i had to go to rehab for a broken fibula. I went to Mount Carmel in Manchester. If I ever have to…read morego to rehab again I will definitely go to Mount Carmel. The nursing and therapist staff are the greatest. They all took time to explain everything to me and answered any questions that I had. if you ever need to go to rehab you will not be dissatisfied with Mount Carmel. Thank you to all that I met there, your the greatest. Terry Forand

Ok so I guess a lot of folks were wondering what happened to m In Early July 2025....Honestly, I…read morewish I could remember!! I had a motorcycle accident! I was on my motorcycle following my husband on his motorcycle to the beach, like we've done a million times, then all of a sudden I see the sidewalk and the next thing I know I'm coming too (in and out) in the back of an ambulance. I don't have any real recollection of the accident and very little of the days following! I don't know how many IVs one person should have but seems like there was one in every vein!!!! I Suffered a Traumatic Brain Injury and have been in the hospital for 2 1/2 weeks! Being a safe rider, I was geared up; with the most important piece of equipment being my helmet! If I wasn't wearing my helmet I would not be here to tell the story! At least the pieces of it I can remember! Ended up at Northeast Rehabilitation Hospital in Manchester in the Elliot! I have been working really hard with the medical staff and especially with therapy - making progress every day! The cohesiveness of this team has been so amazing! Dr Tower, the Elliot Hospitalists, the nurses, LNA's and therapy staff have been phenomenal!! The level of compassion, respect, care, dedication and kindness everyone has shown me has been outstanding!!!! Nothing like I've ever personally experienced in a hospital setting!! They have got my headaches dizziness and balance at a level where I am Hoping to continue on an upward trajectory and blow this pop-stand so I can go home soon! It will take some time to be back to my normal level of function but with the healing Northeast Rehabilitation and the love support and encouragement of my family and friends (asking for help and knowing I can't, aren't and don't have to do this alone) I am confident I will make a full recovery!! I will be forever grateful that I ended here for care!!!! Robin Danzi of Manchester NH!!

Don't believe the 24-7 hours of support they claim. HOME HEALTH services availability claim of…read more 24-7 is not true. I called their HOME HEALTH 24-7 number, 603-681-3500, at 7:45 am and got a recording the call was being transferred. then, i listened to music for the next 5 minutes. no one answers the phone! i tried a 2nd time and again NO ONE ANSWERS! i called the main number, 603-893-2900, several times and no one could help me. i asked for the RN on duty and she transferred to yet another voicemail in orthotics! the poor receptionist (who was very nice BTW) tried connecting me to Emily, director of HOME HEALTH and I got voice mail. i called back again and was finally connected me to the secretary of the CEO, Stephanie, who tried to patch me through to the director of the HOME HEALTH CARE DEPT. Weeelllll...... it took the CEO's secretary almost 15 minutes to find the head of HOME HEALTH CARE so we could do a 3 way conversation. i'm writing as this is happening. what a circus! I finally spoke to Emily, director of HOME HEALTH CARE, who FINALLY connected me to Mary, manager of HOME HEALTH, who said she wasn't the RN on duty but could fill in for her. who knows where's the on-duty RN?? the whole rigmarole took 45 minutes. unacceptable! i asked Emily why all this happened because she ought to know i was going to say bad things about her company unless they can explain this meltdown. she said she'd follow up with me after she investigates and i'll post an update if she actually does. this company might be ok for hospital rehab services, but from my experience, they do NOT provide 24-7 HOME HEALTH CARE support. have a back up plan if you use them for home rehab... UPDATE #1: i've not heard from the director yet (Emily) but here's what happened: Mary, the manager of HOME HEALTH asked me a lot of questions and said she'd call my doctor, then call my visiting nurse and then call me back. exactly one hour later, she called back and started asking a lot of the same questions. i asked her exactly what i was waiting on and she said "nothing"!? i reminded her that she said she'd call my nurse and doctor. she said she called both but the nurse can't come unless she gets permission for her to come today, Wednesday, instead of their next appointment day, which is Thursday. I see all my docs on Friday and am aghast that it's such a big deal for the visiting nurse to come 24 hours early to see if my issue is really a major concern. as a side note, Mary was just going blah, blah, blah. so i hung up and called the doctor's office myself. if that's what has to be done, i wanted to make sure it got done. i asked the doctor's office if they would give permission for the visiting nurse to come a day early because the HOME HEALTH nurse had not done so!! this begs the question: what the heck did Mary talk about when she called my doctor? apparently she didn't ask for the OK to come today instead of tomorrow. i'm not dealing with "Mary" anymore. that's a dereliction of duty for her not to ask. my doctor's admin said, "oh, sorry, the doctor is in a meeting. she texted me and i'm waiting for her to get out of her meeting to ask that." that was almost an hour ago. so i called the department in Faulkner Hospital where the doctor practices and asked them if any of the doctor's peers could give the ok? Answer: "NO, only your doctor can do that." my response, "ok, well, if my doctor is too busy to send a text giving permission for the visiting nurse, then i'm FIRING MY DOCTOR." (that of course has nothing to do with HOME HEALTH CARE at NORTHEAST REHAB but i just threw it in anyway.) amazing: just to get the nurse here 24 hours early, i'm considering firing my doctor who seems to be ignoring my pleas for help because she's in a "meeting". my doc's office is 50 miles away (in Mass) and i'm not supposed to drive (doctor's orders). of course, they asked if i could drive down. the answer, "not today." UPDATE #2: the doc just called me and is sending the visiting nurse over today to check things out. it is pretty unbelievable that i had to go through 3.5 hours of bull sh*t just to get a visiting nurse to come over and look at my wound 24 hours earlier than planned... UPDATE #3: well, apparently the manager of HOME HEALTH, Mary, has decided that no one there feels "safe" to come over to see my wounds. No one would tell me what was happening until my doctor called to tell me. Wow, i'm 64 year old woman, living alone, who just had surgery and they don't feel "safe" coming to see me because i vocalized my unhappiness about spending HOURS trying to get ahold of them.

