I have never written a review this angry in my life, but here we are. Imagine taking a grieving older woman, confusing her with unexplained charges, pressuring her for decisions, and then seasoning the whole experience with rudeness. That's apparently the business model here. People kept leaving the room and returning like villains in a low-budget courtroom drama, each time with less clarity and more money attached. No compassion. No patience. No clear explanations. Just pressure and attitude. You'd think a small-town company dealing with families in crisis would have at least a teaspoon of humanity. Instead, this felt like grief with a surcharge. If kindness were currency, this place would be bankrupt. Would not recommend. read more