knowledgeable and reassuring

I needed a new Optometrist and after reading reviews I made an appointment at Bear Creek Eye Care. I love them!! EVERYONE is so nice and helpful! Dr. Wilson is great! I highly recommend them!! read more

Terrible experience trying to set up an appointment as a first time customer. My hubby went in a few weeks ago so I was ready to get our family on board. Wanted to get in same day for evaluation for a child having eye irritation, plus eye exam if they could accommodate. They had an appointment for evaluation, but not for full eye exam. Ok, no problem. I just need the irritation solved, please ... can come back in a few days for exam. But then total run around about pricing and inappropriate frustration over my asking for clarity on the prices I was given ($100 -250 today for irritation evaluation or $170 for eye exam in three days that can also address the irritation issue). We will take our business elsewhere. read more

Dr. Chen is a very thorough and knowledgeable doctor. I am a special case. I have to take steroid eye drops long term because of a complication I had from a LASIK type procedure (PRK) and she helps me to manage the side effects from the medication. Bear Creek has extensive dry eye treatments including TearCare. They also have advanced glaucoma tests including OCT and Visual Fields test. If you have dry eye disease or are at risk for glaucoma, they are a great place to get help. read more

I love this place and the staff. So friendly and informative and always willing to help.

We love Dr. Wilson and his staff! I have been here 3 times In the past week because I came in for my first check up in a long time and loved my visit and my mom came with me and loved it so much she scheduled herself an appointment, I also scheduled my daughter her first visit (she's 5). We came in today for her appointment and she had so much fun! Dr. Wilson and Rachelle were so helpful in making my daughter feel comfortable and not scared of the instruments they use for the exam, Dr. Wilson is very soft spoken and explains everything. I highly recommend this office! read more

Bear Creek Eye Care - Optometrists Near Me - Wildomar, California

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Dr Wilson is very detailed and attentive to his patients. He really cares and strives to educate you about your eyes by explaining what he does in all the steps in the exam. He has some up to date technologies to help make it easier to examine your eyes in ways older technology does not. He also wants to make you comfortable both in the experience, and very importantly, comfortable in the prescription glasses he gives. In the past I've had optometrist who do not care about how comfortable you are with the glasses they prescribe to you and just stated their prescription is what makes you see best and does not care of it gives you headaches. Dr Wilson on the other hand will cater to make it comfortable to you. In fact he corrected my last prescription which was stronger than necessary. They are also very punctual with their appointments (no long waits) and offer weekend hours, which is great to accommodate busy schedules. They office is clean and modern. I recommend them highly if you care about your eye sight. read more

Dr. Guan is so sweet and understanding . My mom had an eye injury and he was the only one open and even though they didn't accept her insurance, they were very affordable. He's a very caring and great doctor , I would recommend him to all my family members. He's very caring and gives great advice . I don't mind taking the hour drive to go to him because he is that knowledgeable and he knows what he is doing . Thank you for taking great care of my mom and accepting our emergency last minute! We appreciate you so much . I highly recommend read more

I have been coming here for a couple of years and every time I come Dr. Wilson and his staff are always so friendly. Today Amanda Kay helped me. She was very patient,, knowledgeable, and kind. She took her time to help me pick frames that would fit my face and never rushed me. By the way they have a good selection of frames. Because of this and because of people like Amanda I keep coming back to this place. THANK YOU for great service! read more

Had a problem as we were passing through town--a screw fell out of our sunglasses. It turns out it was a special Oakley screw. Annie helped us out and I'm certain there was a smile under that mask as the store demonstrated appropriate COVID precautions. A good experience overall read more

Husband and I have been coming to dr Wilson almost as long as he's been open. The staff is always friendly and helpful. They really are working for their patients. I always recommend family & friends read more

I was able to get in quickly because they had a cancelation. Very well run and organized office, great selection of eye glass frames, dr was very detailed in explaining the results of each part of my exams. Working with Amanda to pick frames was refreshing and she really knows her stuff! All in all, it was a great experience from start to finish read more

I came in to get a new prescription for glasses and contacts. The price for the contact fitting was very affordable. The staff was very friendly and helpful. My only issue was that my eyes were dilated and I was not warned how it would affect my ability to drive home after the appointment. I had a bad time having to stop for a while before continuing. They also did not advise me on how long to wait before putting in the contacts. I tried to put them on 2 hrs after I got home and they irritated me too much to keep wearing them, had to throw out. Not loving the dailies as much as my usual long wear contacts at all, but that's more a personal issue. Overall great facility great doctor. Just wish I had been better advised before leaving the office. read more

Always so happy with the care they give here. My fiancé and son are both patients of Dr. Wilson. Dr. Wilson always spends plenty of time going over everything with us and explaining anything we need to know. Staff is helpful and always follows up. Easy to get to from the freeway and they have an awesome mascot who is a huge sweet dog lol read more

Bear Creek Eye Care - Optometrists Near Me - Wildomar, California

I have been waiting over 3 months from the time of my appointment just to get my contact lenses ordered. I don't know why they take on new patients if there not able to handle the work load.. read more

An amazing place with amazing people, Amanda Kay I believe is who helped me & dr Wilson .So kind ,so straightforward, the whole process was smooth ,Having bad eyesight can be rough to accept but I feel confident & comforted knowing I have them to assist me !Highly recommend this facility, the latest technology around me also.two thumbs up! read more

The doctors and staff are friendly. Prices are ok. Quality is high. Staff is professional.

I came to this particular optometry because of the reviews and other patients did not lie. The ladies up front were very kind and greeted with a nice smile by Mina. Dr. Wilson, was awesome! He's so funny! I went in knowing I wanted glasses but very indecisive about contacts... I've tried them before but was never a fan of them but only because of the previous place I went to in Escondido. Dr. Wilson weighed my pros and cons! It wasn't about the money but the service! We decided on no contacts but only glasses. And I appreciate his honesty!!! Mina helped me with my frames and lenses... I was going back n forth, probably driving her crazy but she was very patient... I asked for her opinion and she helped me out. Very thorough with her explanations so thank you!!! Cannot wait to get my eyes back! read more