Terrible place. Found a nurse asleep in the middle of the night as a call bell was ringing for…read morealmost two hours. The food is terrible. "Italian sub" was bologna in a hot dog roll. So glad I'm out!!

Our mother is in this dump because that's where the hospital sent her. and we're looking to move…read moreher because the staff is very rude, very mean, and elder abuse. she has on set dementia and they put her on the wrong floor for dementia patients. their people that are the staff on that floor are not qualified to take care of someone who has dementia like our mother they are so rude to her to the point where they yell at her they put her down they give her multivitamin which was easier for her to swallow the trazadone have a 20 mg when she gets up in the morning in the afternoon and before bed they literally get my mother to sleep all the time cause they don't want to deal with their patients just drug them so they can collect a paycheck. though she is a dementia patient and as 99% of dementia patients they go through a phase called sun-downing and from 3:00 a.m. to 3:00 p.m. she's fine anything after that it's called the Sun downing for dementia patients which they get irritable and everything but they make her stay in her room they don't change her bed my mother literally had to sit 4hrs in her feeces .They are absolutely not qualified to work with any patients in my eyes. our family member who see their behavior and how they treat the patients honestly don't think their qualified to use a pen and paper. they are so rude and abusive. there is one gentleman who is a nurse he is absolutely great to our mother he makes sure everything goes smoothly The only days she has a good day is those days when he's there the ladies at the nurses station they're always on their phones. it's like the one in Goffstown but worse. my brothers and I are looking into moving her to Villa Crest or Hanover Hill in Manchester where they have staff with qualifications to treat Dementia patients, Alzheimer's patients, Special Needs Patients, that are qualified for these people and work and help them.so we reached out to Concord to the nursing home association and one day after they treated our mom very nicely like she was a gold. verbally and physically abusing our mother. this place should be shut down and if I don't care how much it takes I will be getting the Bedford Police to go there on my next visit because my mother does not deserve that my mother is a sweetheart I'm sorry that she has dementia but that's out of her hand and her kids hands. She was just delt a bad illness. they literally said that she could have a fridge now they want it gone and they said she could have one and her roommate she's a total bitch too. they said to bring in clothes we brought in clothes they threw them out cause we didn't want to write on them with black marker sharpie because the colors were light colors and would show threw. but if you have a green shirt you're not going to write with a black sharpie or light pink even. We dropped them off at the nurses station they say that they'll heat stamp her name and room number so us sons did. I've done that four times now and they have never put labels on anything but one thing and that was her blanket we bought her $80 bear paws slippers and we asked them to put the heat press label on there so they know that they're our mother's they threw them out within 3 days I went one day and not the next but she told me they took them and threw them away. I asked the nurse and she said no name goes to trash.Now out the $80 and they won't reimburse us and they're like oh well they weren't marked and we gave the nurses a bag of cloths socks and slippers with shirts etc to the nurses station where they said they were going to have them heat pressed and they didn't And I even marked the bag and the items of who they belong too. they don't even get a menu to even choose what they want for food they literally give you the same shit Monday-Sunday There will be a lawsuit coming as we have a lawyer's and have been taking photos of the overall bruising, how dirty and the nurses we have videos recorded on our phones to take to the lawyer's. They drug our mother With Trazadone 50mg 3 times a day. OVER DOSEING Her Daily

