Very patient staff. Helpful in selecting the right tiles for my house…read more I visited their store multiple times to pick out some timber looking tiles. The OTC Tiles staff helped me out as well as gave tips. Love the new look. Thank you to the team at OTC Tiles.

Beware! Dishonest Business! We are probably one of the…read moreunlucky customer. We bought some porcelain tiles from OTC (recommended by our builder) for the kitchen area of our newly purchased house. The area is small thus only a small amount of tiles i.e. small customer in their eyes. We were given faulty tiles which we only discovered after they were laid, they were patchy and extremely obvious under sunlight. OTC claimed that they are dirty and will fade over time. We engaged a professional tile cleaning company to assess, results confirmed that they were faulty. We confronted OTC which refused to take any responsibility . They insisted tiles were okay and that no refund will given since tiles were already laid. They even went on to say that the one on display in their showroom does not have this problem. In simple words, they do not care and its our own problem not theirs! Extremely unhappy and will be lodging a complaint against them. Customers, please be careful.

Avoid. Full price was asked before anything was delivered. There were plenty of phone calls that…read morewere not returned. Way too much frustration when questions were not answered. Quotes were based on materials that were not available in Australia. So they were not delivered. A refund was sought and got. The flooring that was delivered was the incorrect colour. A second delivery brought the correct flooring. A 1-2 day job turned into a 4 day job as no-one arrived the first day; the second day was a half day; no-one arrived the third day; installation was "completed" on the fourth. On the fifth day WE had to correct the installation by re-laying the floor. Never again. We should have read the reviews about this place and gone elsewhere.

I needed laminate flooring installed and had a bad experience with another company. Dealing with…read moreCarpet Court staff was a delight. The tradies arrived on time and did my entire 2-br retirement unit in one day. They cleaned up and took all the old carpet away. The workmanship is excellent.

Outstanding service. I had previously tried to use Carpet Court - I called them several times but…read morethey lacked any customer service, so I gave Carpet Floor Solutions a call. My goodness what a difference. I was on a real deadline so they pulled out all the stops and had people come and do the job on Saturday. The carpet quality is incredible and the guys were brilliant - very polite, neat and tidy and took away any rubbish. I fully recommend them.

Terrible customer service and not good quality carpet installation. We had the carpet installed,…read moreand the owner is very aggressive. We ordered an extra rug and he said the price was $X. Then later he had left over carpet and said do you want this one for the same price. We agreed, but when he came he charge much more for it, the cost of the carpet. We should not have to pay extra for using his left over carpet. We contacted him a few months later when noticing the carpet was not laid properly as it was bare in some edges as they used the edge part with not much thread to do the corner, so it lifts off the corner. he never responded. After many emails later asking him to respond he aggressively responded saying it wasnt his fault. Would rather not risk being attacked if he ever came back. stay away. its not worth it

Nightmare installation abandoned. Wrong size custom nosings made for staircase, and company owner…read moredemanded more money to fix it. Not my problem, so they just kept all the money and abandoned the job. They require up front payment of 90 percent so you need to take legal action to get your money back. Check out their other one star reviews to see what they're really like.

Used these guys for bamboo flooring last week and I must complement their customer service. The…read morepricing they provided was very competitive and I was doubtful of them because of that, but their bamboo floor boards seemed very strong and conviced me otherwise. Nearing completion, the installers realised they were missing some door trimming and would return tomorrow to complete it off, however, my daughter was holding an event tomorrow and the owner had promised me to have it completed by today. I spoke to him over the phone and he was quite clear he did not have the resources to complete it. An hour later, he called me and informed me he would be coming after work to fix it personally. Around 6pm, he arrived to glue down the trim and completed the installation himself. I was delighted by the customer service he has provided and I would definitely recommend FloorVenue for any flooring installations. They provided the lowest quote and followed through with great customer service. Cheers!