I just filed a complaint with the FTC and I suggest anyone else that has placed an order with this company do the same. It seems they are still open for business to take your money but with no intention of filling orders. That's fraud. Here is the website: https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=203&Url=%23%26panel1-6&SubCategoryID=0#crnt It is an easy process and one that will hopefully shut these people down so they can not steal anyone else's time or money. read more

How disappointing. These reviews are all true. This company can't seem to get their act together. If they have this many orders, why on earth can't they afford to hire some more staff to fill them? This is a classic case of a business screwing themselves over. I dare say they will be out of business fairly soon if they can't accommodate their customers. Many complaints on the Better Business Bureau, also their Facebook is full of complaints, but they have hidden them. I wanted to order fabric, but I thought better of it when I saw that they are still offering fabric on their sites (yes they have multiple websites) that they sold out of over a year ago. Also no one ever answers their phone or their email box. If you are the business owner, I urge you to get your act together. read more

NO customer service. I placed an order on 04/30/2020 and received a confirmation email of the order. Then I never heard from them again. I had to search for an alternative contact to their website and found them on Facebook. And on FB is where I learned that they were all out of the NFL material I ordered. It would have been nice to have been contacted directly that my order would not be fulfilled. They should not be accepting new orders if they cannot fulfill their current orders. I understand being overwhelmed amid the current state of the world, but there are basic customer service standards that they are neglecting. And while they say they are out of the NFL fabric through Fall, it is still available for purchase on their website. read more

I ordered online May6. I emailed that same day asking if I could order a bolt of 2 NFL fabrics in addition to my order. I got no response but they charged my card so I know they received my email! And they saved my credit card information. It's now July 10. Despite multiple phone calls and emails and texts and voicemails, I still have no fabric and they have over $300 of my money. Looks like a chargeback is in order because I've received NO update on my order. I get NFL fabrics aren't available until the fall only because I have been looking elsewhere and found out from another supplier! If that's the case... then just let me know and I'll keep my order in! If you are truly that busy like the rest of us.... hire a helper!! I'm kicking myself for not checking yelp before I ordered. I feel like this business is a scam! read more

This business doesn't even deserve one star. I should have checked online reviews of the company before I ordered, but I didn't and now I'm out over $200. All the reviews you read here about not receiving orders that were paid for and not being able to get any form of contact from the business are all true. Save your time and your money and avoid this place like covid19. read more

Please do not place any orders with this business. Horrible customer service. Placed an order on line on 5/1/2020 and have tried numerous times to contact them about my order via email, phone and text and have not received one reply. They billed my credit card for the fabric and here we are October 14th and STILL have not received anything! I even tried cancelling for a refund and again nothing! BUYER BEWARE! read more

Years ago, I did buy fabrics from Bear Paw Quilts, IL, Since COVID I called and email NEVER GOT A CALL BACK AND EMAIL. Call today the phone number is out of service or no longer in business. I bought $75.00+ of fabrics for making gifts for the Military friends now no homemade Christmas at all. I hand stitch like a online and make the quilt look better to give a depth. I did file with Ftc. few minutes ago. I hope we all get all the money back to each other us Ladies the fabrics we all bought. Sad to see this. Sincerely, Linda Marshall, Culver, Oregon read more

I ordered May 15 and my credit card has been charged 216.27 and haven't received the fabric, sent 4 emails, left 1 voicemail; still nada. When I realized their website was not up to date I should have realized something was wrong with them. The real rub is that they continue to advertise. read more

Placed a $150 order May 2nd and didn't hear anything back for 2 months despite my constant calling and messaging. I then texted them to cancel my order per their instructions on their voicemail and the next day my Card gets charged for the order. Tried to call and message with no luck. It's now Aug 29 and I received my order even though I canceled it and it was shipped 3 day priority mail except it was short 5 items of which I was charged for. They still won't answer or return messages. These guys are scamming people out of their money left and right. Is there nothing that can be done? What local authorities can you even contact about this theft? STAY AWAY FROM THIS STORE! read more

This company is the worst. I ordered 5 or so weeks ago. I got 1 email from them confirming order. I was quoted 2-3 weeks time to process the order. I tried calling once and left a voicemail and have sent two follow up emails since and I have not once received an e-mail back or a phone call with regard to the status of my order. At this point I just want to cancel and can't even get them to help me with that. Such nonsense. read more

I recently visited my hometown (where Bear Paw Quilt) is located. I was excited to see a note on the store's website that the physical location is now open to the public. There were standard hours posted on the website, as well as the store's voice mail message. During the few days I was home, I visited the store several times during those listed "open hours," going to the back door as instructed, and the store was closed. The door was locked and lights were out. There was a note on the door to call the main phone number if the door was locked. I called that number several times. I also called the owner's cell phone number that was shared in the store's voice mail. I left voice mail messages asking for a call back because I wanted to shop at their store. It's been over a month now and I've never received a call back. read more

Do NOT purchase from this company! Even though the website is active, you will not be able to contact them in any way nor will you receive what you ordered. I cancelled my credit card so that they won't charge me. I am guessing they are out of business? The mailbox is full and no response to any efforts to contact them. Review rating is minus 10. read more

Worst customer experience from an e-commerce small business! Too many months and no resolution to a simple problem. Sent back my fabric for a refund as directed by the business after multiple contacts and no follow through with a promised replacement. Thirty more days later and I still have not received a replacement or refund. Headed back to the big box businesses after this businesses duplicities. read more

Fabric was as expected. Service is the worse that I have had from on-line fabric business. It took almost three weeks to receive the fabric. I even had to get other fabric from another business for an order I was working on. I don't think I would use them again. They never even contacted me to say there was a delay. read more