My significant other went to hanover hills rehab in Manchester NH, he was there for about 3 weeks…read more The medical issue that put him there did clear up, BUT when he came home there was a HUGE hole in his other foot and up his leg. I was told he had a couple blisters which caused this problem. He was unable to walk, I was told he was mobile and could go home. When the hospice nurse came to the house, and my first time seeing his foot I cried, even the nurse had NEVER seen anything like his foot and leg, we also found fingernail imprints behind his thigh, this was not from him. I don't know what ABUSE went on in this rehab, but, I certainly am going to try to find out. Please do NOT take anyone you love or care about to this HORRIBLE PLACE. Susan O.

My grandmother has been here for years. She raves about how sweet everyone is. She enjoys the fish…read morepond and the fish tanks. Everyone knows her by name. I know this can't be an easy job, but thanks for making my grandma so happy in her last years

Very poor care to the patients. My family member was always soiled whenever we would go to visit.read more

An amazing staff who are full of kind, bright and caring individuals. There are plenty of…read moreactivities to keep residents entertained and engaged.

I preface this by saying there are some great people working here. But they are far outweighed by…read morethe bad and by what appears to be awful management and carelessness when it comes to attending to resident needs. My relative has recently passed away during an extended stay at this facility, and I am glad that he no longer has to endure staying here. Many of the nurses are lackadaisical in their duties, and frequently do not pass information to the next nurses coming on for their shifts meaning that residents such as my relative frequently received the WRONG medication or missed doses of medications he needed. When these concerns were pointed out, nurses would lie, pass blame to other people for making decisions during meetings which they could not recall the details of, or flat out lie. Then, when my family members left for the evening, or when I visited without my parents and they weren't clear of my familial relation, they would talk about my parents behind their backs, IN FRONT OF ME, complaining about them and blaming THEM for the wrong decisions and moved the staff themselves made. Once they knew who I was, I got the same fake treatment my parents did. This culminated in experiences that put my relative through physical trauma and made his last days incredibly disrespectful and distressing. For days, they were left to sit in their own filth and in pain, as the staff would frequently forget to change his dressings or even try to lift him to where he needed to be in his room. And on the occasions where they tried and failed to move him, they blamed HIM, the patient. As if that weren't bad enough, nurses administered UNNECESSARY, extra doses of medication HE DID NOT ASK FOR, that were not approved by the family (who had medical power of attorney) which left him in a delirious state up to the end. Even the simple requests, such as asking for new sheets, tissues, or water cups were met by sarcastic remarks, condescending attitudes, and general standoffishness by a (mostly) unprofessional staff who seemed genuinely annoyed they were being asked to do the bare minimum to keep a resident comfortable. Again, there are a few good people working here and I am forever grateful for them and what they did to help. But nothing sums up our experience more than watching these few good people turn and RIP INTO THE STAFF for the condition of the patient because the people working under them are lazy, uncaring, indifferent, or all three combined. If you care AT ALL about the well-being of your loved ones, DO NOT send them to Hackett Hill.

My husband went to Hackett hill after breaking his hip. He had surgery and had a rod placed in his…read moreleg with 2 screws. He got there and was scared of falling. Thanks to the great therapy and nursing care he left 1 month later able to do for himself and walk with a walker. You are a great bunch of people and deserve to be praised for all you do. I would recommend this facility to anyone who needs therapy. The staff is amazing and always have a smile and always jokes with them. Occupational therapy was so much fun. Richard baked cookies with a group of people and he told the therapist that he didn't need to bake cookies because he'll just buy them. LOL !! The nursing staff was so pleasant to him and myself. You girls deserve to be praised for all you do. Thank you all again. Richard and Loreen Hilliard

If this organization could possibly have a negative stars review, I would Express that it would be…read morea negative 5 stars. The director is the moodiest person I have ever had the displeasure of encountering. She is rude to not only the clients but also anyone who she presumes is with clients. Right there she is violating HIPPA rights of said clients. The women in the office, Amy for starters, could use some very well meaning education. The fact that this woman looks trashy and behaves in the same fashion, as well as treating the clients the same way is so beyond unprofessional, it's sad. The other women, follow their lead, the director Diane as well as Amy, and I can honestly say that it's worse than scum on the bottom of your shoe! I'm not sure if they are burnt out and need to change career's however something really should be done about this unethical and unprofessional demeanor in which the staff tend to treat the people who pay to got there daily. In hindsight, the clients are who pay your paycheck! Think on that while your so busy turning your nose up at the people who dose in this clinic daily!

My experience is mixed, I'll start with the good and end with the bad. The nurses and the doctor…read moreare professionals, they are polite they do their job well , and they are respectful to the clients.( just a note, I I show respect to everybody whether they deserve it or not). The receptionists / administration women leave a lot to be desired in the execution of their job. They are bossy, a little rude, and do not show the same respect to the client that they demand to be shown. I think it's a mixture of them being young, the fact is this is probably only their first or second job, and the fact that they're dealing with former substance abusers which they probably have come to judge. It's a mistake to lump all your clients in 1 bucket, and it's also a mistake not to show the kind of respect that you expect to be given. There's also a little bit of hypocrisy comma and example being I had to reschedule an appointment so at that same time I asked to confirm all my upcoming appointments and counseling sessions. I left the office that day thinking I had all my appointments only to show up the next day to be told I had missed an appointment earlier that morning. When I reminded the woman I had talked with her just 24 hours prior to confirm all my appointments, she, instead of accepting responsibility and saying yes I forgot to tell you about that one, told me that I needed to take responsibility and that ultimately all my appointments were on and that ultimately all my appointments were on me. I responded by saying that I actually had taken responsibility to find out when my appointments were that's why I asked her the previous day. In addition, the organization is a little axe, on my first day I sat in the waiting room for 25 minutes watching a man continually leave his office and we enter it only to have him come up to me and say oh, i didn't know you were here to see me even though I had been scheduled to see him. Lastly, during that same day, I was about to get my medication, when another admin said oh you have to wait, I forgot that you had to do a bunch of paperwork first. There was ample opportunity earlier in the day for me to do it as I have been sitting around between appointments. so, overall, while I rate the nursing staff highly, I have to rate the organization as a unit poorly because too many things seem to slip through the cracks.

Terrible service and experience-go somewhere else for PT. Overrode and discharged my husband before…read morePT was completed per Dr.'s orders. Saco Bay sent multiple texts stating they would not see him again until bill was paid by insurance-they want payment up front and will not wait for insurance. They then stated in multiple texts that my husband could not return to Saco Bay because appointments THEY CANCELED were missed. It was repeatedly explained to the receptionist that Saco Bay canceled the appointments rather than my husband simply not showing up. but the poor thing just couldn't understand and told us to call billing. Would never recommend this place.

I had a bad spout of Vertigo and reached out to Saco Bay PT. Megan at the front desk was so calming…read moreand assured me that they could help me. I met with Ashley Mwongela, P.T., she was Amazing!! She made me feel so comfortable and accessed me and solved my vertigo quickly. I was so impressed with them both. Vertigo is a scary thing to go through. If you want to get feeling better quickly this is the place to go!! Thank you Dr. Ashley and Megan. I am very appreciative and feeling much better now. Thank you!!